CommCare ODK Crashing

Hi CommCare Users,

We have this error that periodically pops up in the middle of an interview
and the mobile workers have to login again and start afresh. It’s quite
annoying and time wasting. Has anyone encountered this error “Unfortunately,
CommCare ODK has stopped”
When I try to report a problem from the error
pop-up, I am redirected to reporting a bug to Google instead.

Need some help.

Thanks,
James

Dear James,

First thing to check is if you are running the latest version of CommCare. You
can check it at the bottom of CommCareODK’s home screen.

If your version is not 2.21.0 I suggest you update and retry. Does the crash
still occur ?

Regards,

Charles

··· On Monday, June 22, 2015 11:01:52 PM James Tinkamanyire wrote: > Hi CommCare Users, > > We have this error that periodically pops up in the middle of an interview > and the mobile workers have to login again and start afresh. It's quite > annoying and time wasting. Has anyone encountered this error > *"Unfortunately, CommCare ODK has stopped"* When I try to report a problem > from the error pop-up, I am redirected to reporting a bug to Google > instead. > > Need some help. > > Thanks, > James

Hey Charles,

We are running CommCare ODK version 2.21.0 and CC version 2.21. The error
still appears. Should it be something in Google settings? Because the when
I try to report an error from the pop up, I am redirecting to Google’s
Report a bug form

Thanks,
James

··· On 23 June 2015 at 11:48, Charles Flèche wrote:

Dear James,

First thing to check is if you are running the latest version of CommCare.
You
can check it at the bottom of CommCareODK’s home screen.

If your version is not 2.21.0 I suggest you update and retry. Does the
crash
still occur ?

Regards,

Charles

On Monday, June 22, 2015 11:01:52 PM James Tinkamanyire wrote:

Hi CommCare Users,

We have this error that periodically pops up in the middle of an
interview
and the mobile workers have to login again and start afresh. It’s quite
annoying and time wasting. Has anyone encountered this error
"Unfortunately, CommCare ODK has stopped" When I try to report a
problem
from the error pop-up, I am redirected to reporting a bug to Google
instead.

Need some help.

Thanks,
James


You received this message because you are subscribed to a topic in the
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*James Tinkamanyire *| Data Manager

Measuring Early Treatment Adherence - META ProjectGlobal Health
Collaborative - MUST - Uganda

P.O. Box 1397, Mbarara.

BSc Computer EngineeringMBARARA UNIVERSITY OF SCIENCE & TECHNOLOGYP.O. Box
1410, Mbarara, Uganda.

Mobile Tel: +256 (0)702 864 964
Work Tel: +256 776 864 965
Skype: jimmyjaymes1
Alt email: jtinkamanyire samira@mgh.harvard.edu@mustresearch.org
http://www.mghcgh.org/
Website: www.ghc.org http://www.mghcgh.org/

A rogue Google settings seems unlikely. What device are you running
CommCareODK on ? What Android version ? Can you consistently recreate the
issue ? It could be an error in your form that is only triggered at run-time
(like a bad string concatenation or something like that).

··· On Tuesday, June 23, 2015 11:53:14 AM James Tinkamanyire wrote: > Hey Charles, > > We are running CommCare ODK version 2.21.0 and CC version 2.21. The error > still appears. Should it be something in Google settings? Because the when > I try to report an error from the pop up, I am redirecting to Google's > Report a bug form > > Thanks, > James > > On 23 June 2015 at 11:48, Charles Flèche wrote: > > Dear James, > > > > First thing to check is if you are running the latest version of CommCare. > > You > > can check it at the bottom of CommCareODK's home screen. > > > > If your version is not 2.21.0 I suggest you update and retry. Does the > > crash > > still occur ? > > > > Regards, > > > > Charles > > > > On Monday, June 22, 2015 11:01:52 PM James Tinkamanyire wrote: > > > Hi CommCare Users, > > > > > > We have this error that periodically pops up in the middle of an > > > > interview > > > > > and the mobile workers have to login again and start afresh. It's quite > > > annoying and time wasting. Has anyone encountered this error > > > *"Unfortunately, CommCare ODK has stopped"* When I try to report a > > > > problem > > > > > from the error pop-up, I am redirected to reporting a bug to Google > > > instead. > > > > > > Need some help. > > > > > > Thanks, > > > James > > > > -- > > You received this message because you are subscribed to a topic in the > > Google Groups "commcare-users" group. > > To unsubscribe from this topic, visit > > https://groups.google.com/d/topic/commcare-users/w-ZFrRkphbs/unsubscribe. > > To unsubscribe from this group and all its topics, send an email to > > commcare-users+unsubscribe@googlegroups.com. > > For more options, visit https://groups.google.com/d/optout.

We are using Nexus 7, Android Version 5.1.1. This error actually happened
to all the 5 tablets we were using during our training, at the same time.
Weird!

··· On Tue, Jun 23, 2015 at 12:03 PM Charles Flèche wrote:

A rogue Google settings seems unlikely. What device are you running
CommCareODK on ? What Android version ? Can you consistently recreate the
issue ? It could be an error in your form that is only triggered at
run-time
(like a bad string concatenation or something like that).

On Tuesday, June 23, 2015 11:53:14 AM James Tinkamanyire wrote:

Hey Charles,

We are running CommCare ODK version 2.21.0 and CC version 2.21. The error
still appears. Should it be something in Google settings? Because the
when
I try to report an error from the pop up, I am redirecting to Google’s
Report a bug form

Thanks,
James

On 23 June 2015 at 11:48, Charles Flèche mhealth-myanmar@tsfi.org wrote:

Dear James,

First thing to check is if you are running the latest version of
CommCare.

