First time I did not remove the check box "Create a new property
instead" then I understand I do not need this future, so how I can delete
the new case properties?
I saved all the case proprieties but when I am trying to create a new
case some proprieties did not show up? These properties till now I did not
enter any values by tablet and the new cases I would to leave it empty. so
why it did not show up?.
The cases had been created but only the case name appear of the full
assessment :(. where are the other properties?
If I download the case data I did not see the new cases? even I got a
message means the cases created!?
Please this is very urgent and I need support quickly,
Apologies you're having issues with the case importer. What I would
recommend doing is undoing the result of the case import by using the
"archive forms" feature and restarting with a clean version.
What you can do is find the forms that case importer used to create/modify
your data. The easiest way to do this is to do the following:
Open the "submit history" report
Filter by "unknown users"
Find forms listed as "http://commcarehq.org/case" with the date that you
did the import (they should look like below).
Then open and archive those forms and retry the import.
[image: Inline image 2]
Please note that the case importer can create many forms during a single
import so you may have to do this multiple times for a single import.
Regarding your other issues, that doesn't sound like expected behavior. If
you believe you are encountering a bug in CommCare HQ please go ahead and
report an issue with clear steps and our support team will look into it.
Cory
···
On Mon, Dec 26, 2016 at 6:52 AM, Mahmoud Abo Shabo wrote:
First time I did not remove the check box "Create a new property
instead" then I understand I do not need this future, so how I can delete
the new case properties?
I saved all the case proprieties but when I am trying to create a
new case some proprieties did not show up? These properties till now I did
not enter any values by tablet and the new cases I would to leave it empty.
so why it did not show up?.
The cases had been created but only the case name appear of the
full assessment :(. where are the other properties?
If I download the case data I did not see the new cases? even I got
a message means the cases created!?
Please this is very urgent and I need support quickly,
Thanks Cory for your support, great!.
I passed the data error import errors by submit history.
Now I am retrying to import the data but as you see at attached photo, the
properties name did show up in the list even I saved them to save data
place.
I follow the process:
Saved the form properties (Select the form >> Case Management >> Save
data to the following case properties here added all form properties)
Export the form to get the form columns.
Add case_id and owner_name to the sheet.
Went to case importer and follow the process till match Excel columns
and as you see in the photo down:
a. owner_name, it would to crate a new property
b. The properties saved to "Save data to the following case
properties" last time shows up but the new properties did not shows (such as Name_of_FC or secondary_phone)
c. The properties saved also but I did not enter any values before
did not shows up (such as other_project_specify).
[image: Inline image 1]
Thanks for your support
Mahmoud
···
On Wed, Dec 28, 2016 at 7:24 PM, Cory Zue wrote:
Hi Mahmoud,
Apologies you're having issues with the case importer. What I would
recommend doing is undoing the result of the case import by using the
"archive forms" feature and restarting with a clean version.
What you can do is find the forms that case importer used to create/modify
your data. The easiest way to do this is to do the following:
Open the "submit history" report
Filter by "unknown users"
Find forms listed as "http://commcarehq.org/case" with the date that
you did the import (they should look like below).
Then open and archive those forms and retry the import.
[image: Inline image 2]
Please note that the case importer can create many forms during a single
import so you may have to do this multiple times for a single import.
Regarding your other issues, that doesn't sound like expected behavior. If
you believe you are encountering a bug in CommCare HQ please go ahead and
report an issue with clear steps and our support team will look into it.
Cory
On Mon, Dec 26, 2016 at 6:52 AM, Mahmoud Abo Shabo almustfa1@gmail.com wrote:
First time I did not remove the check box "Create a new property
instead" then I understand I do not need this future, so how I can delete
the new case properties?
I saved all the case proprieties but when I am trying to create a
new case some proprieties did not show up? These properties till now I did
not enter any values by tablet and the new cases I would to leave it empty.
so why it did not show up?.
The cases had been created but only the case name appear of the
full assessment :(. where are the other properties?
If I download the case data I did not see the new cases? even I
got a message means the cases created!?
Please this is very urgent and I need support quickly,
That owner_name check box is confusing. I'll check with someone on our team
about it.
For any properties that aren't appearing in the dropdown you can always
check the "create a new property" box and then type in the property name
you want to use.
···
On Fri, Dec 30, 2016 at 3:16 PM, Mahmoud Abo Shabo wrote:
Thanks Cory for your support, great!.
I passed the data error import errors by submit history.
Now I am retrying to import the data but as you see at attached photo, the
properties name did show up in the list even I saved them to save data
place.
I follow the process:
Saved the form properties (Select the form >> Case Management >>
Save data to the following case properties here added all form properties)
Export the form to get the form columns.
Add case_id and owner_name to the sheet.
Went to case importer and follow the process till match Excel
columns and as you see in the photo down:
a. owner_name, it would to crate a new property
b. The properties saved to "Save data to the following case
properties" last time shows up but the new properties did not shows (such as Name_of_FC or secondary_phone)
c. The properties saved also but I did not enter any values
before did not shows up (such as other_project_specify).
[image: Inline image 1]
Thanks for your support
Mahmoud
On Wed, Dec 28, 2016 at 7:24 PM, Cory Zue czue@dimagi.com wrote:
Hi Mahmoud,
Apologies you're having issues with the case importer. What I would
recommend doing is undoing the result of the case import by using the
"archive forms" feature and restarting with a clean version.
What you can do is find the forms that case importer used to
create/modify your data. The easiest way to do this is to do the following:
Open the "submit history" report
Filter by "unknown users"
Find forms listed as "http://commcarehq.org/case" with the date that
you did the import (they should look like below).
Then open and archive those forms and retry the import.
[image: Inline image 2]
Please note that the case importer can create many forms during a single
import so you may have to do this multiple times for a single import.
Regarding your other issues, that doesn't sound like expected behavior.
If you believe you are encountering a bug in CommCare HQ please go ahead
and report an issue with clear steps and our support team will look into it.
Cory
On Mon, Dec 26, 2016 at 6:52 AM, Mahmoud Abo Shabo almustfa1@gmail.com wrote:
First time I did not remove the check box "Create a new property
instead" then I understand I do not need this future, so how I can delete
the new case properties?
I saved all the case proprieties but when I am trying to create a
new case some proprieties did not show up? These properties till now I did
not enter any values by tablet and the new cases I would to leave it empty.
so why it did not show up?.
The cases had been created but only the case name appear of the
full assessment :(. where are the other properties?
If I download the case data I did not see the new cases? even I
got a message means the cases created!?
Please this is very urgent and I need support quickly,
Hi Cory,
I would to ask now new question, I succeed on creating the cases but the
case name did not show up in the tablet or in Case List. I tried to delete
and create the case I got same result. I tried to update the name of the
cases but the system give me a message "No cases were created or updated
during this import." could you please advice how to fix that.
···
On Mon, Jan 2, 2017 at 5:38 PM, Cory Zue wrote:
Hi Mahmoud,
That owner_name check box is confusing. I'll check with someone on our
team about it.
For any properties that aren't appearing in the dropdown you can always
check the "create a new property" box and then type in the property name
you want to use.
best,
Cory
On Fri, Dec 30, 2016 at 3:16 PM, Mahmoud Abo Shabo almustfa1@gmail.com wrote:
Thanks Cory for your support, great!.
I passed the data error import errors by submit history.
Now I am retrying to import the data but as you see at attached photo,
the properties name did show up in the list even I saved them to save data
place.
I follow the process:
Saved the form properties (Select the form >> Case Management >>
Save data to the following case properties here added all form properties)
Export the form to get the form columns.
Add case_id and owner_name to the sheet.
Went to case importer and follow the process till match Excel
columns and as you see in the photo down:
a. owner_name, it would to crate a new property
b. The properties saved to "Save data to the following case
properties" last time shows up but the new properties did not shows (such as Name_of_FC or secondary_phone)
c. The properties saved also but I did not enter any values
before did not shows up (such as other_project_specify).
[image: Inline image 1]
Thanks for your support
Mahmoud
On Wed, Dec 28, 2016 at 7:24 PM, Cory Zue czue@dimagi.com wrote:
Hi Mahmoud,
Apologies you're having issues with the case importer. What I would
recommend doing is undoing the result of the case import by using the
"archive forms" feature and restarting with a clean version.
What you can do is find the forms that case importer used to
create/modify your data. The easiest way to do this is to do the following:
Open the "submit history" report
Filter by "unknown users"
Find forms listed as "http://commcarehq.org/case" with the date that
you did the import (they should look like below).
Then open and archive those forms and retry the import.
[image: Inline image 2]
Please note that the case importer can create many forms during a single
import so you may have to do this multiple times for a single import.
Regarding your other issues, that doesn't sound like expected behavior.
If you believe you are encountering a bug in CommCare HQ please go ahead
and report an issue with clear steps and our support team will look into it.
Cory
On Mon, Dec 26, 2016 at 6:52 AM, Mahmoud Abo Shabo almustfa1@gmail.com wrote:
First time I did not remove the check box "Create a new property
instead" then I understand I do not need this future, so how I can delete
the new case properties?
I saved all the case proprieties but when I am trying to create
a new case some proprieties did not show up? These properties till now I
did not enter any values by tablet and the new cases I would to leave it
empty. so why it did not show up?.
The cases had been created but only the case name appear of the
full assessment :(. where are the other properties?
If I download the case data I did not see the new cases? even I
got a message means the cases created!?
Please this is very urgent and I need support quickly,