I wanted to set "Auto closure" for all the cases that meet the below Criteria/Rule available under Data menu option :
- If the User name is equal to "demo3"
- And if the date value of case property ("hvdir_date_reporting") is older than 260 days
So, i created a rule as follows ((Data -> Edit Data -> Automatically Update Cases) :
But, The cases are not getting closed, where few of the cases have got value even more than 260 days.
I also would like to share that, the case property (hvdir_date_reporting) is saving the date with below format
I am not sure, how to sort out this issue.
So, please suggest.
Thanks and regards,