Hi, everyone.
I have registered cases in one device using the following username: Paulomorata. When I use the same username in another device, I do not see any cases.
Thanks
Hi, everyone.
I have registered cases in one device using the following username: Paulomorata. When I use the same username in another device, I do not see any cases.
Thanks
Hi,
Have you manually synced on the other device?
-Clayton
Hi, Clayton.
Yes, I have manually synced on the other device.
I have the same issue, is there a solution to it actually?
Hello, I actually have the same problem, when the team changed their devices, is there a way to got the cases?
A user should get the same set of cases regardless of which device they are using. There are a few possibilities I can think of:
To rule out the last possibility, I'd double check the case owners in the Case List report - it should be owned directly by the user, or by their location or group (though the setup can actually get much more complicated than that).