Dropout Case

Users
1

Hello,

We prepare to close the case when the respondent is dropped out.

In case, if we "close the case by mistake", the respondent will be
disappeared in our follow up list.
In such scenario, what would you suggest to do? Should we register the
respondent again using the same information (name, ID etc.) or do you think
the system will not accept if we register the respondent again using same
information?
Please kindly share your suggestions.

Many thanks,
KH

2

Hello,

Please take a look at this documentation
https://confluence.dimagi.com/display/commcarepublic/Archive+Forms - by
archiving the form that closed the case, you should be able to recover the
case.

Best,
Will

··· On Sat, Jun 20, 2015 at 11:50 PM, Htet wrote:

Hello,

We prepare to close the case when the respondent is dropped out.

In case, if we "close the case by mistake", the respondent will be
disappeared in our follow up list.
In such scenario, what would you suggest to do? Should we register the
respondent again using the same information (name, ID etc.) or do you think
the system will not accept if we register the respondent again using same
information?
Please kindly share your suggestions.

Many thanks,
KH

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3

Dear Will,

Many thanks, appreciate for your help.

Htet

··· On Monday, June 22, 2015 at 12:49:03 AM UTC+7, William Pride wrote: > > Hello, > > Please take a look at this documentation > - by > archiving the form that closed the case, you should be able to recover the > case. > > Best, > Will > > On Sat, Jun 20, 2015 at 11:50 PM, Htet <kyaw...@gmail.com > wrote: > >> Hello, >> >> We prepare to close the case when the respondent is dropped out. >> >> In case, if we "close the case by mistake", the respondent will be >> disappeared in our follow up list. >> In such scenario, what would you suggest to do? Should we register the >> respondent again using the same information (name, ID etc.) or do you think >> the system will not accept if we register the respondent again using same >> information? >> Please kindly share your suggestions. >> >> Many thanks, >> KH >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > >
4

Just to add to what Will said, if you archive the close form on CommCareHQ,
the case will reopen and you can sync the case back to the phone.

You can also register a new case for the dropout with the same name, ID,
etc. This will create a new case instead of reopening the old case. You
will then see two cases on CommCareHQ with the same name, ID, etc, but with
different "case IDs" (the unique ID that CommCareHQ gives every case).

Hope this helps!
Amelia

··· On Sun, Jun 21, 2015 at 1:49 PM William Pride wrote:

Hello,

Please take a look at this documentation
https://confluence.dimagi.com/display/commcarepublic/Archive+Forms - by
archiving the form that closed the case, you should be able to recover the
case.

Best,
Will

On Sat, Jun 20, 2015 at 11:50 PM, Htet kyawhtet@gmail.com wrote:

Hello,

We prepare to close the case when the respondent is dropped out.

In case, if we "close the case by mistake", the respondent will be
disappeared in our follow up list.
In such scenario, what would you suggest to do? Should we register the
respondent again using the same information (name, ID etc.) or do you think
the system will not accept if we register the respondent again using same
information?
Please kindly share your suggestions.

Many thanks,
KH

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"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
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5

Dear Amelia,

Thanks for this suggestions. It helps.

Htet

··· On Monday, June 22, 2015 at 12:59:00 AM UTC+7, Amelia Sagoff wrote: > > Just to add to what Will said, if you archive the close form on > CommCareHQ, the case will reopen and you can sync the case back to the > phone. > > You can also register a new case for the dropout with the same name, ID, > etc. This will create a new case instead of reopening the old case. You > will then see two cases on CommCareHQ with the same name, ID, etc, but with > different "case IDs" (the unique ID that CommCareHQ gives every case). > > Hope this helps! > Amelia > > On Sun, Jun 21, 2015 at 1:49 PM William Pride <wpr...@dimagi.com > wrote: > >> Hello, >> >> Please take a look at this documentation >> - >> by archiving the form that closed the case, you should be able to recover >> the case. >> >> Best, >> Will >> >> On Sat, Jun 20, 2015 at 11:50 PM, Htet <kyaw...@gmail.com > wrote: >> >>> Hello, >>> >>> We prepare to close the case when the respondent is dropped out. >>> >>> In case, if we "close the case by mistake", the respondent will be >>> disappeared in our follow up list. >>> In such scenario, what would you suggest to do? Should we register the >>> respondent again using the same information (name, ID etc.) or do you think >>> the system will not accept if we register the respondent again using same >>> information? >>> Please kindly share your suggestions. >>> >>> Many thanks, >>> KH >>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups "commcare-users" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to commcare-user...@googlegroups.com . >>> For more options, visit https://groups.google.com/d/optout. >>> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> >