CommConnect message questions

Hi,

I have two questions about SMS messages that I am struggling to get working:

  1. We would like to send a welcome message to certain groups of
    participants, but not all. When I include just one group of participants,
    the message works, but when I try to include more than one group, it does
    not work. Is there any way I can use the ‘Case property’ statement to
    identify more than one group at a time? Or do I need to make a separate
    message for each group of participants? Or is there some other way to do
    this?

  2. We would like to send an exit message to participants when they are
    finally removed from the study. This was set up for us, but isn’t working.
    My best guess as to why it isn’t working is that it is meant to be
    triggered by the completion of the withdrawal form, but of course the
    completion of this form closes the case. Is there any way to work around
    this, or other explanations I should explore?

Thank you!
Julia

Hey Julia,

  1. Welcome Messages. Are you using a reminder to send welcome messages or
    are you using a broadcast message? If you’re using reminders, you can
    create individual reminders for each group, or just set and calculate one
    case property (ex. send_welcome_message = ‘yes’) for each group that should
    receive the message. If you’re using a broadcast message, you can just
    send a new broadcast message to each group.

  2. Unfortunately we can’t send messages to closed cases. To work around
    this, we won’t close the case from the withdrawal form, but we’ll setup
    another survey that will get sent to the user. This survey won’t include
    any questions (just labels), and will close the case after its been sent.

  • In your withdrawl form, set some case property (i.e. send_exit_message),
    but don’t close the case
  • Create another form (Exit Message) that includes labels with all the text
    in your desired exit message
  • Set the Exit Message form to close the case
  • Set a reminder up so its sends the Exit Message form once the case
    property send_exit_message is set
  • Set that reminder up with a timeout (ex. 30 minutes)
  • Set that reminder to Submit Partial Forms and to Include Case Changes for
    Partial Forms

Thanks,
SHeel

··· On Thu, Sep 4, 2014 at 3:13 AM, Julia de Kadt wrote:

Hi,

I have two questions about SMS messages that I am struggling to get
working:

  1. We would like to send a welcome message to certain groups of
    participants, but not all. When I include just one group of participants,
    the message works, but when I try to include more than one group, it does
    not work. Is there any way I can use the ‘Case property’ statement to
    identify more than one group at a time? Or do I need to make a separate
    message for each group of participants? Or is there some other way to do
    this?

  2. We would like to send an exit message to participants when they are
    finally removed from the study. This was set up for us, but isn’t working.
    My best guess as to why it isn’t working is that it is meant to be
    triggered by the completion of the withdrawal form, but of course the
    completion of this form closes the case. Is there any way to work around
    this, or other explanations I should explore?

Thank you!
Julia


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Sheel Shah
Project Manager | Dimagi
m: +1.781.428.5419 | skype: sheel_shah

Hi Sheel,

Thanks so much for the feedback - I’ll implement this in line with your
suggestions.

Much appreciated,
Julia

··· On Thursday, September 4, 2014 5:01:52 PM UTC+2, Sheel Shah wrote: > > Hey Julia, > > 1) Welcome Messages. Are you using a reminder to send welcome messages or > are you using a broadcast message? If you're using reminders, you can > create individual reminders for each group, or just set and calculate one > case property (ex. send_welcome_message = 'yes') for each group that should > receive the message. If you're using a broadcast message, you can just > send a new broadcast message to each group. > > 2) Unfortunately we can't send messages to closed cases. To work around > this, we won't close the case from the withdrawal form, but we'll setup > another survey that will get sent to the user. This survey won't include > any questions (just labels), and will close the case after its been sent. > - In your withdrawl form, set some case property (i.e. send_exit_message), > but don't close the case > - Create another form (Exit Message) that includes labels with all the > text in your desired exit message > - Set the Exit Message form to close the case > - Set a reminder up so its sends the Exit Message form once the case > property send_exit_message is set > - Set that reminder up with a timeout (ex. 30 minutes) > - Set that reminder to Submit Partial Forms and to Include Case Changes > for Partial Forms > > Thanks, > SHeel > > > On Thu, Sep 4, 2014 at 3:13 AM, Julia de Kadt <jde...@gmail.com > wrote: > >> Hi, >> >> I have two questions about SMS messages that I am struggling to get >> working: >> >> 1) We would like to send a welcome message to certain groups of >> participants, but not all. When I include just one group of participants, >> the message works, but when I try to include more than one group, it does >> not work. Is there any way I can use the 'Case property' statement to >> identify more than one group at a time? Or do I need to make a separate >> message for each group of participants? Or is there some other way to do >> this? >> >> 2) We would like to send an exit message to participants when they are >> finally removed from the study. This was set up for us, but isn't working. >> My best guess as to why it isn't working is that it is meant to be >> triggered by the completion of the withdrawal form, but of course the >> completion of this form closes the case. Is there any way to work around >> this, or other explanations I should explore? >> >> Thank you! >> Julia >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > > > > -- > Sheel Shah > Project Manager | Dimagi > m: +1.781.428.5419 | skype: sheel_shah > > >