CommCare instance formplayer issue

Hello Everyone,
We have an on-premises commcare instance that was already working, but we changed the public IP and restarted our servers, then we encountered an issue on formplayer that we can't seem to resolve
can you help us please

Hi Mirado

Have you tried using curl or wget from the command-line to make sure that your formplayer machine can still access the CommCare host?

Perhaps there is a firewall rule or something else that is preventing connections to the new IP?

Hello Simon,
Indeed, it's OK now, I had to put a nat hairpin on the router
Thank you so much

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