Case creation form not available

Hi guys,

I think the case creation form was archived but I do not understand why I
can not find it in the archived forms. The case is still open but does not
appear on the case list on HQ and on CommCare Mobile. I can see the other
forms that were submitted for this particular case but not the case
creation form. Here is the message I get when I click this case:
The case creation form could not be found. Usually this happens if the form
that created the case is archived but there are other forms that updated
the case. To fix this you can archive the other forms listed here.

The owner is mobile worker and not the group name. I would like to have
this case appear on the case list again, Any ideas? I am not sure I
understand that message clearly…

Thanks,
James

I have encountered same problem before.
My scenario was that cases were assigned to a different mobile users and
the original mobile user who created the cases were deleted. When a user
is deleted all forms associated with that user disappear too. In my
scenario I had ID of the deleted users and was able to restore them. This
caused the case creation form to appear again and the error disappeared.

··· On Jul 21, 2015 22:09, "James Tinkamanyire" wrote:

Hi guys,

I think the case creation form was archived but I do not understand why I
can not find it in the archived forms. The case is still open but does not
appear on the case list on HQ and on CommCare Mobile. I can see the other
forms that were submitted for this particular case but not the case
creation form. Here is the message I get when I click this case:
The case creation form could not be found. Usually this happens if the
form that created the case is archived but there are other forms that
updated the case. To fix this you can archive the other forms listed here.

The owner is mobile worker and not the group name. I would like to have
this case appear on the case list again, Any ideas? I am not sure I
understand that message clearly…

Thanks,
James


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In my situation, the mobile user is still actively submitting data on other
cases so I would imagine he was not deleted. All other forms for this case
appear in the case history but not this particular form. The case has
disappeared from the case list but still shows it’s open when I look at the
case history.

··· On Tuesday, July 21, 2015 at 10:09:49 PM UTC+3, James Tinkamanyire wrote: > > Hi guys, > > I think the case creation form was archived but I do not understand why I > can not find it in the archived forms. The case is still open but does not > appear on the case list on HQ and on CommCare Mobile. I can see the other > forms that were submitted for this particular case but not the case > creation form. Here is the message I get when I click this case: > The case creation form could not be found. Usually this happens if the > form that created the case is archived but there are other forms that > updated the case. To fix this you can archive the other forms listed here. > > The owner is mobile worker and not the group name. I would like to have > this case appear on the case list again, Any ideas? I am not sure I > understand that message clearly... > > Thanks, > James >

Hey James,

Not sure if you have already tried this, but you can use the “Raw forms,
Errors, and Duplicates” report to view old archive submissions and
unarchive them if necessary. Just select only the “archived forms” filter
option.

Cory

··· On Wed, Jul 22, 2015 at 10:11 AM, James Tinkamanyire < jamestinkamanyire@gmail.com> wrote:

In my situation, the mobile user is still actively submitting data on
other cases so I would imagine he was not deleted. All other forms for this
case appear in the case history but not this particular form. The case has
disappeared from the case list but still shows it’s open when I look at the
case history.

On Tuesday, July 21, 2015 at 10:09:49 PM UTC+3, James Tinkamanyire wrote:

Hi guys,

I think the case creation form was archived but I do not understand why I
can not find it in the archived forms. The case is still open but does not
appear on the case list on HQ and on CommCare Mobile. I can see the other
forms that were submitted for this particular case but not the case
creation form. Here is the message I get when I click this case:
The case creation form could not be found. Usually this happens if the
form that created the case is archived but there are other forms that
updated the case. To fix this you can archive the other forms listed here.

The owner is mobile worker and not the group name. I would like to have
this case appear on the case list again, Any ideas? I am not sure I
understand that message clearly…

Thanks,
James


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To unsubscribe from this group and stop receiving emails from it, send an
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Hi Cory,

Thanks for your suggestion. I tried that option but I still can not see the
screening form (case creation form) in the archived forms.

Thanks,
James

··· On Wednesday, July 22, 2015 at 11:42:39 AM UTC+3, Cory Zue wrote: > > Hey James, > > Not sure if you have already tried this, but you can use the "Raw forms, > Errors, and Duplicates" report to view old archive submissions and > unarchive them if necessary. Just select only the "archived forms" filter > option. > > Cory > > On Wed, Jul 22, 2015 at 10:11 AM, James Tinkamanyire < jamestin...@gmail.com > wrote: > >> In my situation, the mobile user is still actively submitting data on >> other cases so I would imagine he was not deleted. All other forms for this >> case appear in the case history but not this particular form. The case has >> disappeared from the case list but still shows it's open when I look at the >> case history. >> >> >> On Tuesday, July 21, 2015 at 10:09:49 PM UTC+3, James Tinkamanyire wrote: >>> >>> Hi guys, >>> >>> I think the case creation form was archived but I do not understand why >>> I can not find it in the archived forms. The case is still open but does >>> not appear on the case list on HQ and on CommCare Mobile. I can see the >>> other forms that were submitted for this particular case but not the case >>> creation form. Here is the message I get when I click this case: >>> The case creation form could not be found. Usually this happens if the >>> form that created the case is archived but there are other forms that >>> updated the case. To fix this you can archive the other forms listed here. >>> >>> The owner is mobile worker and not the group name. I would like to have >>> this case appear on the case list again, Any ideas? I am not sure I >>> understand that message clearly... >>> >>> Thanks, >>> James >>> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > >

Hi James,

I’ll take a look at this issue on the support ticket that you opened. If we
learn anything that might be helpful to others, let’s report it back to
this thread.