You
can check it at the bottom of CommCareODK’s home screen.

If your version is not 2.21.0 I suggest you update and retry. Does the
crash
still occur ?

Regards,

Charles

On Monday, June 22, 2015 11:01:52 PM James Tinkamanyire wrote:

Hi CommCare Users,

We have this error that periodically pops up in the middle of an

interview

and the mobile workers have to login again and start afresh. It’s
quite

annoying and time wasting. Has anyone encountered this error
"Unfortunately, CommCare ODK has stopped" When I try to report a

problem

from the error pop-up, I am redirected to reporting a bug to Google
instead.

Need some help.

Thanks,
James


You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
To unsubscribe from this topic, visit

https://groups.google.com/d/topic/commcare-users/w-ZFrRkphbs/unsubscribe.

To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to a topic in the
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Does the crash happen at a specific question in your form ?
Have you tried a on a different device (your own smartphone for example) ?

··· On Tuesday, June 23, 2015 09:06:05 AM James Tinkamanyire wrote: > We are using Nexus 7, Android Version 5.1.1. This error actually happened > to all the 5 tablets we were using during our training, at the same time. > Weird! > > On Tue, Jun 23, 2015 at 12:03 PM Charles Flèche wrote: > > A rogue Google settings seems unlikely. What device are you running > > CommCareODK on ? What Android version ? Can you consistently recreate the > > issue ? It could be an error in your form that is only triggered at > > run-time > > (like a bad string concatenation or something like that). > > > > On Tuesday, June 23, 2015 11:53:14 AM James Tinkamanyire wrote: > > > Hey Charles, > > > > > > We are running CommCare ODK version 2.21.0 and CC version 2.21. The > > > error > > > still appears. Should it be something in Google settings? Because the > > > > when > > > > > I try to report an error from the pop up, I am redirecting to Google's > > > Report a bug form > > > > > > Thanks, > > > James > > > > > > On 23 June 2015 at 11:48, Charles Flèche wrote: > > > > Dear James, > > > > > > > > First thing to check is if you are running the latest version of > > > > CommCare. > > > > > > You > > > > can check it at the bottom of CommCareODK's home screen. > > > > > > > > If your version is not 2.21.0 I suggest you update and retry. Does the > > > > crash > > > > still occur ? > > > > > > > > Regards, > > > > > > > > Charles > > > > > > > > On Monday, June 22, 2015 11:01:52 PM James Tinkamanyire wrote: > > > > > Hi CommCare Users, > > > > > > > > > > We have this error that periodically pops up in the middle of an > > > > > > > > interview > > > > > > > > > and the mobile workers have to login again and start afresh. It's > > > > quite > > > > > > > annoying and time wasting. Has anyone encountered this error > > > > > *"Unfortunately, CommCare ODK has stopped"* When I try to report a > > > > > > > > problem > > > > > > > > > from the error pop-up, I am redirected to reporting a bug to Google > > > > > instead. > > > > > > > > > > Need some help. > > > > > > > > > > Thanks, > > > > > James > > > > > > > > -- > > > > You received this message because you are subscribed to a topic in the > > > > Google Groups "commcare-users" group. > > > > To unsubscribe from this topic, visit > > > > https://groups.google.com/d/topic/commcare-users/w-ZFrRkphbs/unsubscribe. > > > > > > To unsubscribe from this group and all its topics, send an email to > > > > commcare-users+unsubscribe@googlegroups.com. > > > > For more options, visit https://groups.google.com/d/optout. > > > > -- > > You received this message because you are subscribed to a topic in the > > Google Groups "commcare-users" group. > > To unsubscribe from this topic, visit > > https://groups.google.com/d/topic/commcare-users/w-ZFrRkphbs/unsubscribe. > > To unsubscribe from this group and all its topics, send an email to > > commcare-users+unsubscribe@googlegroups.com. > > For more options, visit https://groups.google.com/d/optout.

It’s not really consistently happening at a specific question or form. It
occurs randomly and at different times.

··· On 23 June 2015 at 12:17, Charles Flèche wrote:

Does the crash happen at a specific question in your form ?
Have you tried a on a different device (your own smartphone for example) ?

On Tuesday, June 23, 2015 09:06:05 AM James Tinkamanyire wrote:

We are using Nexus 7, Android Version 5.1.1. This error actually happened
to all the 5 tablets we were using during our training, at the same time.
Weird!

On Tue, Jun 23, 2015 at 12:03 PM Charles Flèche < mhealth-myanmar@tsfi.org> wrote:

A rogue Google settings seems unlikely. What device are you running
CommCareODK on ? What Android version ? Can you consistently recreate
the

issue ? It could be an error in your form that is only triggered at
run-time
(like a bad string concatenation or something like that).

On Tuesday, June 23, 2015 11:53:14 AM James Tinkamanyire wrote:

Hey Charles,

We are running CommCare ODK version 2.21.0 and CC version 2.21. The
error
still appears. Should it be something in Google settings? Because the

when

I try to report an error from the pop up, I am redirecting to
Google’s

Report a bug form

Thanks,
James

On 23 June 2015 at 11:48, Charles Flèche mhealth-myanmar@tsfi.org wrote:

Dear James,

First thing to check is if you are running the latest version of

CommCare.

You
can check it at the bottom of CommCareODK’s home screen.

If your version is not 2.21.0 I suggest you update and retry. Does
the

crash
still occur ?

Regards,

Charles

On Monday, June 22, 2015 11:01:52 PM James Tinkamanyire wrote:

Hi CommCare Users,

We have this error that periodically pops up in the middle of an

interview

and the mobile workers have to login again and start afresh. It’s

quite

annoying and time wasting. Has anyone encountered this error
"Unfortunately, CommCare ODK has stopped" When I try to report
a

problem

from the error pop-up, I am redirected to reporting a bug to
Google

instead.

