Admin login for Java or Android phones

Users
1

Hello,

I am unable to login as "admin" using the password "234". I keep on the
getting the message, "login incorrect. Please try again". Any thoughts?
This would be particularly helpful for me to restore a user on a Java
phone without having to delete the application and reinstall it.

Thanks.

Carol

2

Carol,

Is it possible that a member of your team changed the default admin
password for your application?

Best,
Will

··· On Fri, Feb 6, 2015 at 9:35 AM, Carol Holtzman wrote:

Hello,

I am unable to login as "admin" using the password "234". I keep on the
getting the message, "login incorrect. Please try again". Any thoughts?
This would be particularly helpful for me to restore a user on a Java phone
without having to delete the application and reinstall it.

Thanks.

Carol

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3

Dear User,
This might be possible because of the slowness of the CCHQ
site.One of our team member also unable to log in as user and getting a
message that username or password is wrong. However in my knowledge both
information are correct.

Kind Regards
Malik

··· On 6 Feb 2015 20:53, "William Pride" wrote:

Carol,

Is it possible that a member of your team changed the default admin
password for your application?

Best,
Will

On Fri, Feb 6, 2015 at 9:35 AM, Carol Holtzman carolholtzman@gmail.com wrote:

Hello,

I am unable to login as "admin" using the password "234". I keep on the
getting the message, "login incorrect. Please try again". Any thoughts?
This would be particularly helpful for me to restore a user on a Java phone
without having to delete the application and reinstall it.

Thanks.

Carol

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4

Hi Will,

Thanks for the response. I did think of that and proceeded to change the
password under "Applications" and "Java Phone general settings". I then
went into the phone and logged in as a user, made sure it synced with the
server, and then logged out. But again, when I tried to log in using the
username as "admin" and password that I had reset to (all numeric), I still
get the message, "login incorrect"?

What else could I be doing wrong?

Carol

··· On Fri, Feb 6, 2015 at 5:23 PM, William Pride wrote:

Carol,

Is it possible that a member of your team changed the default admin
password for your application?

Best,
Will

On Fri, Feb 6, 2015 at 9:35 AM, Carol Holtzman carolholtzman@gmail.com wrote:

Hello,

I am unable to login as "admin" using the password "234". I keep on the
getting the message, "login incorrect. Please try again". Any thoughts?
This would be particularly helpful for me to restore a user on a Java phone
without having to delete the application and reinstall it.

Thanks.

Carol

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5

Hi Carol,

I think admin password is something that is part of the build of the
application, and not something you can just sync. You may need to create a
new build of the application and then re-install it on the phone to get the
latest admin password.

Sheel

··· On Sun, Feb 8, 2015 at 11:24 AM, Carol Holtzman wrote:

Hi Will,

Thanks for the response. I did think of that and proceeded to change the
password under "Applications" and "Java Phone general settings". I then
went into the phone and logged in as a user, made sure it synced with the
server, and then logged out. But again, when I tried to log in using the
username as "admin" and password that I had reset to (all numeric), I still
get the message, "login incorrect"?

What else could I be doing wrong?

Carol

On Fri, Feb 6, 2015 at 5:23 PM, William Pride wpride@dimagi.com wrote:

Carol,

Is it possible that a member of your team changed the default admin
password for your application?

Best,
Will

On Fri, Feb 6, 2015 at 9:35 AM, Carol Holtzman carolholtzman@gmail.com wrote:

Hello,

I am unable to login as "admin" using the password "234". I keep on the
getting the message, "login incorrect. Please try again". Any thoughts?
This would be particularly helpful for me to restore a user on a Java phone
without having to delete the application and reinstall it.

Thanks.

Carol

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Sheel Shah
Project Manager | Dimagi
m: +1.781.428.5419 | skype: sheel_shah

6

Hi Sheel,

Thanks so much for your response. Unfortunately, I didn't build the
application (someone form Dimagi did), so I will need to figure out how to
create a new build. But if this is the case, why then does it appear that
I can change the admin password easily under java general settings? Thanks.

