Emergency maintenance and followup to "task processor not detected" errors

Hi all,

We had to do some emergency maintenance to the server just now in hopes of
fixing this problem. We are hoping we have created enough processing power
to improve the performance of exports so that you will no longer see this
message under current load.

This maintenance should also improve delivery times on reminders and form
and case forwarding, for those of you who have recently reported delays in
those parts of the system.

We can’t guarantee this problem is fully addressed, but we are still
tracking it closely and will continue to do what we can to increase
performance.

As a side effect of this emergency maintenance, we had to temporarily
disable new forms from showing up in the version 4 form API (if you don’t
know what that means you can ignore it). We expect these forms will be
available via that API within 24 hours. Sorry about any inconvenience that
this causes - all other areas of HQ should not be affected.

best,
Cory

··· On Mon, Jul 15, 2013 at 8:57 AM, Cory Zue wrote:

Hi all,

You may have noticed getting a “task processor not detected” error when
trying to download exports in the last 24 hours. This is due to a change in
our infrastructure that reduced the amount of resources we have to generate
exports. As a result we are starting to see that when we have a higher than
normal load of people creating exports they get backed up and this error
shows up. If you see this error please note the following:

  1. Please be patient and leave the window open. Your export will still
    eventually complete. It might take a long time to do so, though.
  2. Please do not close and reopen a new export. This will only add to the
    backlog and make everyone’s (including your) exports take longer.
  3. We are looking into alternative solutions, including increasing our
    export-processing power and sending an email when exports are ready so you
    don’t have to leave the window open. We’ll update when there’s a more
    satisfying solution in place.

thanks,
Cory

Cory,

Is HQ all back online now?

Thanks,
Brian

··· On Mon, Jul 29, 2013 at 3:40 PM, Cory Zue wrote:

Hi all,

We had to do some emergency maintenance to the server just now in hopes of
fixing this problem. We are hoping we have created enough processing power
to improve the performance of exports so that you will no longer see this
message under current load.

This maintenance should also improve delivery times on reminders and form
and case forwarding, for those of you who have recently reported delays in
those parts of the system.

We can’t guarantee this problem is fully addressed, but we are still
tracking it closely and will continue to do what we can to increase
performance.

As a side effect of this emergency maintenance, we had to temporarily
disable new forms from showing up in the version 4 form API (if you don’t
know what that means you can ignore it). We expect these forms will be
available via that API within 24 hours. Sorry about any inconvenience that
this causes - all other areas of HQ should not be affected.

best,
Cory

On Mon, Jul 15, 2013 at 8:57 AM, Cory Zue czue@dimagi.com wrote:

Hi all,

You may have noticed getting a “task processor not detected” error when
trying to download exports in the last 24 hours. This is due to a change in
our infrastructure that reduced the amount of resources we have to generate
exports. As a result we are starting to see that when we have a higher than
normal load of people creating exports they get backed up and this error
shows up. If you see this error please note the following:

  1. Please be patient and leave the window open. Your export will still
    eventually complete. It might take a long time to do so, though.
  2. Please do not close and reopen a new export. This will only add to the
    backlog and make everyone’s (including your) exports take longer.
  3. We are looking into alternative solutions, including increasing our
    export-processing power and sending an email when exports are ready so you
    don’t have to leave the window open. We’ll update when there’s a more
    satisfying solution in place.

thanks,
Cory


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"commcare-users" group.
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email to commcare-users+unsubscribe@googlegroups.com.
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Sorry yes. The downtime was about five minutes right before the email went
out.

··· On Jul 29, 2013 7:07 PM, "Brian DeRenzi" wrote:

Cory,

Is HQ all back online now?

Thanks,
Brian

On Mon, Jul 29, 2013 at 3:40 PM, Cory Zue czue@dimagi.com wrote:

Hi all,

We had to do some emergency maintenance to the server just now in hopes
of fixing this problem. We are hoping we have created enough processing
power to improve the performance of exports so that you will no longer see
this message under current load.

This maintenance should also improve delivery times on reminders and form
and case forwarding, for those of you who have recently reported delays in
those parts of the system.

We can’t guarantee this problem is fully addressed, but we are still
tracking it closely and will continue to do what we can to increase
performance.