Need some help.

Thanks,
James


You received this message because you are subscribed to a topic in
the

Google Groups “commcare-users” group.
To unsubscribe from this topic, visit

https://groups.google.com/d/topic/commcare-users/w-ZFrRkphbs/unsubscribe.

To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to a topic in the
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*James Tinkamanyire *| Data Manager

Measuring Early Treatment Adherence - META ProjectGlobal Health
Collaborative - MUST - Uganda

P.O. Box 1397, Mbarara.

BSc Computer EngineeringMBARARA UNIVERSITY OF SCIENCE & TECHNOLOGYP.O. Box
1410, Mbarara, Uganda.

Mobile Tel: +256 (0)702 864 964
Work Tel: +256 776 864 965
Skype: jimmyjaymes1
Alt email: jtinkamanyire samira@mgh.harvard.edu@mustresearch.org
http://www.mghcgh.org/
Website: www.ghc.org http://www.mghcgh.org/

OK, so your application seems not to be the issue here. Now we need to tie
down the problem to either CommCareODK itself or the device you are using. In
order to do that you should try your app on a different device and see it
still crashes.

··· On Tuesday, June 23, 2015 12:21:37 PM James Tinkamanyire wrote: > It's not really consistently happening at a specific question or form. It > occurs randomly and at different times. > > On 23 June 2015 at 12:17, Charles Flèche wrote: > > Does the crash happen at a specific question in your form ? > > Have you tried a on a different device (your own smartphone for example) ? > > > > On Tuesday, June 23, 2015 09:06:05 AM James Tinkamanyire wrote: > > > We are using Nexus 7, Android Version 5.1.1. This error actually > > > happened > > > to all the 5 tablets we were using during our training, at the same > > > time. > > > Weird! > > > > > > On Tue, Jun 23, 2015 at 12:03 PM Charles Flèche < mhealth-myanmar@tsfi.org> wrote: > > > > A rogue Google settings seems unlikely. What device are you running > > > > CommCareODK on ? What Android version ? Can you consistently recreate > > > > the > > > > > > issue ? It could be an error in your form that is only triggered at > > > > run-time > > > > (like a bad string concatenation or something like that). > > > > > > > > On Tuesday, June 23, 2015 11:53:14 AM James Tinkamanyire wrote: > > > > > Hey Charles, > > > > > > > > > > We are running CommCare ODK version 2.21.0 and CC version 2.21. The > > > > > error > > > > > still appears. Should it be something in Google settings? Because > > > > > the > > > > > > > > when > > > > > > > > > I try to report an error from the pop up, I am redirecting to > > > > Google's > > > > > > > Report a bug form > > > > > > > > > > Thanks, > > > > > James > > > > > > > > > > On 23 June 2015 at 11:48, Charles Flèche wrote: > > > > > > Dear James, > > > > > > > > > > > > First thing to check is if you are running the latest version of > > > > > > > > CommCare. > > > > > > > > > > You > > > > > > can check it at the bottom of CommCareODK's home screen. > > > > > > > > > > > > If your version is not 2.21.0 I suggest you update and retry. Does > > > > the > > > > > > > > crash > > > > > > still occur ? > > > > > > > > > > > > Regards, > > > > > > > > > > > > Charles > > > > > > > > > > > > On Monday, June 22, 2015 11:01:52 PM James Tinkamanyire wrote: > > > > > > > Hi CommCare Users, > > > > > > > > > > > > > > We have this error that periodically pops up in the middle of an > > > > > > > > > > > > interview > > > > > > > > > > > > > and the mobile workers have to login again and start afresh. > > > > > > > It's > > > > > > > > quite > > > > > > > > > > > annoying and time wasting. Has anyone encountered this error > > > > > > > *"Unfortunately, CommCare ODK has stopped"* When I try to report > > > > a > > > > > > > > problem > > > > > > > > > > > > > from the error pop-up, I am redirected to reporting a bug to > > > > Google > > > > > > > > > instead. > > > > > > > > > > > > > > Need some help. > > > > > > > > > > > > > > Thanks, > > > > > > > James > > > > > > > > > > > > -- > > > > > > You received this message because you are subscribed to a topic in > > > > the > > > > > > > > Google Groups "commcare-users" group. > > > > > > To unsubscribe from this topic, visit > > > > https://groups.google.com/d/topic/commcare-users/w-ZFrRkphbs/unsubscribe. > > > > > > > > To unsubscribe from this group and all its topics, send an email > > > > > > to > > > > > > commcare-users+unsubscribe@googlegroups.com. > > > > > > For more options, visit https://groups.google.com/d/optout. > > > > > > > > -- > > > > You received this message because you are subscribed to a topic in the > > > > Google Groups "commcare-users" group. > > > > To unsubscribe from this topic, visit > > > > https://groups.google.com/d/topic/commcare-users/w-ZFrRkphbs/unsubscribe. > > > > > > To unsubscribe from this group and all its topics, send an email to > > > > commcare-users+unsubscribe@googlegroups.com. > > > > For more options, visit https://groups.google.com/d/optout. > > > > -- > > You received this message because you are subscribed to a topic in the > > Google Groups "commcare-users" group. > > To unsubscribe from this topic, visit > > https://groups.google.com/d/topic/commcare-users/w-ZFrRkphbs/unsubscribe. > > To unsubscribe from this group and all its topics, send an email to > > commcare-users+unsubscribe@googlegroups.com. > > For more options, visit https://groups.google.com/d/optout.

