Case sharing locations and deactivated workers

Users
1

Hi, I'm using case sharing through the locations/ organisational
structures. Im getting the error message about each user needing to be in
one group. Ive checked it and they all are - except the deactivated
workers. Does anyone know if deactivated workers need to be in a location?

thanks Nicola

2

Hi Nicola,

Sorry for the late reply here.

Are you receiving that error on-device or in live preview? If so the issue
is only related to the current, logged in worker.

Are your mobile workers assigned to case sharing groups or to case sharing
locations? It's a bit confusing, but if you are using
locations/organizations to do case sharing the workers shouldn't be in an
additional case sharing "group".

-Clayton

··· On Mon, Sep 18, 2017 at 8:34 AM, wrote:

Hi, I'm using case sharing through the locations/ organisational
structures. Im getting the error message about each user needing to be in
one group. Ive checked it and they all are - except the deactivated
workers. Does anyone know if deactivated workers need to be in a location?

thanks Nicola

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3

Hi thanks for the reply but don't worry I fixed this already. Thx Nicola

··· On Tue, 3 Oct 2017 at 20:52, Clayton Sims wrote:

Hi Nicola,

Sorry for the late reply here.

Are you receiving that error on-device or in live preview? If so the issue
is only related to the current, logged in worker.

Are your mobile workers assigned to case sharing groups or to case sharing
locations? It's a bit confusing, but if you are using
locations/organizations to do case sharing the workers shouldn't be in an
additional case sharing "group".

-Clayton

On Mon, Sep 18, 2017 at 8:34 AM, nicola@opfistula.org wrote:

Hi, I'm using case sharing through the locations/ organisational
structures. Im getting the error message about each user needing to be in
one group. Ive checked it and they all are - except the deactivated
workers. Does anyone know if deactivated workers need to be in a location?

thanks Nicola

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Nicola Floyd
Head of Impact and Analysis

Operation Fistula
www.opfistula.org

USA UK
401 Congress Avenue 10 Queen Street Place
Suite 1540 London
Austin, TX 78701 EC4R 1BE

4

Glad to hear it. Sorry again I couldn't help out when it was helpful!

··· On Tue, Oct 3, 2017 at 4:10 PM, Nicola Floyd wrote:

Hi thanks for the reply but don't worry I fixed this already. Thx Nicola

On Tue, 3 Oct 2017 at 20:52, Clayton Sims csims@dimagi.com wrote:

Hi Nicola,

Sorry for the late reply here.

Are you receiving that error on-device or in live preview? If so the
issue is only related to the current, logged in worker.

Are your mobile workers assigned to case sharing groups or to case
sharing locations? It's a bit confusing, but if you are using
locations/organizations to do case sharing the workers shouldn't be in an
additional case sharing "group".

-Clayton

On Mon, Sep 18, 2017 at 8:34 AM, nicola@opfistula.org wrote:

Hi, I'm using case sharing through the locations/ organisational
structures. Im getting the error message about each user needing to be in
one group. Ive checked it and they all are - except the deactivated
workers. Does anyone know if deactivated workers need to be in a location?

thanks Nicola

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Nicola Floyd
Head of Impact and Analysis

Operation Fistula
www.opfistula.org

USA UK
401 Congress Avenue
https://maps.google.com/?q=401+Congress+Avenue&entry=gmail&source=g
10 Queen Street Place
https://maps.google.com/?q=10+Queen+Street+Place+Suite+1540                       + + +  +   +London&entry=gmail&source=g
Suite 1540 London
https://maps.google.com/?q=10+Queen+Street+Place+Suite+1540                       + + +  +   +London&entry=gmail&source=g
Austin, TX 78701 EC4R 1BE

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