As a side effect of this emergency maintenance, we had to temporarily
disable new forms from showing up in the version 4 form API (if you don’t
know what that means you can ignore it). We expect these forms will be
available via that API within 24 hours. Sorry about any inconvenience that
this causes - all other areas of HQ should not be affected.

best,
Cory

On Mon, Jul 15, 2013 at 8:57 AM, Cory Zue czue@dimagi.com wrote:

Hi all,

You may have noticed getting a “task processor not detected” error when
trying to download exports in the last 24 hours. This is due to a change in
our infrastructure that reduced the amount of resources we have to generate
exports. As a result we are starting to see that when we have a higher than
normal load of people creating exports they get backed up and this error
shows up. If you see this error please note the following:

  1. Please be patient and leave the window open. Your export will still
    eventually complete. It might take a long time to do so, though.
  2. Please do not close and reopen a new export. This will only add to
    the backlog and make everyone’s (including your) exports take longer.
  3. We are looking into alternative solutions, including increasing our
    export-processing power and sending an email when exports are ready so you
    don’t have to leave the window open. We’ll update when there’s a more
    satisfying solution in place.

thanks,
Cory


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/groups/opt_out.


You received this message because you are subscribed to the Google Groups
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Could these recent changes have anything to do with it seeming to take
forever to download applications on to phones today? I admit our Internet
connection is not very good, but it’s taking maybe 5 to 10 times as long as
previously experienced, most of which is spent on “verifying multimedia”
(of which there is none in the applications concerned).

Thanks.

··· On Monday, July 29, 2013 11:22:19 PM UTC, Cory Zue wrote: > > Sorry yes. The downtime was about five minutes right before the email went > out. > On Jul 29, 2013 7:07 PM, "Brian DeRenzi" <bder...@gmail.com > wrote: > >> Cory, >> >> Is HQ all back online now? >> >> Thanks, >> Brian >> >> >> >> On Mon, Jul 29, 2013 at 3:40 PM, Cory Zue <cz...@dimagi.com wrote: >> >>> Hi all, >>> >>> We had to do some emergency maintenance to the server just now in hopes >>> of fixing this problem. We are hoping we have created enough processing >>> power to improve the performance of exports so that you will no longer see >>> this message under current load. >>> >>> This maintenance should also improve delivery times on reminders and >>> form and case forwarding, for those of you who have recently reported >>> delays in those parts of the system. >>> >>> We can't guarantee this problem is fully addressed, but we are still >>> tracking it closely and will continue to do what we can to increase >>> performance. >>> >>> As a side effect of this emergency maintenance, we had to temporarily >>> disable new forms from showing up in the version 4 form API (if you don't >>> know what that means you can ignore it). We expect these forms will be >>> available via that API within 24 hours. Sorry about any inconvenience that >>> this causes - all other areas of HQ should not be affected. >>> >>> best, >>> Cory >>> >>> >>> On Mon, Jul 15, 2013 at 8:57 AM, Cory Zue <cz...@dimagi.com wrote: >>> >>>> Hi all, >>>> >>>> You may have noticed getting a "task processor not detected" error when >>>> trying to download exports in the last 24 hours. This is due to a change in >>>> our infrastructure that reduced the amount of resources we have to generate >>>> exports. As a result we are starting to see that when we have a higher than >>>> normal load of people creating exports they get backed up and this error >>>> shows up. If you see this error please note the following: >>>> >>>> 1. Please be patient and leave the window open. Your export will still >>>> eventually complete. It might take a long time to do so, though. >>>> 2. Please do not close and reopen a new export. This will only add to >>>> the backlog and make everyone's (including your) exports take longer. >>>> 3. We are looking into alternative solutions, including increasing our >>>> export-processing power and sending an email when exports are ready so you >>>> don't have to leave the window open. We'll update when there's a more >>>> satisfying solution in place. >>>> >>>> thanks, >>>> Cory >>>> >>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups "commcare-users" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to commcare-user...@googlegroups.com . >>> For more options, visit https://groups.google.com/groups/opt_out. >>> >>> >>> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> >

James,

Multimedia validation should be unrelated to any server-side issues (it
happens on the local device). Is this on a Java (Nokia style) phone or on
Android?

-Clayton

··· On Tue, Jul 30, 2013 at 4:44 AM, james beard wrote:

Could these recent changes have anything to do with it seeming to take
forever to download applications on to phones today? I admit our Internet
connection is not very good, but it’s taking maybe 5 to 10 times as long as
previously experienced, most of which is spent on “verifying multimedia”
(of which there is none in the applications concerned).

Thanks.

On Monday, July 29, 2013 11:22:19 PM UTC, Cory Zue wrote:

Sorry yes. The downtime was about five minutes right before the email
went out.
On Jul 29, 2013 7:07 PM, “Brian DeRenzi” bder...@gmail.com wrote:

Cory,

Is HQ all back online now?