OK, great. I just checked my Application settings on HQ and I see that the
CC version is set to 2.20. we are running version 2.21.0 on the tablets. So
may be I need to change this to v2.21.0 on HQ?

··· On Tue, Jun 23, 2015 at 12:27 PM Charles Flèche wrote:

OK, so your application seems not to be the issue here. Now we need to tie
down the problem to either CommCareODK itself or the device you are using.
In
order to do that you should try your app on a different device and see it
still crashes.

On Tuesday, June 23, 2015 12:21:37 PM James Tinkamanyire wrote:

It’s not really consistently happening at a specific question or form. It
occurs randomly and at different times.

On 23 June 2015 at 12:17, Charles Flèche mhealth-myanmar@tsfi.org wrote:

Does the crash happen at a specific question in your form ?
Have you tried a on a different device (your own smartphone for
example) ?

On Tuesday, June 23, 2015 09:06:05 AM James Tinkamanyire wrote:

We are using Nexus 7, Android Version 5.1.1. This error actually
happened
to all the 5 tablets we were using during our training, at the same
time.
Weird!

On Tue, Jun 23, 2015 at 12:03 PM Charles Flèche < mhealth-myanmar@tsfi.org> wrote:

A rogue Google settings seems unlikely. What device are you running
CommCareODK on ? What Android version ? Can you consistently
recreate

the

issue ? It could be an error in your form that is only triggered at
run-time
(like a bad string concatenation or something like that).

On Tuesday, June 23, 2015 11:53:14 AM James Tinkamanyire wrote:

Hey Charles,

We are running CommCare ODK version 2.21.0 and CC version 2.21.
The

error
still appears. Should it be something in Google settings? Because
the

when

I try to report an error from the pop up, I am redirecting to

Google’s

Report a bug form

Thanks,
James

On 23 June 2015 at 11:48, Charles Flèche < mhealth-myanmar@tsfi.org> wrote:

Dear James,

First thing to check is if you are running the latest version
of

CommCare.

You
can check it at the bottom of CommCareODK’s home screen.

If your version is not 2.21.0 I suggest you update and retry.
Does

the

crash
still occur ?

Regards,

Charles

On Monday, June 22, 2015 11:01:52 PM James Tinkamanyire wrote:

Hi CommCare Users,

We have this error that periodically pops up in the middle
of an

interview

and the mobile workers have to login again and start afresh.
It’s

quite

annoying and time wasting. Has anyone encountered this error
"Unfortunately, CommCare ODK has stopped" When I try to
report

a

problem

from the error pop-up, I am redirected to reporting a bug to

Google

instead.

Need some help.

Thanks,
James


You received this message because you are subscribed to a
topic in

the

Google Groups “commcare-users” group.
To unsubscribe from this topic, visit

https://groups.google.com/d/topic/commcare-users/w-ZFrRkphbs/unsubscribe.

To unsubscribe from this group and all its topics, send an
email

to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


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It worths a try for sure: if the crash vanishes after this change you just
found a bug in CommCare that the dev team would be happy to hear about.

If the crash still persists, let’s try on another device.

