Common problems with form submission for mobile user

Hi there,

I have been practicing with the phone in the office and have found twice
that a large number of forms can get backed up and not upload.

The first time I realised it was because the photo quality was too high on
my phone. However,. I could not figure out the problem for the second time
and I am very concerned this could happen in the field when the field
workers may have many forms backed up by the time they get into a wifi
zone. The only solution I could find was deleting the problematic files
which would obviously cause a big problem in the field.

If someone could provide me with common problems/causes of forms not being
able to be submitted that would be very helpful for me to warn/provide
advice to our field workers.

Thanks

Heidi Lowe

Hi Heidi,

This is likely a known issue with multimedia submissions. Doing the
following may help with this issue:

  1. Go to your project settings --> Privacy and Security, and turn off the
    "secure submissions" setting.
  2. After changing this settings, create a new version of your application
    and deploy this version to your mobile device.

Note that disabling this setting does allow malicious users to fake data
submissions to your project. While this is likely a very low probability
scenario, it is worth noting. We are actively working on a fix so that this
workaround is no longer required.

thanks,
Cory

··· On Wed, May 27, 2015 at 7:32 AM, Heidi Lowe wrote:

Hi there,

I have been practicing with the phone in the office and have found twice
that a large number of forms can get backed up and not upload.

The first time I realised it was because the photo quality was too high on
my phone. However,. I could not figure out the problem for the second time
and I am very concerned this could happen in the field when the field
workers may have many forms backed up by the time they get into a wifi
zone. The only solution I could find was deleting the problematic files
which would obviously cause a big problem in the field.

If someone could provide me with common problems/causes of forms not being
able to be submitted that would be very helpful for me to warn/provide
advice to our field workers.

Thanks

Heidi Lowe


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

Hi there i dont seem to locate the project settings …
Cory kindly do a screenshot so that i see exactly where to disable that
feature i was faced by that issue today in the field .
I even reported as a bug.

··· On Wednesday, May 27, 2015 at 8:32:59 AM UTC+3, Heidi Lowe wrote: > > Hi there, > > I have been practicing with the phone in the office and have found twice > that a large number of forms can get backed up and not upload. > > The first time I realised it was because the photo quality was too high on > my phone. However,. I could not figure out the problem for the second time > and I am very concerned this could happen in the field when the field > workers may have many forms backed up by the time they get into a wifi > zone. The only solution I could find was deleting the problematic files > which would obviously cause a big problem in the field. > > If someone could provide me with common problems/causes of forms not being > able to be submitted that would be very helpful for me to warn/provide > advice to our field workers. > > Thanks > > Heidi Lowe >

Hi Cory,

Thanks for your reply, I will test this process and let you know if I
encounter any further problems.

··· On Wednesday, 27 May 2015 14:30:21 UTC+6, Cory Zue wrote: > > Hi Heidi, > > This is likely a known issue with multimedia submissions. Doing the > following may help with this issue: > > 1) Go to your project settings --> Privacy and Security, and turn off the > "secure submissions" setting. > 2) After changing this settings, create a new version of your application > and deploy this version to your mobile device. > > Note that disabling this setting does allow malicious users to fake data > submissions to your project. While this is likely a very low probability > scenario, it is worth noting. We are actively working on a fix so that this > workaround is no longer required. > > thanks, > Cory > > On Wed, May 27, 2015 at 7:32 AM, Heidi Lowe <heidijo...@gmail.com > wrote: > >> Hi there, >> >> I have been practicing with the phone in the office and have found twice >> that a large number of forms can get backed up and not upload. >> >> The first time I realised it was because the photo quality was too high >> on my phone. However,. I could not figure out the problem for the second >> time and I am very concerned this could happen in the field when the field >> workers may have many forms backed up by the time they get into a wifi >> zone. The only solution I could find was deleting the problematic files >> which would obviously cause a big problem in the field. >> >> If someone could provide me with common problems/causes of forms not >> being able to be submitted that would be very helpful for me to >> warn/provide advice to our field workers. >> >> Thanks >> >> Heidi Lowe >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > >

Hi Peter,

I followed up with you on the support ticket - let’s continue this
conversation from there.

Thanks,

Nate

··· On Fri, May 29, 2015 at 5:03 PM, Peter Kinuthia wrote:

Hi there i dont seem to locate the project settings …
Cory kindly do a screenshot so that i see exactly where to disable that
feature i was faced by that issue today in the field .
I even reported as a bug.

On Wednesday, May 27, 2015 at 8:32:59 AM UTC+3, Heidi Lowe wrote:

Hi there,

I have been practicing with the phone in the office and have found twice
that a large number of forms can get backed up and not upload.

The first time I realised it was because the photo quality was too high
on my phone. However,. I could not figure out the problem for the second
time and I am very concerned this could happen in the field when the field
workers may have many forms backed up by the time they get into a wifi
zone. The only solution I could find was deleting the problematic files
which would obviously cause a big problem in the field.

If someone could provide me with common problems/causes of forms not
being able to be submitted that would be very helpful for me to
warn/provide advice to our field workers.

Thanks

Heidi Lowe


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


Nate Haduch

Technical Support Analyst
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139
web: http://www.dimagi.com/

Hi Heidi & all,

I have a quick update on multimedia submissions. The issue Cory highlighted
below (form submissions with multimedia in them not working with secure
submissions turned on) has now been fixed. We recommend that anyone who may
have opted to turn off secure submissions to use multimedia should turn it
back on.

Multimedia file size may still cause problems submitting forms with
multimedia capture over a poor connection. We’re looking into automatic
resizing of images to help mitigate this problem.

Thanks,
Amelia

··· On Wed, May 27, 2015 at 4:30 AM Cory Zue wrote:

Hi Heidi,

This is likely a known issue with multimedia submissions. Doing the
following may help with this issue:

  1. Go to your project settings --> Privacy and Security, and turn off the
    "secure submissions" setting.
  2. After changing this settings, create a new version of your application
    and deploy this version to your mobile device.

Note that disabling this setting does allow malicious users to fake data
submissions to your project. While this is likely a very low probability
scenario, it is worth noting. We are actively working on a fix so that this
workaround is no longer required.

thanks,
Cory

On Wed, May 27, 2015 at 7:32 AM, Heidi Lowe heidijoanlowe11@gmail.com wrote:

Hi there,

I have been practicing with the phone in the office and have found twice
that a large number of forms can get backed up and not upload.

The first time I realised it was because the photo quality was too high
on my phone. However,. I could not figure out the problem for the second
time and I am very concerned this could happen in the field when the field
workers may have many forms backed up by the time they get into a wifi
zone. The only solution I could find was deleting the problematic files
which would obviously cause a big problem in the field.

If someone could provide me with common problems/causes of forms not
being able to be submitted that would be very helpful for me to
warn/provide advice to our field workers.

Thanks

Heidi Lowe


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.