Thanks,
Brian

On Mon, Jul 29, 2013 at 3:40 PM, Cory Zue cz...@dimagi.com wrote:

Hi all,

We had to do some emergency maintenance to the server just now in hopes
of fixing this problem. We are hoping we have created enough processing
power to improve the performance of exports so that you will no longer see
this message under current load.

This maintenance should also improve delivery times on reminders and
form and case forwarding, for those of you who have recently reported
delays in those parts of the system.

We can’t guarantee this problem is fully addressed, but we are still
tracking it closely and will continue to do what we can to increase
performance.

As a side effect of this emergency maintenance, we had to temporarily
disable new forms from showing up in the version 4 form API (if you don’t
know what that means you can ignore it). We expect these forms will be
available via that API within 24 hours. Sorry about any inconvenience that
this causes - all other areas of HQ should not be affected.

best,
Cory

On Mon, Jul 15, 2013 at 8:57 AM, Cory Zue cz...@dimagi.com wrote:

Hi all,

You may have noticed getting a “task processor not detected” error
when trying to download exports in the last 24 hours. This is due to a
change in our infrastructure that reduced the amount of resources we have
to generate exports. As a result we are starting to see that when we have a
higher than normal load of people creating exports they get backed up and
this error shows up. If you see this error please note the following:

  1. Please be patient and leave the window open. Your export will still
    eventually complete. It might take a long time to do so, though.
  2. Please do not close and reopen a new export. This will only add to
    the backlog and make everyone’s (including your) exports take longer.
  3. We are looking into alternative solutions, including increasing our
    export-processing power and sending an email when exports are ready so you
    don’t have to leave the window open. We’ll update when there’s a more
    satisfying solution in place.

thanks,
Cory


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
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an email to commcare-user…@**googlegroups.com.

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Clayton -

Sorry for diverting this thread.

It’s on Android phones.

James.

··· On Tuesday, 30 July 2013 20:43:43 UTC+5:45, Clayton Sims wrote: > > James, > > Multimedia validation should be unrelated to any server-side issues (it > happens on the local device). Is this on a Java (Nokia style) phone or on > Android? > > -Clayton > > > On Tue, Jul 30, 2013 at 4:44 AM, james beard <james.b...@gmail.com wrote: > >> Could these recent changes have anything to do with it seeming to take >> forever to download applications on to phones today? I admit our Internet >> connection is not very good, but it's taking maybe 5 to 10 times as long as >> previously experienced, most of which is spent on "verifying multimedia" >> (of which there is none in the applications concerned). >> >> Thanks. >> >> >> On Monday, July 29, 2013 11:22:19 PM UTC, Cory Zue wrote: >> >>> Sorry yes. The downtime was about five minutes right before the email >>> went out. >>> On Jul 29, 2013 7:07 PM, "Brian DeRenzi" wrote: >>> >>>> Cory, >>>> >>>> Is HQ all back online now? >>>> >>>> Thanks, >>>> Brian >>>> >>>> >>>> >>>> On Mon, Jul 29, 2013 at 3:40 PM, Cory Zue wrote: >>>> >>>>> Hi all, >>>>> >>>>> We had to do some emergency maintenance to the server just now in >>>>> hopes of fixing this problem. We are hoping we have created enough >>>>> processing power to improve the performance of exports so that you will no >>>>> longer see this message under current load. >>>>> >>>>> This maintenance should also improve delivery times on reminders and >>>>> form and case forwarding, for those of you who have recently reported >>>>> delays in those parts of the system. >>>>> >>>>> We can't guarantee this problem is fully addressed, but we are still >>>>> tracking it closely and will continue to do what we can to increase >>>>> performance. >>>>> >>>>> As a side effect of this emergency maintenance, we had to temporarily >>>>> disable new forms from showing up in the version 4 form API (if you don't >>>>> know what that means you can ignore it). We expect these forms will be >>>>> available via that API within 24 hours. Sorry about any inconvenience that >>>>> this causes - all other areas of HQ should not be affected. >>>>> >>>>> best, >>>>> Cory >>>>> >>>>> >>>>> On Mon, Jul 15, 2013 at 8:57 AM, Cory Zue wrote: >>>>> >>>>>> Hi all, >>>>>> >>>>>> You may have noticed getting a "task processor not detected" error >>>>>> when trying to download exports in the last 24 hours. This is due to a >>>>>> change in our infrastructure that reduced the amount of resources we have >>>>>> to generate exports. As a result we are starting to see that when we have a >>>>>> higher than normal load of people creating exports they get backed up and >>>>>> this error shows up. If you see this error please note the following: >>>>>> >>>>>> 1. Please be patient and leave the window open. Your export will >>>>>> still eventually complete. It might take a long time to do so, though. >>>>>> 2. Please do not close and reopen a new export. This will only add to >>>>>> the backlog and make everyone's (including your) exports take longer. >>>>>> 3. We are looking into alternative solutions, including increasing >>>>>> our export-processing power and sending an email when exports are ready so >>>>>> you don't have to leave the window open. We'll update when there's a more >>>>>> satisfying solution in place. >>>>>> >>>>>> thanks, >>>>>> Cory >>>>>> >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the Google >>>>> Groups "commcare-users" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>> an email to commcare-user...@**googlegroups.com. >>>>> >>>>> For more options, visit https://groups.google.com/**groups/opt_out >>>>> . >>>>> >>>>> >>>>> >>>> >>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "commcare-users" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to commcare-user...@**googlegroups.com. >>>> >>>> For more options, visit https://groups.google.com/**groups/opt_out >>>> . >>>> >>>> >>>> >>> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> > >

