Closing cases with importer not working if cases assigned to location

Hi users,
We are experiencing troubles when trying to close cases with the case importer. This occurs when cases are assigned to locations (one mobile vendor manages one location). To close cases we follow strictly the process indicated on this page. https://confluence.dimagi.com/display/commcarepublic/Closing+Cases
Would some of you have any advice or suggestions?
Many thanks,
Nico

Hey Nicolas,

This should work and it sounds like there is a bug - can you report an
issue from your project and include the Excel file you’re testing with?

Thanks,
Sheel

··· On Tue, Nov 29, 2016 at 1:06 PM, nicolas via commcare-users < commcare-users@googlegroups.com> wrote:

Hi users,
We are experiencing troubles when trying to close cases with the case
importer. This occurs when cases are assigned to locations (one mobile
vendor manages one location). To close cases we follow strictly the process
indicated on this page. https://confluence.dimagi.com/
display/commcarepublic/Closing+Cases
Would some of you have any advice or suggestions?
Many thanks,
Nico


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Sheel Shah
Project Manager | Dimagi
m: +1.781.428.5419 | skype: sheel_shah

OK thanks. We ll do that

··· Le mercredi 30 novembre 2016 18:00:05 UTC, Sheel Shah a écrit : > > Hey Nicolas, > > This should work and it sounds like there is a bug - can you report an > issue from your project and include the Excel file you're testing with? > > Thanks, > Sheel > > > On Tue, Nov 29, 2016 at 1:06 PM, nicolas via commcare-users < commcar...@googlegroups.com > wrote: > >> Hi users, >> We are experiencing troubles when trying to close cases with the case >> importer. This occurs when cases are assigned to locations (one mobile >> vendor manages one location). To close cases we follow strictly the process >> indicated on this page. >> https://confluence.dimagi.com/display/commcarepublic/Closing+Cases >> Would some of you have any advice or suggestions? >> Many thanks, >> Nico >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > > > > -- > Sheel Shah > Project Manager | Dimagi > m: +1.781.428.5419 | skype: sheel_shah > > >