··· On Tuesday, June 23, 2015 09:30:51 AM James Tinkamanyire wrote: > OK, great. I just checked my Application settings on HQ and I see that the > CC version is set to 2.20. we are running version 2.21.0 on the tablets. So > may be I need to change this to v2.21.0 on HQ? > > On Tue, Jun 23, 2015 at 12:27 PM Charles Flèche wrote: > > OK, so your application seems not to be the issue here. Now we need to tie > > down the problem to either CommCareODK itself or the device you are using. > > In > > order to do that you should try your app on a different device and see it > > still crashes. > > > > On Tuesday, June 23, 2015 12:21:37 PM James Tinkamanyire wrote: > > > It's not really consistently happening at a specific question or form. > > > It > > > occurs randomly and at different times. > > > > > > On 23 June 2015 at 12:17, Charles Flèche wrote: > > > > Does the crash happen at a specific question in your form ? > > > > Have you tried a on a different device (your own smartphone for > > > > example) ? > > > > > > On Tuesday, June 23, 2015 09:06:05 AM James Tinkamanyire wrote: > > > > > We are using Nexus 7, Android Version 5.1.1. This error actually > > > > > happened > > > > > to all the 5 tablets we were using during our training, at the same > > > > > time. > > > > > Weird! > > > > > > > > > > On Tue, Jun 23, 2015 at 12:03 PM Charles Flèche < mhealth-myanmar@tsfi.org> wrote: > > > > > > A rogue Google settings seems unlikely. What device are you > > > > > > running > > > > > > CommCareODK on ? What Android version ? Can you consistently > > > > recreate > > > > > > the > > > > > > > > > > issue ? It could be an error in your form that is only triggered > > > > > > at > > > > > > run-time > > > > > > (like a bad string concatenation or something like that). > > > > > > > > > > > > On Tuesday, June 23, 2015 11:53:14 AM James Tinkamanyire wrote: > > > > > > > Hey Charles, > > > > > > > > > > > > > > We are running CommCare ODK version 2.21.0 and CC version 2.21. > > > > The > > > > > > > > > error > > > > > > > still appears. Should it be something in Google settings? > > > > > > > Because > > > > > > > the > > > > > > > > > > > > when > > > > > > > > > > > > > I try to report an error from the pop up, I am redirecting to > > > > > > > > Google's > > > > > > > > > > > Report a bug form > > > > > > > > > > > > > > Thanks, > > > > > > > James > > > > > > > > > > > > > > On 23 June 2015 at 11:48, Charles Flèche < mhealth-myanmar@tsfi.org> wrote: > > > > > > > > Dear James, > > > > > > > > > > > > > > > > First thing to check is if you are running the latest version > > > > of > > > > > > > > CommCare. > > > > > > > > > > > > > > You > > > > > > > > can check it at the bottom of CommCareODK's home screen. > > > > > > > > > > > > > > > > If your version is not 2.21.0 I suggest you update and retry. > > > > Does > > > > > > the > > > > > > > > > > > > crash > > > > > > > > still occur ? > > > > > > > > > > > > > > > > Regards, > > > > > > > > > > > > > > > > Charles > > > > > > > > > > > > > > > > On Monday, June 22, 2015 11:01:52 PM James Tinkamanyire wrote: > > > > > > > > > Hi CommCare Users, > > > > > > > > > > > > > > > > > > We have this error that periodically pops up in the middle > > > > of an > > > > > > > > > > interview > > > > > > > > > > > > > > > > > and the mobile workers have to login again and start afresh. > > > > > > > > > It's > > > > > > > > > > > > quite > > > > > > > > > > > > > > > annoying and time wasting. Has anyone encountered this error > > > > > > > > > *"Unfortunately, CommCare ODK has stopped"* When I try to > > > > report > > > > > > a > > > > > > > > > > > > problem > > > > > > > > > > > > > > > > > from the error pop-up, I am redirected to reporting a bug to > > > > > > > > Google > > > > > > > > > > > > > instead. > > > > > > > > > > > > > > > > > > Need some help. > > > > > > > > > > > > > > > > > > Thanks, > > > > > > > > > James > > > > > > > > > > > > > > > > -- > > > > > > > > You received this message because you are subscribed to a > > > > topic in > > > > > > the > > > > > > > > > > > > Google Groups "commcare-users" group. > > > > > > > > To unsubscribe from this topic, visit > > > > https://groups.google.com/d/topic/commcare-users/w-ZFrRkphbs/unsubscribe. > > > > > > > > > > To unsubscribe from this group and all its topics, send an > > > > email > > > > > > > > > > to > > > > > > > > commcare-users+unsubscribe@googlegroups.com. > > > > > > > > For more options, visit https://groups.google.com/d/optout. > > > > > > > > > > > > -- > > > > > > You received this message because you are subscribed to a topic in > > > > the > > > > > > > > Google Groups "commcare-users" group. > > > > > > To unsubscribe from this topic, visit > > > > https://groups.google.com/d/topic/commcare-users/w-ZFrRkphbs/unsubscribe. > > > > > > > > To unsubscribe from this group and all its topics, send an email > > > > > > to > > > > > > commcare-users+unsubscribe@googlegroups.com. > > > > > > For more options, visit https://groups.google.com/d/optout. > > > > > > > > -- > > > > You received this message because you are subscribed to a topic in the > > > > Google Groups "commcare-users" group. > > > > To unsubscribe from this topic, visit > > > > https://groups.google.com/d/topic/commcare-users/w-ZFrRkphbs/unsubscribe. > > > > > > To unsubscribe from this group and all its topics, send an email to > > > > commcare-users+unsubscribe@googlegroups.com. > > > > For more options, visit https://groups.google.com/d/optout. > > > > -- > > You received this message because you are subscribed to a topic in the > > Google Groups "commcare-users" group. > > To unsubscribe from this topic, visit > > https://groups.google.com/d/topic/commcare-users/w-ZFrRkphbs/unsubscribe. > > To unsubscribe from this group and all its topics, send an email to > > commcare-users+unsubscribe@googlegroups.com. > > For more options, visit https://groups.google.com/d/optout.

Cool. Thanks, Charles! Will get you feedback after a while.

··· On Tue, Jun 23, 2015 at 12:42 PM Charles Flèche wrote:

It worths a try for sure: if the crash vanishes after this change you just
found a bug in CommCare that the dev team would be happy to hear about.

If the crash still persists, let’s try on another device.

On Tuesday, June 23, 2015 09:30:51 AM James Tinkamanyire wrote:

OK, great. I just checked my Application settings on HQ and I see that
the
CC version is set to 2.20. we are running version 2.21.0 on the tablets.
So
may be I need to change this to v2.21.0 on HQ?

On Tue, Jun 23, 2015 at 12:27 PM Charles Flèche < mhealth-myanmar@tsfi.org> wrote:

OK, so your application seems not to be the issue here. Now we need to
tie

down the problem to either CommCareODK itself or the device you are
using.

In
order to do that you should try your app on a different device and see
it

still crashes.

On Tuesday, June 23, 2015 12:21:37 PM James Tinkamanyire wrote:

It’s not really consistently happening at a specific question or
form.

It
occurs randomly and at different times.

On 23 June 2015 at 12:17, Charles Flèche mhealth-myanmar@tsfi.org wrote:

Does the crash happen at a specific question in your form ?
Have you tried a on a different device (your own smartphone for

example) ?

On Tuesday, June 23, 2015 09:06:05 AM James Tinkamanyire wrote:

We are using Nexus 7, Android Version 5.1.1. This error actually
happened
to all the 5 tablets we were using during our training, at the
same

time.
Weird!

On Tue, Jun 23, 2015 at 12:03 PM Charles Flèche < mhealth-myanmar@tsfi.org> wrote:

A rogue Google settings seems unlikely. What device are you
running
CommCareODK on ? What Android version ? Can you consistently

recreate

the

issue ? It could be an error in your form that is only
triggered

at
run-time
(like a bad string concatenation or something like that).

On Tuesday, June 23, 2015 11:53:14 AM James Tinkamanyire wrote:

Hey Charles,

We are running CommCare ODK version 2.21.0 and CC version
2.21.