Carol

··· On Sunday, February 8, 2015 at 9:42:04 PM UTC+2, Sheel Shah wrote: > > Hi Carol, > > I think admin password is something that is part of the build of the > application, and not something you can just sync. You may need to create a > new build of the application and then re-install it on the phone to get the > latest admin password. > > Sheel > > On Sun, Feb 8, 2015 at 11:24 AM, Carol Holtzman <carolh...@gmail.com > wrote: > >> Hi Will, >> >> Thanks for the response. I did think of that and proceeded to change the >> password under "Applications" and "Java Phone general settings". I then >> went into the phone and logged in as a user, made sure it synced with the >> server, and then logged out. But again, when I tried to log in using the >> username as "admin" and password that I had reset to (all numeric), I still >> get the message, "login incorrect"? >> >> What else could I be doing wrong? >> >> Carol >> >> On Fri, Feb 6, 2015 at 5:23 PM, William Pride <wpr...@dimagi.com > wrote: >> >>> Carol, >>> >>> Is it possible that a member of your team changed the default admin >>> password for your application? >>> >>> Best, >>> Will >>> >>> On Fri, Feb 6, 2015 at 9:35 AM, Carol Holtzman <carolh...@gmail.com > wrote: >>> >>>> Hello, >>>> >>>> I am unable to login as "admin" using the password "234". I keep on >>>> the getting the message, "login incorrect. Please try again". Any >>>> thoughts? This would be particularly helpful for me to restore a user on a >>>> Java phone without having to delete the application and reinstall it. >>>> >>>> Thanks. >>>> >>>> Carol >>>> >>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "commcare-users" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to commcare-user...@googlegroups.com . >>>> For more options, visit https://groups.google.com/d/optout. >>>> >>> >>> -- >>> You received this message because you are subscribed to a topic in the >>> Google Groups "commcare-users" group. >>> To unsubscribe from this topic, visit >>> https://groups.google.com/d/topic/commcare-users/abvPQTRLQTs/unsubscribe >>> . >>> To unsubscribe from this group and all its topics, send an email to >>> commcare-user...@googlegroups.com . >>> For more options, visit https://groups.google.com/d/optout. >>> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > > > > -- > Sheel Shah > Project Manager | Dimagi > m: +1.781.428.5419 | skype: sheel_shah > > >
7

Hi Carol,

What is the project space and application name that you're using? Making a
new build should be available to you under the "Deploy" link on the
application page on CommCareHQ. The Admin password should only be able to
be changed by an Admin web user in your project space.

Let me know if I can help further.

Cheers,

Nate

··· On Mon, Feb 9, 2015 at 6:59 AM, Carol Holtzman wrote:

Hi Sheel,

Thanks so much for your response. Unfortunately, I didn't build the
application (someone form Dimagi did), so I will need to figure out how to
create a new build. But if this is the case, why then does it appear that
I can change the admin password easily under java general settings? Thanks.

Carol

On Sunday, February 8, 2015 at 9:42:04 PM UTC+2, Sheel Shah wrote:

Hi Carol,

I think admin password is something that is part of the build of the
application, and not something you can just sync. You may need to create a
new build of the application and then re-install it on the phone to get the
latest admin password.

Sheel

On Sun, Feb 8, 2015 at 11:24 AM, Carol Holtzman carolh...@gmail.com wrote:

Hi Will,

Thanks for the response. I did think of that and proceeded to change
the password under "Applications" and "Java Phone general settings". I
then went into the phone and logged in as a user, made sure it synced with
the server, and then logged out. But again, when I tried to log in using
the username as "admin" and password that I had reset to (all numeric), I
still get the message, "login incorrect"?

What else could I be doing wrong?

Carol

On Fri, Feb 6, 2015 at 5:23 PM, William Pride wpr...@dimagi.com wrote:

Carol,

Is it possible that a member of your team changed the default admin
password for your application?

Best,
Will

On Fri, Feb 6, 2015 at 9:35 AM, Carol Holtzman carolh...@gmail.com wrote:

Hello,

I am unable to login as "admin" using the password "234". I keep on
the getting the message, "login incorrect. Please try again". Any
thoughts? This would be particularly helpful for me to restore a user on a
Java phone without having to delete the application and reinstall it.

Thanks.

Carol

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--
Sheel Shah
Project Manager | Dimagi
m: +1.781.428.5419 | skype: sheel_shah

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Nate Haduch

Technical Support Analyst
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139
web: http://www.dimagi.com/