interesting. do the cases show up in other case lists that don’t have filters?
this is pretty odd if they do.
1- Create a caselist that doesn’t have filters and make sure that those cases are showing up. if not, then it’s something different in the uploaded cases. if you can see them, proceed to step 2.
2- check the case type, and make sure that the new cases and the old cases you uploaded are coming down with the same download.
3- double check the column name to make sure that it’s matching “it’s also case sensitive”
4- double check the actual data in there and that it says “amman” and not “Amman” or “amnam” or similar. just a type basically.
5- grab a row that shows up with those filters, and grab another row that doesn’t show up. put them on top of each other, and confirm that all the fields that may contribute are the same “owner name,owner id, Closed, etc…”
6 - Try again.
if steps 2-6 do not show you what’s up, then i strongly suggest submitting a support ticket. I would make sure to follow step 5 before submitting a ticket though. because if all the data that should affect visibility is identical to new cases that you’re making through the app the only reason left would be…SYNC! which i’m sure you’re doing. so it does sound like an unexpected behavior