hi, I have imported an Excel file contains around 350 cases with the case importer, but they are not appearing in the mobile workers' phones,
is there an extra step that I need to do to make that happen?
thanks for your support
hi, I have imported an Excel file contains around 350 cases with the case importer, but they are not appearing in the mobile workers' phones,
is there an extra step that I need to do to make that happen?
thanks for your support
Hi Aysha,
Could you check and make sure that the owner_name field has the right case owner for each case. If that looks right, I would Login to App Preview or Web Apps in CommCare HQ as one of the case owners, and check if that user sees the assigned case/s.
Also, are you sure the mobile workers have synced their phones after you imported the cases?
Let me know this investigation goes.
Cheers,
Dev
thanks dmore,
in fact i didn't know about the owner_name and i just uploaded the excel sheet, i have exported the data and there's a column filled automatically with me as the owner, what i have to do now to make the mobile users owners? and how to do it without duplicating the data? and how to avoid this in the future imports?
i am sure that the mobile users have synced their phones,
thanks a lot
Please follow this process for Updating your existing cases.
For the future, please follow this process when importing new cases.
The owner_name column is key. It defines the owner of the case, ie. the user who can see the case on the mobile phone.
Does this help?
Cheers,
Dev
thanks Dev, i used the reassign cases to solve this and it worked, thanks for the support
Great. You are welcome.