Data in excel dashboard does not refresh

Users
1

Hi - I set up an excel dashboard using the directions provided on the Comm
Care site, but my dashboard is not updating when new data comes in. Even
when I select 'refresh all' in excel, I only see the data originally used
to create the dashboard. At first, I thought it was an error on my part so
I recreated the dashboard in a new excel workbook and made sure to follow
the instructions very carefully. However, I keep running into the same
problem. Can someone help me figure out why I keep running into this
problem.

Thanks,
Natalie

2

Hi Natalie,

we are having the same problem. I already sent in an issue report to
CommCare. What worked for me in the short term is creating a new export and
using the new URL in your Excel. If this doesn't work for you it might be
on your end after all.

Ralph

··· On Monday, May 15, 2017 at 11:27:34 AM UTC-6, natalie...@evidenceaction.org wrote: > > Hi - I set up an excel dashboard using the directions provided on the Comm > Care site, but my dashboard is not updating when new data comes in. Even > when I select 'refresh all' in excel, I only see the data originally used > to create the dashboard. At first, I thought it was an error on my part so > I recreated the dashboard in a new excel workbook and made sure to follow > the instructions very carefully. However, I keep running into the same > problem. Can someone help me figure out why I keep running into this > problem. > > Thanks, > Natalie >
3

Hello Natalie,

Did you see this line in step 10 of the tutorial...

" If Excel hangs during the refresh, disable Enable Background Refresh on
all data connections. This is a known problem for spreadsheets with
multiple web-based data connections. Find it under *Data -> Connections ->
Select Connection, click Properties *-> unselect *Enable Background
Refresh." *

This fixed the problem for me.

··· On Mon, May 15, 2017 at 10:44 PM, Ralph Myers wrote:

Hi Natalie,

we are having the same problem. I already sent in an issue report to
CommCare. What worked for me in the short term is creating a new export and
using the new URL in your Excel. If this doesn't work for you it might be
on your end after all.

Ralph

On Monday, May 15, 2017 at 11:27:34 AM UTC-6, natalie...@evidenceaction.org wrote:

Hi - I set up an excel dashboard using the directions provided on the
Comm Care site, but my dashboard is not updating when new data comes in.
Even when I select 'refresh all' in excel, I only see the data originally
used to create the dashboard. At first, I thought it was an error on my
part so I recreated the dashboard in a new excel workbook and made sure to
follow the instructions very carefully. However, I keep running into the
same problem. Can someone help me figure out why I keep running into this
problem.

Thanks,
Natalie

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