James,

Good point regarding the thread, it’ll be hard to follow this in the group
history .Can you actually submit this as a bug from your domain so we have
the context to replicate and test this locally on our end?

Thanks!
-Clayton

··· On Tue, Jul 30, 2013 at 10:43 PM, james beard wrote:

Clayton -

Sorry for diverting this thread.

It’s on Android phones.

James.

On Tuesday, 30 July 2013 20:43:43 UTC+5:45, Clayton Sims wrote:

James,

Multimedia validation should be unrelated to any server-side issues (it
happens on the local device). Is this on a Java (Nokia style) phone or on
Android?

-Clayton

On Tue, Jul 30, 2013 at 4:44 AM, james beard james.b...@gmail.comwrote:

Could these recent changes have anything to do with it seeming to take
forever to download applications on to phones today? I admit our Internet
connection is not very good, but it’s taking maybe 5 to 10 times as long as
previously experienced, most of which is spent on “verifying multimedia”
(of which there is none in the applications concerned).

Thanks.

On Monday, July 29, 2013 11:22:19 PM UTC, Cory Zue wrote:

Sorry yes. The downtime was about five minutes right before the email
went out.
On Jul 29, 2013 7:07 PM, “Brian DeRenzi” bder...@gmail.com wrote:

Cory,

Is HQ all back online now?

Thanks,
Brian

On Mon, Jul 29, 2013 at 3:40 PM, Cory Zue cz...@dimagi.com wrote:

Hi all,

We had to do some emergency maintenance to the server just now in
hopes of fixing this problem. We are hoping we have created enough
processing power to improve the performance of exports so that you will no
longer see this message under current load.

This maintenance should also improve delivery times on reminders and
form and case forwarding, for those of you who have recently reported
delays in those parts of the system.

We can’t guarantee this problem is fully addressed, but we are still
tracking it closely and will continue to do what we can to increase
performance.

As a side effect of this emergency maintenance, we had to temporarily
disable new forms from showing up in the version 4 form API (if you don’t
know what that means you can ignore it). We expect these forms will be
available via that API within 24 hours. Sorry about any inconvenience that
this causes - all other areas of HQ should not be affected.

best,
Cory

On Mon, Jul 15, 2013 at 8:57 AM, Cory Zue cz...@dimagi.com wrote:

Hi all,

You may have noticed getting a “task processor not detected” error
when trying to download exports in the last 24 hours. This is due to a
change in our infrastructure that reduced the amount of resources we have
to generate exports. As a result we are starting to see that when we have a
higher than normal load of people creating exports they get backed up and
this error shows up. If you see this error please note the following:

  1. Please be patient and leave the window open. Your export will
    still eventually complete. It might take a long time to do so, though.
  2. Please do not close and reopen a new export. This will only add
    to the backlog and make everyone’s (including your) exports take longer.
  3. We are looking into alternative solutions, including increasing
    our export-processing power and sending an email when exports are ready so
    you don’t have to leave the window open. We’ll update when there’s a more
    satisfying solution in place.

thanks,
Cory


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Groups “commcare-users” group.
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OK, I’ll do that the next time I see it happening.

Thanks.