Thanks,

Nate Haduch

Technical Support Analyst
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139

··· On Wed, Jul 22, 2015 at 7:15 AM, James Tinkamanyire < jamestinkamanyire@gmail.com> wrote:

Hi Cory,

Thanks for your suggestion. I tried that option but I still can not see
the screening form (case creation form) in the archived forms.

Thanks,
James

On Wednesday, July 22, 2015 at 11:42:39 AM UTC+3, Cory Zue wrote:

Hey James,

Not sure if you have already tried this, but you can use the “Raw forms,
Errors, and Duplicates” report to view old archive submissions and
unarchive them if necessary. Just select only the “archived forms” filter
option.

Cory

On Wed, Jul 22, 2015 at 10:11 AM, James Tinkamanyire < jamestin...@gmail.com> wrote:

In my situation, the mobile user is still actively submitting data on
other cases so I would imagine he was not deleted. All other forms for this
case appear in the case history but not this particular form. The case has
disappeared from the case list but still shows it’s open when I look at the
case history.

On Tuesday, July 21, 2015 at 10:09:49 PM UTC+3, James Tinkamanyire wrote:

Hi guys,

I think the case creation form was archived but I do not understand why
I can not find it in the archived forms. The case is still open but does
not appear on the case list on HQ and on CommCare Mobile. I can see the
other forms that were submitted for this particular case but not the case
creation form. Here is the message I get when I click this case:
The case creation form could not be found. Usually this happens if the
form that created the case is archived but there are other forms that
updated the case. To fix this you can archive the other forms listed here.

The owner is mobile worker and not the group name. I would like to have
this case appear on the case list again, Any ideas? I am not sure I
understand that message clearly…

Thanks,
James


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


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Great, thanks Nate.

··· On Wednesday, July 22, 2015 at 5:28:32 PM UTC+3, nhaduch wrote: > > Hi James, > > I'll take a look at this issue on the support ticket that you opened. If > we learn anything that might be helpful to others, let's report it back to > this thread. > > Thanks, > > > Nate Haduch > > Technical Support Analyst > Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139 > > > On Wed, Jul 22, 2015 at 7:15 AM, James Tinkamanyire <jamestin...@gmail.com > wrote: > >> Hi Cory, >> >> Thanks for your suggestion. I tried that option but I still can not see >> the screening form (case creation form) in the archived forms. >> >> Thanks, >> James >> >> On Wednesday, July 22, 2015 at 11:42:39 AM UTC+3, Cory Zue wrote: >>> >>> Hey James, >>> >>> Not sure if you have already tried this, but you can use the "Raw forms, >>> Errors, and Duplicates" report to view old archive submissions and >>> unarchive them if necessary. Just select only the "archived forms" filter >>> option. >>> >>> Cory >>> >>> On Wed, Jul 22, 2015 at 10:11 AM, James Tinkamanyire < jamestin...@gmail.com> wrote: >>> >>>> In my situation, the mobile user is still actively submitting data on >>>> other cases so I would imagine he was not deleted. All other forms for this >>>> case appear in the case history but not this particular form. The case has >>>> disappeared from the case list but still shows it's open when I look at the >>>> case history. >>>> >>>> >>>> On Tuesday, July 21, 2015 at 10:09:49 PM UTC+3, James Tinkamanyire wrote: >>>>> >>>>> Hi guys, >>>>> >>>>> I think the case creation form was archived but I do not understand >>>>> why I can not find it in the archived forms. The case is still open but >>>>> does not appear on the case list on HQ and on CommCare Mobile. I can see >>>>> the other forms that were submitted for this particular case but not the >>>>> case creation form. Here is the message I get when I click this case: >>>>> The case creation form could not be found. Usually this happens if the >>>>> form that created the case is archived but there are other forms that >>>>> updated the case. To fix this you can archive the other forms listed here. >>>>> >>>>> The owner is mobile worker and not the group name. I would like to >>>>> have this case appear on the case list again, Any ideas? I am not sure I >>>>> understand that message clearly... >>>>> >>>>> Thanks, >>>>> James >>>>> >>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "commcare-users" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to commcare-user...@googlegroups.com. >>>> For more options, visit https://groups.google.com/d/optout. >>>> >>> >>> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > > > >