Why do I keep getting Error - Contact has no phone number in my SMS conditional Alert. Even though I have a phone number question.
Any help please?
Why do I keep getting Error - Contact has no phone number in my SMS conditional Alert. Even though I have a phone number question.
Any help please?
Hi Augustine,
I understand that you are attempting to send SMS to cases via the conditional alerts.
The mentioned error occurs if the conditional alert engine fails to find a valid phone number from the case. In order to make sure things work perfectly, please check below things
contact_phone_number
.You can also refer a sample tutorial available here for setting up case for sms messaging.
Hii Ayadav,
Many thanks for the quik response. I will try your steps and revert.
However, I have a similar project space where "mothers_mobile_telephone" case property works.
Thanks Ayadav! It worked
Hey Ajeet,
I am also facing the same issue, this method helped me to get out of it.
Thanks
(James)