··· On Wednesday, 31 July 2013 20:19:18 UTC+5:45, Clayton Sims wrote: > > James, > > Good point regarding the thread, it'll be hard to follow this in the group > history .Can you actually submit this as a bug from your domain so we have > the context to replicate and test this locally on our end? > > Thanks! > -Clayton > > > On Tue, Jul 30, 2013 at 10:43 PM, james beard <james.b...@gmail.com wrote: > >> Clayton - >> >> Sorry for diverting this thread. >> >> It's on Android phones. >> >> James. >> >> On Tuesday, 30 July 2013 20:43:43 UTC+5:45, Clayton Sims wrote: >> >>> James, >>> >>> Multimedia validation should be unrelated to any server-side issues (it >>> happens on the local device). Is this on a Java (Nokia style) phone or on >>> Android? >>> >>> -Clayton >>> >>> >>> On Tue, Jul 30, 2013 at 4:44 AM, james beard wrote: >>> >>>> Could these recent changes have anything to do with it seeming to take >>>> forever to download applications on to phones today? I admit our Internet >>>> connection is not very good, but it's taking maybe 5 to 10 times as long as >>>> previously experienced, most of which is spent on "verifying multimedia" >>>> (of which there is none in the applications concerned). >>>> >>>> Thanks. >>>> >>>> >>>> On Monday, July 29, 2013 11:22:19 PM UTC, Cory Zue wrote: >>>> >>>>> Sorry yes. The downtime was about five minutes right before the >>>>> email went out. >>>>> On Jul 29, 2013 7:07 PM, "Brian DeRenzi" wrote: >>>>> >>>>>> Cory, >>>>>> >>>>>> Is HQ all back online now? >>>>>> >>>>>> Thanks, >>>>>> Brian >>>>>> >>>>>> >>>>>> >>>>>> On Mon, Jul 29, 2013 at 3:40 PM, Cory Zue wrote: >>>>>> >>>>>>> Hi all, >>>>>>> >>>>>>> We had to do some emergency maintenance to the server just now in >>>>>>> hopes of fixing this problem. We are hoping we have created enough >>>>>>> processing power to improve the performance of exports so that you will no >>>>>>> longer see this message under current load. >>>>>>> >>>>>>> This maintenance should also improve delivery times on reminders and >>>>>>> form and case forwarding, for those of you who have recently reported >>>>>>> delays in those parts of the system. >>>>>>> >>>>>>> We can't guarantee this problem is fully addressed, but we are still >>>>>>> tracking it closely and will continue to do what we can to increase >>>>>>> performance. >>>>>>> >>>>>>> As a side effect of this emergency maintenance, we had to >>>>>>> temporarily disable new forms from showing up in the version 4 form API (if >>>>>>> you don't know what that means you can ignore it). We expect these forms >>>>>>> will be available via that API within 24 hours. Sorry about any >>>>>>> inconvenience that this causes - all other areas of HQ should not be >>>>>>> affected. >>>>>>> >>>>>>> best, >>>>>>> Cory >>>>>>> >>>>>>> >>>>>>> On Mon, Jul 15, 2013 at 8:57 AM, Cory Zue wrote: >>>>>>> >>>>>>>> Hi all, >>>>>>>> >>>>>>>> You may have noticed getting a "task processor not detected" error >>>>>>>> when trying to download exports in the last 24 hours. This is due to a >>>>>>>> change in our infrastructure that reduced the amount of resources we have >>>>>>>> to generate exports. As a result we are starting to see that when we have a >>>>>>>> higher than normal load of people creating exports they get backed up and >>>>>>>> this error shows up. If you see this error please note the following: >>>>>>>> >>>>>>>> 1. Please be patient and leave the window open. Your export will >>>>>>>> still eventually complete. It might take a long time to do so, though. >>>>>>>> 2. Please do not close and reopen a new export. This will only add >>>>>>>> to the backlog and make everyone's (including your) exports take longer. >>>>>>>> 3. We are looking into alternative solutions, including increasing >>>>>>>> our export-processing power and sending an email when exports are ready so >>>>>>>> you don't have to leave the window open. We'll update when there's a more >>>>>>>> satisfying solution in place. >>>>>>>> >>>>>>>> thanks, >>>>>>>> Cory >>>>>>>> >>>>>>> >>>>>>> -- >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups "commcare-users" group. >>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>> send an email to commcare-user...@**googlegroups.**com. >>>>>>> >>>>>>> For more options, visit https://groups.google.com/**grou**ps/opt_out >>>>>>> . >>>>>>> >>>>>>> >>>>>>> >>>>>> >>>>>> -- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups "commcare-users" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>> send an email to commcare-user...@**googlegroups.**com. >>>>>> >>>>>> For more options, visit https://groups.google.com/**grou**ps/opt_out >>>>>> . >>>>>> >>>>>> >>>>>> >>>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "commcare-users" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to commcare-user...@**googlegroups.com. >>>> For more options, visit https://groups.google.com/**groups/opt_out >>>> . >>>> >>>> >>>> >>> >>> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> > >