Application install problem

melis · January 22, 2021, 3:44pm

Hello All,

I have a problem with form install. When I tried to install an application form to commcare, I get this error "Unkown failure during application install". The form I've been created is working on 2.49 version of the mobile application. But the mobile application I've is 2.50. I also tried using another phone, and login with another user. I doubt that this problem was caused by the latest version of Commcare.

Do you know how to fix it?

Tanou · January 22, 2021, 5:42pm

What is the brand of your phone?

jac · January 23, 2021, 10:16pm

You can also improve the version the phone was built on

melis · January 25, 2021, 7:04am

It is Xiaomi Mi A3. I also tried login on another phone. Same problem

Shubham · January 25, 2021, 8:14am

Hey Nisa,

Would you be able to file a bug report so that our support team can assist you better with this issue.

Thanks

matheus · December 30, 2024, 3:53am

hello, i have the same problem, how did you fix it back then?

Shahid · January 7, 2025, 8:21pm

Hello Matheus,

The 'unknown failure during app install' error could be due to several reasons such as insufficient storage, a corrupt APK file, or issues with the device's cache. It's recommended to check the device's storage space, try reinstalling the app, or clear the device's cache. If the problem persists, please do not hesitate to submit a support request following the 'CommCare Mobile App' guidline.

Thanks,
Shahid