fatal: [172.17.73.381: UNREACHABLE! = {"changed": false, "msg": "Failed to connect to the host via ssh: ssh: connect to host 172.17.73.38 port
22: No route to
PLAY RECAP
Do you know what could cause it? Its single server installation and it should have access to itself right?
Even in case of a single server, CommCare Cloud would still follow it's standard approach to SSH into the machine that needs HQ installed from the control machine.
It looks like currently port 22 is not opened on the machine.
Can you check for that once?
Make sure you are able to ssh to the machine with the user you are logged in as to run the commcare-cloud command, before trying the monolith install command again.
Thanks @mkangia. Seems like it was an SSH issue. I have made it pass this point and also some other errors regarding ansible user.
However, I have a new error now which I think is part of CommCare config. Duting installation of CommCare HQ this is the error which I receive now.
install 'couchdb=2.3.1~jammy' failed: E: Version '2.3.1~jammy' for couchdb was not found\n', "rc":100, ...... means that the package is missing, has been obsoleted, or is available from another source.
I believe its pointing somewhere in its configs to this version of couchdb which is not available, or maybe I have to include some other source of installation?
Alright, I've figured out the previous error seems like by adding the couchd_version=3.2.1 in public.yml file.
Now I have new error about haproxy:
install 'haproxy=1.8.' 'netcat' failed: E: Version 1.8. for haproxy was not found
My Ubuntu server version is 22.04 LTS. I think the current CommCare setup was prepared for Ubuntu 18? Can someone please let me know how to fix this issues of not finding some libs? I feel there are going to be a lot more.
The preivous error was fixed by adding the haproxy_version=2.4 to public.yml file.
There are new error now when I run the command commcare-cloud monolith deploy. It took a lot of time to run but at the end it gave the following error:
No config updates to processes
commcare-hq-monolith-formsplayer-spring: ERROR (not running)
commcare-hq-monolith-formsplayer-spring: ERROR (spawn error) non-zero return code x Appply failed with status code 2
This is the error when I run the command deploy formplayer.
Error getting current formplayer version. HTTPCOnnectionPool. Max retries exceeded with URL: /info
We are in the process of completely being on 22.04.
We released a notification for using 22.04 and laid out some changes here for couch DB, 71. Upgrade to Ubuntu 22.04 — CommCareHQ Deployment documentation. You need not worry about the restore process since its a fresh setup.
I recommend you add those settings, if any pending, and setup again from scratch to have a clean setup for couch.
I have one last error regarding formplayer not being installed. Seems like couchdb is working just fine. Can you guide me how to install and fix the error for formplayer?
Thanks, Ive found that document about upgrade and followed that.
As of now I'm able to authorize to commcarehq but I have an error when I try to run the application. It says can not save.
I ran commands deploy formplay but everytime it gives the same error.
Error getting current formplayer version. HTTPCOnnectionPool. Max retries exceeded with URL: /info
I'm curious to see what the formplayer logs would show. From the chat thread it seems like you're running commcarehq on a single server, so the log file you're looking for is: /home/cchq/www/<env>/log/formplayer-spring.log
Any idea on how turn off the SSL for formplayer? I don't have a domain yet and running letsencrypt ansible-playbook gives me an error because the domain doesn't exists, if I change it to some domain name. Would appreciate the guidance on this matter.
I am not sure if this is the issue you are facing, but one thing that may help is to ensure that the commcarehq.host in your application.properties for formplayer is http://<my_commcarehq_url> rather than https://<my_commcarehq_url>. Similarly, you can check if the FORMPLAYER_URL in commcarehq localsettings.py uses http
If you used commcare-cloud to install formplayer, the application.properties file is located in the same directory as your formplayer.jar. It looks like commcare-cloud hardcodes https for this url, so your easiest option is likely to modify this line to say http://. If you modify the file directly, it will be overwritten the next time you use commcare-cloud to update formplayer.
thanks a lot for your support. As, I do understand I don't have to reinstall everything again right? This config file is being read everytime when I start the commcare-machine.
After modification when I want to have clean installation it gives an error that master is not the same as in the guthub. When I try to run the commands on running monolith,
