CloudCare case details - not matching mobile

Users
1

Hi all,

Has anyone run across an issue where the case details that display on
CloudCare do not match the case details in the mobile app? In trying to
test ID Mapping, we were able to get diagnoses to show up on CloudCare but
not the mobile app. In fact, there are other display properties which are
also not matching:

CloudCare:

https://lh3.googleusercontent.com/-JNkg6drnhPM/Vt212z8R3TI/AAAAAAABQ7g/SNlYdg8k_bQ/s1600/case%2Bdetails%2Bcloudcare.png

Mobile:

https://lh3.googleusercontent.com/-Wog41mwUoj8/Vt22kpO7TRI/AAAAAAABQ7o/nsH-igXoQbo/s1600/Screenshot_2016-03-07-09-04-19.png

Any ideas? Thanks,

Steve

2

Hi Steve,

Could you report a bug using the link located in the question mark menu in
the top bar? Someone from our team will look into it.

Thanks,

Farid

··· On Mon, Mar 7, 2016 at 10:45 PM, Steve Sethi wrote:

Hi all,

Has anyone run across an issue where the case details that display on
CloudCare do not match the case details in the mobile app? In trying to
test ID Mapping, we were able to get diagnoses to show up on CloudCare but
not the mobile app. In fact, there are other display properties which are
also not matching:

CloudCare:

https://lh3.googleusercontent.com/-JNkg6drnhPM/Vt212z8R3TI/AAAAAAABQ7g/SNlYdg8k_bQ/s1600/case%2Bdetails%2Bcloudcare.png

Mobile:

https://lh3.googleusercontent.com/-Wog41mwUoj8/Vt22kpO7TRI/AAAAAAABQ7o/nsH-igXoQbo/s1600/Screenshot_2016-03-07-09-04-19.png

Any ideas? Thanks,

Steve

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3

Hi Steve,

I also wanted to add that CloudCare does not support all of the case list
features that are available on CommCare mobile. These are listed here:
https://confluence.dimagi.com/display/commcarepublic/CloudCare+-+Known+Issues+and+Limitations

This could explain some of the formatting differences between mobile and
CloudCare. If you see different values then it is worth confirming that the
mobile does not have un-synced forms, since CloudCare reflects the value of
case properties according to the last received form.

Thanks,

Jeremy

··· On Mon, Mar 7, 2016 at 10:14 PM, Farid Rener wrote:

Hi Steve,

Could you report a bug using the link located in the question mark menu in
the top bar? Someone from our team will look into it.

Thanks,

Farid

On Mon, Mar 7, 2016 at 10:45 PM, Steve Sethi stevesethi@gmail.com wrote:

Hi all,

Has anyone run across an issue where the case details that display on
CloudCare do not match the case details in the mobile app? In trying to
test ID Mapping, we were able to get diagnoses to show up on CloudCare but
not the mobile app. In fact, there are other display properties which are
also not matching:

CloudCare:

https://lh3.googleusercontent.com/-JNkg6drnhPM/Vt212z8R3TI/AAAAAAABQ7g/SNlYdg8k_bQ/s1600/case%2Bdetails%2Bcloudcare.png

Mobile:

https://lh3.googleusercontent.com/-Wog41mwUoj8/Vt22kpO7TRI/AAAAAAABQ7o/nsH-igXoQbo/s1600/Screenshot_2016-03-07-09-04-19.png

Any ideas? Thanks,

Steve

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Jeremy Wacksman
Dimagi http://www.dimagi.com, Inc.