The

error
still appears. Should it be something in Google settings?
Because
the

when

I try to report an error from the pop up, I am redirecting to

Google’s

Report a bug form

Thanks,
James

On 23 June 2015 at 11:48, Charles Flèche < mhealth-myanmar@tsfi.org> wrote:

Dear James,

First thing to check is if you are running the latest
version

of

CommCare.

You
can check it at the bottom of CommCareODK’s home screen.

If your version is not 2.21.0 I suggest you update and
retry.

Does

the

crash
still occur ?

Regards,

Charles

On Monday, June 22, 2015 11:01:52 PM James Tinkamanyire wrote:

Hi CommCare Users,

We have this error that periodically pops up in the
middle

of an

interview

and the mobile workers have to login again and start
afresh.

It’s

quite

annoying and time wasting. Has anyone encountered this
error

“Unfortunately, CommCare ODK has stopped” When I try to

report

a

problem

from the error pop-up, I am redirected to reporting a
bug to

Google

instead.

Need some help.

Thanks,
James


You received this message because you are subscribed to a

topic in

the

Google Groups “commcare-users” group.
To unsubscribe from this topic, visit

https://groups.google.com/d/topic/commcare-users/w-ZFrRkphbs/unsubscribe.

To unsubscribe from this group and all its topics, send an

email

to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout
.


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Oh, one more question – do I need to make a New Version after changing
this setting?

··· On Tue, Jun 23, 2015 at 12:42 PM Charles Flèche wrote:

It worths a try for sure: if the crash vanishes after this change you just
found a bug in CommCare that the dev team would be happy to hear about.

If the crash still persists, let’s try on another device.

On Tuesday, June 23, 2015 09:30:51 AM James Tinkamanyire wrote:

OK, great. I just checked my Application settings on HQ and I see that
the
CC version is set to 2.20. we are running version 2.21.0 on the tablets.
So
may be I need to change this to v2.21.0 on HQ?

On Tue, Jun 23, 2015 at 12:27 PM Charles Flèche < mhealth-myanmar@tsfi.org> wrote:

OK, so your application seems not to be the issue here. Now we need to
tie

down the problem to either CommCareODK itself or the device you are
using.

In
order to do that you should try your app on a different device and see
it

still crashes.

On Tuesday, June 23, 2015 12:21:37 PM James Tinkamanyire wrote:

It’s not really consistently happening at a specific question or
form.

It
occurs randomly and at different times.

On 23 June 2015 at 12:17, Charles Flèche mhealth-myanmar@tsfi.org wrote:

Does the crash happen at a specific question in your form ?
Have you tried a on a different device (your own smartphone for

example) ?

On Tuesday, June 23, 2015 09:06:05 AM James Tinkamanyire wrote:

We are using Nexus 7, Android Version 5.1.1. This error actually
happened
to all the 5 tablets we were using during our training, at the
same

time.
Weird!

On Tue, Jun 23, 2015 at 12:03 PM Charles Flèche < mhealth-myanmar@tsfi.org> wrote:

A rogue Google settings seems unlikely. What device are you
running
CommCareODK on ? What Android version ? Can you consistently

recreate

the

issue ? It could be an error in your form that is only
triggered

at
run-time
(like a bad string concatenation or something like that).

On Tuesday, June 23, 2015 11:53:14 AM James Tinkamanyire wrote:

Hey Charles,

We are running CommCare ODK version 2.21.0 and CC version
2.21.

The

error
still appears. Should it be something in Google settings?
Because
the

when

I try to report an error from the pop up, I am redirecting to

Google’s

Report a bug form

Thanks,
James

On 23 June 2015 at 11:48, Charles Flèche < mhealth-myanmar@tsfi.org> wrote:

Dear James,

First thing to check is if you are running the latest
version

of

CommCare.

You
can check it at the bottom of CommCareODK’s home screen.

If your version is not 2.21.0 I suggest you update and
retry.

Does

the

crash
still occur ?

Regards,

Charles

On Monday, June 22, 2015 11:01:52 PM James Tinkamanyire wrote:

Hi CommCare Users,

We have this error that periodically pops up in the
middle

of an

interview

and the mobile workers have to login again and start
afresh.

It’s

quite

annoying and time wasting. Has anyone encountered this
error

“Unfortunately, CommCare ODK has stopped” When I try to

report

a

problem

from the error pop-up, I am redirected to reporting a
bug to

Google

instead.

Need some help.

Thanks,
James


You received this message because you are subscribed to a

topic in

the

Google Groups “commcare-users” group.
To unsubscribe from this topic, visit

https://groups.google.com/d/topic/commcare-users/w-ZFrRkphbs/unsubscribe.

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email

to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout
.


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I don’t think so, but I’m not 100% sure about this one. It probably won’t hurt
to make a new version though.

··· On Tuesday, June 23, 2015 09:53:17 AM James Tinkamanyire wrote: > Oh, one more question -- do I need to make a New Version after changing > this setting? > > On Tue, Jun 23, 2015 at 12:42 PM Charles Flèche wrote: > > It worths a try for sure: if the crash vanishes after this change you just > > found a bug in CommCare that the dev team would be happy to hear about. > > > > If the crash still persists, let's try on another device. > > > > On Tuesday, June 23, 2015 09:30:51 AM James Tinkamanyire wrote: > > > OK, great. I just checked my Application settings on HQ and I see that > > > > the > > > > > CC version is set to 2.20. we are running version 2.21.0 on the tablets. > > > > So > > > > > may be I need to change this to v2.21.0 on HQ? > > > > > > On Tue, Jun 23, 2015 at 12:27 PM Charles Flèche < mhealth-myanmar@tsfi.org> wrote: > > > > OK, so your application seems not to be the issue here. Now we need to > > > > tie > > > > > > down the problem to either CommCareODK itself or the device you are > > > > using. > > > > > > In > > > > order to do that you should try your app on a different device and see > > > > it > > > > > > still crashes. > > > > > > > > On Tuesday, June 23, 2015 12:21:37 PM James Tinkamanyire wrote: > > > > > It's not really consistently happening at a specific question or > > > > form. > > > > > > > It > > > > > occurs randomly and at different times. > > > > > > > > > > On 23 June 2015 at 12:17, Charles Flèche wrote: > > > > > > Does the crash happen at a specific question in your form ? > > > > > > Have you tried a on a different device (your own smartphone for > > > > > > > > example) ? > > > > > > > > > > On Tuesday, June 23, 2015 09:06:05 AM James Tinkamanyire wrote: > > > > > > > We are using Nexus 7, Android Version 5.1.1. This error actually > > > > > > > happened > > > > > > > to all the 5 tablets we were using during our training, at the > > > > same > > > > > > > > > time. > > > > > > > Weird! > > > > > > > > > > > > > > On Tue, Jun 23, 2015 at 12:03 PM Charles Flèche < mhealth-myanmar@tsfi.org> wrote: > > > > > > > > A rogue Google settings seems unlikely. What device are you > > > > > > > > running > > > > > > > > CommCareODK on ? What Android version ? Can you consistently > > > > > > > > recreate > > > > > > > > > > the > > > > > > > > > > > > > > issue ? It could be an error in your form that is only > > > > triggered > > > > > > > > > > at > > > > > > > > run-time > > > > > > > > (like a bad string concatenation or something like that). > > > > > > > > > > > > > > > > On Tuesday, June 23, 2015 11:53:14 AM James Tinkamanyire wrote: > > > > > > > > > Hey Charles, > > > > > > > > > > > > > > > > > > We are running CommCare ODK version 2.21.0 and CC version > > > > 2.21. > > > > > > The > > > > > > > > > > > > > error > > > > > > > > > still appears. Should it be something in Google settings? > > > > > > > > > Because > > > > > > > > > the > > > > > > > > > > > > > > > > when > > > > > > > > > > > > > > > > > I try to report an error from the pop up, I am redirecting > > > > > > > > > to > > > > > > > > > > > > Google's > > > > > > > > > > > > > > > Report a bug form > > > > > > > > > > > > > > > > > > Thanks, > > > > > > > > > James > > > > > > > > > > > > > > > > > > On 23 June 2015 at 11:48, Charles Flèche < mhealth-myanmar@tsfi.org> wrote: > > > > > > > > > > Dear James, > > > > > > > > > > > > > > > > > > > > First thing to check is if you are running the latest > > > > version > > > > > > of > > > > > > > > > > > > CommCare. > > > > > > > > > > > > > > > > > > You > > > > > > > > > > can check it at the bottom of CommCareODK's home screen. > > > > > > > > > > > > > > > > > > > > If your version is not 2.21.0 I suggest you update and > > > > retry. > > > > > > Does > > > > > > > > > > the > > > > > > > > > > > > > > > > crash > > > > > > > > > > still occur ? > > > > > > > > > > > > > > > > > > > > Regards, > > > > > > > > > > > > > > > > > > > > Charles > > > > > > > > > > > > > > > > > > > > On Monday, June 22, 2015 11:01:52 PM James Tinkamanyire wrote: > > > > > > > > > > > Hi CommCare Users, > > > > > > > > > > > > > > > > > > > > > > We have this error that periodically pops up in the > > > > middle > > > > > > of an > > > > > > > > > > > > > > interview > > > > > > > > > > > > > > > > > > > > > and the mobile workers have to login again and start > > > > afresh. > > > > > > > > > > > > > It's > > > > > > > > > > > > > > > > quite > > > > > > > > > > > > > > > > > > > annoying and time wasting. Has anyone encountered this > > > > error > > > > > > > > > > > > > *"Unfortunately, CommCare ODK has stopped"* When I try > > > > > > > > > > > to > > > > > > > > report > > > > > > > > > > a > > > > > > > > > > > > > > > > problem > > > > > > > > > > > > > > > > > > > > > from the error pop-up, I am redirected to reporting a > > > > bug to > > > > > > > > Google > > > > > > > > > > > > > > > > > instead. > > > > > > > > > > > > > > > > > > > > > > Need some help. > > > > > > > > > > > > > > > > > > > > > > Thanks, > > > > > > > > > > > James > > > > > > > > > > > > > > > > > > > > -- > > > > > > > > > > You received this message because you are subscribed to a > > > > > > > > topic in > > > > > > > > > > the > > > > > > > > > > > > > > > > Google Groups "commcare-users" group. > > > > > > > > > > To unsubscribe from this topic, visit > > > > https://groups.google.com/d/topic/commcare-users/w-ZFrRkphbs/unsubscribe. > > > > > > > > > > > > To unsubscribe from this group and all its topics, send an > > > > > > > > email > > > > > > > > > > > > > > to > > > > > > > > > > commcare-users+unsubscribe@googlegroups.com. > > > > > > > > > > For more options, visit https://groups.google.com/d/optout > > > > . > > > > > > > > > > -- > > > > > > > > You received this message because you are subscribed to a > > > > topic in > > > > > > the > > > > > > > > > > > > Google Groups "commcare-users" group. > > > > > > > > To unsubscribe from this topic, visit > > > > https://groups.google.com/d/topic/commcare-users/w-ZFrRkphbs/unsubscribe. > > > > > > > > > > To unsubscribe from this group and all its topics, send an > > > > email > > > > > > > > > > to > > > > > > > > commcare-users+unsubscribe@googlegroups.com. > > > > > > > > For more options, visit https://groups.google.com/d/optout. > > > > > > > > > > > > -- > > > > > > You received this message because you are subscribed to a topic in > > > > the > > > > > > > > Google Groups "commcare-users" group. > > > > > > To unsubscribe from this topic, visit > > > > https://groups.google.com/d/topic/commcare-users/w-ZFrRkphbs/unsubscribe. > > > > > > > > To unsubscribe from this group and all its topics, send an email > > > > > > to > > > > > > commcare-users+unsubscribe@googlegroups.com. > > > > > > For more options, visit https://groups.google.com/d/optout. > > > > > > > > -- > > > > You received this message because you are subscribed to a topic in the > > > > Google Groups "commcare-users" group. > > > > To unsubscribe from this topic, visit > > > > https://groups.google.com/d/topic/commcare-users/w-ZFrRkphbs/unsubscribe. > > > > > > To unsubscribe from this group and all its topics, send an email to > > > > commcare-users+unsubscribe@googlegroups.com. > > > > For more options, visit https://groups.google.com/d/optout. > > > > -- > > You received this message because you are subscribed to a topic in the > > Google Groups "commcare-users" group. > > To unsubscribe from this topic, visit > > https://groups.google.com/d/topic/commcare-users/w-ZFrRkphbs/unsubscribe. > > To unsubscribe from this group and all its topics, send an email to > > commcare-users+unsubscribe@googlegroups.com. > > For more options, visit https://groups.google.com/d/optout.

