'Deleted' case still appearing on tablet after sync

Users
1

I have a situation where a case (name = MAS074) was created by mistake.

I found the form that created the case and archived it.

I have re-synced my tablet (twice) but the case is still listed. When I do
a case expert the case is not there.

Help!

Regards

Simon
9/3/17

2

Hi Simon. Before you archived the form and re-synced, had you performed a
recent sync for that user? CommCare HQ maintains a cache of user syncs such
that for a certain period of time (I'm not sure how long) after a user
requests an initial sync, if the same user requests a sync again, it will
just return the same response as the first time without re-computing
anything. An easy way to test this would be to just try re-syncing again
now that it has been several hours since you last tried. If the case
doesn't disappear at that point, then would you report an issue so someone
can look further into it?

··· On Fri, Mar 10, 2017 at 1:41 AM, Simon Berry wrote:

I have a situation where a case (name = MAS074) was created by mistake.

I found the form that created the case and archived it.

I have re-synced my tablet (twice) but the case is still listed. When I do
a case expert the case is not there.

Help!

Regards

Simon
9/3/17

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3

Hi Aliza

I have sync'ed again this morning (more than nine hours have past) but
MAS074 is still listed on the tablet.

Please can someone look into this. The domain is VBASE.

Regards

Simon
10/3/17

··· On Friday, March 10, 2017 at 8:27:42 AM UTC, astone wrote: > > Hi Simon. Before you archived the form and re-synced, had you performed a > recent sync for that user? CommCare HQ maintains a cache of user syncs such > that for a certain period of time (I'm not sure how long) after a user > requests an initial sync, if the same user requests a sync again, it will > just return the same response as the first time without re-computing > anything. An easy way to test this would be to just try re-syncing again > now that it has been several hours since you last tried. If the case > doesn't disappear at that point, then would you report an issue so someone > can look further into it? > > On Fri, Mar 10, 2017 at 1:41 AM, Simon Berry <si...@colalife.org > wrote: > >> I have a situation where a case (name = MAS074) was created by mistake. >> >> I found the form that created the case and archived it. >> >> I have re-synced my tablet (twice) but the case is still listed. When I >> do a case expert the case is not there. >> >> Help! >> >> Regards >> >> Simon >> 9/3/17 >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > >
4

Hi Simon,

Could you report a bug making specific reference to the mobile user, case,
and domain? It sounds possible there is a bug with our purge algorithm.

Cheers,
Will

··· On Fri, Mar 10, 2017 at 11:25 AM, Simon Berry wrote:

Hi Aliza

I have sync'ed again this morning (more than nine hours have past) but
MAS074 is still listed on the tablet.

Please can someone look into this. The domain is VBASE.

Regards

Simon
10/3/17

On Friday, March 10, 2017 at 8:27:42 AM UTC, astone wrote:

Hi Simon. Before you archived the form and re-synced, had you performed a
recent sync for that user? CommCare HQ maintains a cache of user syncs such
that for a certain period of time (I'm not sure how long) after a user
requests an initial sync, if the same user requests a sync again, it will
just return the same response as the first time without re-computing
anything. An easy way to test this would be to just try re-syncing again
now that it has been several hours since you last tried. If the case
doesn't disappear at that point, then would you report an issue so someone
can look further into it?

On Fri, Mar 10, 2017 at 1:41 AM, Simon Berry si...@colalife.org wrote:

I have a situation where a case (name = MAS074) was created by mistake.

I found the form that created the case and archived it.

I have re-synced my tablet (twice) but the case is still listed. When I
do a case expert the case is not there.

Help!

Regards

Simon
9/3/17

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5

Thanks Will - how do I do that? I've had a quick look around the commcarehq
dashboard and I can see how to report a suspected bug.

Regards

Simon
10/3/17

··· On Friday, March 10, 2017 at 11:11:35 AM UTC, William Pride wrote: > > Hi Simon, > > Could you report a bug making specific reference to the mobile user, case, > and domain? It sounds possible there is a bug with our purge algorithm. > > Cheers, > Will > > > > On Fri, Mar 10, 2017 at 11:25 AM, Simon Berry <si...@colalife.org > wrote: > >> Hi Aliza >> >> I have sync'ed again this morning (more than nine hours have past) but >> MAS074 is still listed on the tablet. >> >> Please can someone look into this. The domain is VBASE. >> >> Regards >> >> Simon >> 10/3/17 >> >> >> On Friday, March 10, 2017 at 8:27:42 AM UTC, astone wrote: >>> >>> Hi Simon. Before you archived the form and re-synced, had you performed >>> a recent sync for that user? CommCare HQ maintains a cache of user syncs >>> such that for a certain period of time (I'm not sure how long) after a user >>> requests an initial sync, if the same user requests a sync again, it will >>> just return the same response as the first time without re-computing >>> anything. An easy way to test this would be to just try re-syncing again >>> now that it has been several hours since you last tried. If the case >>> doesn't disappear at that point, then would you report an issue so someone >>> can look further into it? >>> >>> On Fri, Mar 10, 2017 at 1:41 AM, Simon Berry wrote: >>> >>>> I have a situation where a case (name = MAS074) was created by mistake. >>>> >>>> I found the form that created the case and archived it. >>>> >>>> I have re-synced my tablet (twice) but the case is still listed. When I >>>> do a case expert the case is not there. >>>> >>>> Help! >>>> >>>> Regards >>>> >>>> Simon >>>> 9/3/17 >>>> >>>> >>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "commcare-users" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to commcare-user...@googlegroups.com. >>>> For more options, visit https://groups.google.com/d/optout. >>>> >>> >>> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > >
6

Documentation here
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports.

Cheers,
Will

··· On Fri, Mar 10, 2017 at 1:16 PM, Simon Berry wrote:

Thanks Will - how do I do that? I've had a quick look around the
commcarehq dashboard and I can see how to report a suspected bug.

Regards

Simon
10/3/17

On Friday, March 10, 2017 at 11:11:35 AM UTC, William Pride wrote:

Hi Simon,

Could you report a bug making specific reference to the mobile user,
case, and domain? It sounds possible there is a bug with our purge
algorithm.

Cheers,
Will

On Fri, Mar 10, 2017 at 11:25 AM, Simon Berry si...@colalife.org wrote:

Hi Aliza

I have sync'ed again this morning (more than nine hours have past) but
MAS074 is still listed on the tablet.

Please can someone look into this. The domain is VBASE.

Regards

Simon
10/3/17

On Friday, March 10, 2017 at 8:27:42 AM UTC, astone wrote:

Hi Simon. Before you archived the form and re-synced, had you performed
a recent sync for that user? CommCare HQ maintains a cache of user syncs
such that for a certain period of time (I'm not sure how long) after a user
requests an initial sync, if the same user requests a sync again, it will
just return the same response as the first time without re-computing
anything. An easy way to test this would be to just try re-syncing again
now that it has been several hours since you last tried. If the case
doesn't disappear at that point, then would you report an issue so someone
can look further into it?

On Fri, Mar 10, 2017 at 1:41 AM, Simon Berry si...@colalife.org wrote:

I have a situation where a case (name = MAS074) was created by mistake.

I found the form that created the case and archived it.

I have re-synced my tablet (twice) but the case is still listed. When
I do a case expert the case is not there.

Help!

Regards

Simon
9/3/17

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Groups "commcare-users" group.
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7

Thanks - done.

··· On 10 March 2017 at 11:18, William Pride wrote:

Documentation here
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports.

Cheers,
Will

On Fri, Mar 10, 2017 at 1:16 PM, Simon Berry simon@colalife.org wrote:

Thanks Will - how do I do that? I've had a quick look around the
commcarehq dashboard and I can see how to report a suspected bug.

Regards

Simon
10/3/17

On Friday, March 10, 2017 at 11:11:35 AM UTC, William Pride wrote:

Hi Simon,

Could you report a bug making specific reference to the mobile user,
case, and domain? It sounds possible there is a bug with our purge
algorithm.

Cheers,
Will

On Fri, Mar 10, 2017 at 11:25 AM, Simon Berry si...@colalife.org wrote:

Hi Aliza

I have sync'ed again this morning (more than nine hours have past) but
MAS074 is still listed on the tablet.

Please can someone look into this. The domain is VBASE.

Regards

Simon
10/3/17

On Friday, March 10, 2017 at 8:27:42 AM UTC, astone wrote:

Hi Simon. Before you archived the form and re-synced, had you
performed a recent sync for that user? CommCare HQ maintains a cache of
user syncs such that for a certain period of time (I'm not sure how long)
after a user requests an initial sync, if the same user requests a sync
again, it will just return the same response as the first time without
re-computing anything. An easy way to test this would be to just try
re-syncing again now that it has been several hours since you last tried.
If the case doesn't disappear at that point, then would you report an issue
so someone can look further into it?

On Fri, Mar 10, 2017 at 1:41 AM, Simon Berry si...@colalife.org wrote:

I have a situation where a case (name = MAS074) was created by
mistake.

I found the form that created the case and archived it.

I have re-synced my tablet (twice) but the case is still listed. When
I do a case expert the case is not there.

Help!

Regards

Simon
9/3/17

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Groups "commcare-users" group.
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