Can not receive SMSs

Users
1

i am based in Malawi i am using AIRTEL as my mobile network but so far i
can not receive any sms from commcare. That is sending an application to my
phone veryfying a number and also the sms module in commcare. i tried
sending the START message but nothing still.

2

Hi Ralph,

Are you entering the phone number for the users you're sending to in
international format (in Malawi, it must start with country code 265)?

Thanks,
Giovanni

··· On Thu, Jun 6, 2013 at 11:55 AM, Ralph kawatira wrote:

i am based in Malawi i am using AIRTEL as my mobile network but so far i
can not receive any sms from commcare. That is sending an application to my
phone veryfying a number and also the sms module in commcare. i tried
sending the START message but nothing still.

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3

Yes I am am entering the numbers with a +265

··· Sent from my BlackBerry® smartphone provided by Airtel Malawi.

-----Original Message-----
From: Giovanni Capalbo gcapalbo@dimagi.com
Sender: commcare-users@googlegroups.com
Date: Thu, 6 Jun 2013 14:51:13
To: commcare-users@googlegroups.com
Reply-To: commcare-users@googlegroups.com
Subject: Re: can not receive SMSs

Hi Ralph,

Are you entering the phone number for the users you're sending to in
international format (in Malawi, it must start with country code 265)?

Thanks,
Giovanni

On Thu, Jun 6, 2013 at 11:55 AM, Ralph kawatira rkfraaz@gmail.com wrote:

i am based in Malawi i am using AIRTEL as my mobile network but so far i
can not receive any sms from commcare. That is sending an application to my
phone veryfying a number and also the sms module in commcare. i tried
sending the START message but nothing still.

--
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"commcare-users" group.
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4

Ok - thanks for confirming. It could be that connectivity does not exist
or is being blocked by your mobile network from our default SMS gateway.
If you could use the "Report an Issue" button in CommCareHQ and be sure to
include the name of the user whose sms connectivity is not working, we'll
take a look and get back to you.

Thanks,
Giovanni

··· On Thu, Jun 6, 2013 at 2:53 PM, wrote:

**
Yes I am am entering the numbers with a +265
Sent from my BlackBerry® smartphone provided by Airtel Malawi.

*From: * Giovanni Capalbo gcapalbo@dimagi.com
*Sender: * commcare-users@googlegroups.com
*Date: *Thu, 6 Jun 2013 14:51:13 -0400
*To: *commcare-users@googlegroups.com
*ReplyTo: * commcare-users@googlegroups.com
*Subject: *Re: can not receive SMSs

Hi Ralph,

Are you entering the phone number for the users you're sending to in
international format (in Malawi, it must start with country code 265)?

Thanks,
Giovanni

On Thu, Jun 6, 2013 at 11:55 AM, Ralph kawatira rkfraaz@gmail.com wrote:

i am based in Malawi i am using AIRTEL as my mobile network but so far i
can not receive any sms from commcare. That is sending an application to my
phone veryfying a number and also the sms module in commcare. i tried
sending the START message but nothing still.

--
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"commcare-users" group.
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5

I will do that but all users I created are all in one network so I will just report on one user. Thanks for the help.

··· Sent from my BlackBerry® smartphone provided by Airtel Malawi.

-----Original Message-----
From: Giovanni Capalbo gcapalbo@dimagi.com
Sender: commcare-users@googlegroups.com
Date: Thu, 6 Jun 2013 14:57:44
To: commcare-users@googlegroups.com
Reply-To: commcare-users@googlegroups.com
Subject: Re: can not receive SMSs

Ok - thanks for confirming. It could be that connectivity does not exist
or is being blocked by your mobile network from our default SMS gateway.
If you could use the "Report an Issue" button in CommCareHQ and be sure to
include the name of the user whose sms connectivity is not working, we'll
take a look and get back to you.

Thanks,
Giovanni

On Thu, Jun 6, 2013 at 2:53 PM, rkfraaz@gmail.com wrote:

**
Yes I am am entering the numbers with a +265
Sent from my BlackBerry® smartphone provided by Airtel Malawi.

*From: * Giovanni Capalbo gcapalbo@dimagi.com
*Sender: * commcare-users@googlegroups.com
*Date: *Thu, 6 Jun 2013 14:51:13 -0400
*To: *commcare-users@googlegroups.com
*ReplyTo: * commcare-users@googlegroups.com
*Subject: *Re: can not receive SMSs

Hi Ralph,

Are you entering the phone number for the users you're sending to in
international format (in Malawi, it must start with country code 265)?

Thanks,
Giovanni

On Thu, Jun 6, 2013 at 11:55 AM, Ralph kawatira rkfraaz@gmail.com wrote:

i am based in Malawi i am using AIRTEL as my mobile network but so far i
can not receive any sms from commcare. That is sending an application to my
phone veryfying a number and also the sms module in commcare. i tried
sending the START message but nothing still.

--
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
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