Conditional Alerts(SMS) on own instance of Commcare-Cloud

Developers
1

We are trying to enable Conditional Alerts (SMS) on an instance of Commcare-Cloud, but the Alerts do not seem to fire.

When looking at the Conditional Alerts, the processing always stays on 0% (Although it is marked as Active), and the Dashboard shows the Alerts are marked as "Processing in Progress" as illustrated in the Figures below.

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In the public.yml file, we have set SMS_QUEUE_ENABLED: True , and re-executed the cchq $ENV update-config command, but I don't believe this has actually done anything? Is there anything else we need to do to get the Conditional Alerts to work?

From the Queuing section on page Scheduled Messages — CommCareHQ 1.0 documentation I can see that it expects two services to be running called: python manage.py queue_schedule_instances and python manage.py run_sms_queue ,but I can not see these running on our instance.

When I attempt to run cchq $ENV django-manage queue_schedule_instances -OR- cchq $ENV django-manage run_sms_queue , the command just appears to hang, without ever responding. Any ideas or suggestions?

2

Hi,

To start processing SMS queues, you will need to add run_sms_queue and sms_queue processes to one of your machines in app-processes.yml and then run cchq <env> update-supervisor-confs.

  • Sravan
3

Thank you very much Sravan,

This helped a lot! We managed to get it to work after a few attempts. I have detailed what I believe we had to do to get it to work for us:

We had to modify the app-processes.yml to include the following too:

Management Commands

  • queue_schedule_instances

Celery Processes

  • reminder_case_update_queue
  • reminder_rule_queue
  • reminder_queue

We also had to run the commcare-cloud <env> service commcare stop then commcare-cloud <env> service commcare start after running the commcare-cloud <env> update-supervisor-confs and cchq <env> update-config commands. I am not sure if these were all necessary, but it does appear to be working now.

Thanks again!

Dirk

4

Great to hear that you have got it working. Thanks for updating.