James,

As Charles suggests, its always helpful to be using the most recent version
of CommCare as we often resolve crashes in new builds. However, 2.21 is the
most recent currently released version on the Play Store and so is the most
recent version available - the version setting on CommCareHQ is more aptly
described as “the minimum version to require to run this CommCare
application” so changing this won’t cause you to update version on its own.

If you continue to see the crash, please click the "Report and Issue"
button that Android prompts you with, then enter something useful like your
name in the dialog box. Then, please report a bug to us directly
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports?src=search
and
indicate that you’ve submitted a crash report via Android and we can take a
look. Its also very helpful if you can provide steps that consistently
replicate the bug.

Thanks,
Will

··· On Tue, Jun 23, 2015 at 6:16 AM, Charles Flèche wrote:

I don’t think so, but I’m not 100% sure about this one. It probably won’t
hurt
to make a new version though.

On Tuesday, June 23, 2015 09:53:17 AM James Tinkamanyire wrote:

Oh, one more question – do I need to make a New Version after changing
this setting?

On Tue, Jun 23, 2015 at 12:42 PM Charles Flèche < mhealth-myanmar@tsfi.org> wrote:

It worths a try for sure: if the crash vanishes after this change you
just

found a bug in CommCare that the dev team would be happy to hear about.

If the crash still persists, let’s try on another device.

On Tuesday, June 23, 2015 09:30:51 AM James Tinkamanyire wrote:

OK, great. I just checked my Application settings on HQ and I see
that

the

CC version is set to 2.20. we are running version 2.21.0 on the
tablets.

So

may be I need to change this to v2.21.0 on HQ?

On Tue, Jun 23, 2015 at 12:27 PM Charles Flèche < mhealth-myanmar@tsfi.org> wrote:

OK, so your application seems not to be the issue here. Now we
need to

tie

down the problem to either CommCareODK itself or the device you are

using.

In
order to do that you should try your app on a different device and
see

it

still crashes.

On Tuesday, June 23, 2015 12:21:37 PM James Tinkamanyire wrote:

It’s not really consistently happening at a specific question or

form.

It
occurs randomly and at different times.

On 23 June 2015 at 12:17, Charles Flèche < mhealth-myanmar@tsfi.org> wrote:

Does the crash happen at a specific question in your form ?
Have you tried a on a different device (your own smartphone for

example) ?

On Tuesday, June 23, 2015 09:06:05 AM James Tinkamanyire wrote:

We are using Nexus 7, Android Version 5.1.1. This error
actually

happened
to all the 5 tablets we were using during our training, at
the

same

time.
Weird!

On Tue, Jun 23, 2015 at 12:03 PM Charles Flèche < mhealth-myanmar@tsfi.org> wrote:

A rogue Google settings seems unlikely. What device are you
running
CommCareODK on ? What Android version ? Can you
consistently

recreate

the

issue ? It could be an error in your form that is only

triggered

at
run-time
(like a bad string concatenation or something like that).

On Tuesday, June 23, 2015 11:53:14 AM James Tinkamanyire wrote:

Hey Charles,

We are running CommCare ODK version 2.21.0 and CC version

2.21.

The

error
still appears. Should it be something in Google settings?
Because
the

when

I try to report an error from the pop up, I am
redirecting

to

Google’s

Report a bug form

Thanks,
James

On 23 June 2015 at 11:48, Charles Flèche < mhealth-myanmar@tsfi.org> wrote:

Dear James,

First thing to check is if you are running the latest

version

of

CommCare.

You
can check it at the bottom of CommCareODK’s home
screen.

If your version is not 2.21.0 I suggest you update and

retry.

Does

the

crash
still occur ?

Regards,

Charles

On Monday, June 22, 2015 11:01:52 PM James Tinkamanyire wrote:

Hi CommCare Users,

We have this error that periodically pops up in the

middle

of an

interview

and the mobile workers have to login again and start

afresh.

It’s

quite

annoying and time wasting. Has anyone encountered
this

error

“Unfortunately, CommCare ODK has stopped” When I
try

to

report

a

problem

from the error pop-up, I am redirected to reporting a

bug to

Google

instead.

Need some help.

Thanks,
James


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