A few Concerns

Users
1

HI Everyone,

  1. I have a concern regarding the submit history reports. I use this
    report often to see that my students have been following the correct
    workflow on their commcare logbook app. I was looking at some students
    history today and had asked them to sync with the server, however their
    forms did not show up on the history. Any idea why that would happen?

  2. I have some students who complete an form and save it as incomplete. I
    then then log onto the commcare app with their user details and sign off on
    the incomplete forms, however, I cannot see the incomplete forms even when
    both the student and I have synced with the server. Why does this happen?
    (I am considering creating an admin app with cas sharing so i no longer
    have to log on with their details, but in the short term, why is the
    incomplete forms not showing up on my device even after syncing?)

Some insight on this will be much appreciated!

Ameera

2

Hi Ameera -

Can you submit an issue through your domain and specify which app / users
this is occurring on and our team can look in to it.

thanks,
Jonathan

Jonathan L. Jackson
Chief Executive Officer
Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139
t: (617) 649 2214 | m: (617) 596 6243
web: http://www.dimagi.com/

··· On Tue, May 13, 2014 at 9:11 AM, Ameera Hamid wrote:

HI Everyone,

  1. I have a concern regarding the submit history reports. I use this
    report often to see that my students have been following the correct
    workflow on their commcare logbook app. I was looking at some students
    history today and had asked them to sync with the server, however their
    forms did not show up on the history. Any idea why that would happen?

  2. I have some students who complete an form and save it as incomplete. I
    then then log onto the commcare app with their user details and sign off on
    the incomplete forms, however, I cannot see the incomplete forms even when
    both the student and I have synced with the server. Why does this happen?
    (I am considering creating an admin app with cas sharing so i no longer
    have to log on with their details, but in the short term, why is the
    incomplete forms not showing up on my device even after syncing?)

Some insight on this will be much appreciated!

Ameera

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3

Ameera,

Your first issue sounds like you should definitely submit a bug report
following the template
herehttps://confluence.dimagi.com/display/commcarepublic/Bug+Reports?src=search
as
Jon suggested.

Your second issue isn't actually a bug but is expected behavior. Incomplete
forms do not sync with the server and will continue to exist only on that
user's device until the form is completed and synced with the server. As
such, they will not be accessible when you log in as that user on a
different device. It seems like this could possibly be related to issue (1)
if all those user's forms are continuing to only live on the users' devices
as incomplete forms.

Best,
Will

··· On Tue, May 13, 2014 at 9:11 AM, Ameera Hamid wrote:

HI Everyone,

  1. I have a concern regarding the submit history reports. I use this
    report often to see that my students have been following the correct
    workflow on their commcare logbook app. I was looking at some students
    history today and had asked them to sync with the server, however their
    forms did not show up on the history. Any idea why that would happen?

  2. I have some students who complete an form and save it as incomplete. I
    then then log onto the commcare app with their user details and sign off on
    the incomplete forms, however, I cannot see the incomplete forms even when
    both the student and I have synced with the server. Why does this happen?
    (I am considering creating an admin app with cas sharing so i no longer
    have to log on with their details, but in the short term, why is the
    incomplete forms not showing up on my device even after syncing?)

Some insight on this will be much appreciated!

Ameera

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"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
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4

Will do, thanks Jonathan!

··· On Tuesday, 13 May 2014 15:18:57 UTC+2, Jonathan Jackson wrote: > > Hi Ameera - > > Can you submit an issue through your domain and specify which app / users > this is occurring on and our team can look in to it. > > thanks, > Jonathan > > Jonathan L. Jackson > Chief Executive Officer > Dimagi, Inc | 585 Massachusetts Ave | Suite 3 | Cambridge, MA 02139 > t: (617) 649 2214 | m: (617) 596 6243 > web: http://www.dimagi.com/ > > > On Tue, May 13, 2014 at 9:11 AM, Ameera Hamid <ameera....@gmail.com wrote: > >> HI Everyone, >> >> 1. I have a concern regarding the submit history reports. I use this >> report often to see that my students have been following the correct >> workflow on their commcare logbook app. I was looking at some students >> history today and had asked them to sync with the server, however their >> forms did not show up on the history. Any idea why that would happen? >> >> 2. I have some students who complete an form and save it as incomplete. >> I then then log onto the commcare app with their user details and sign off >> on the incomplete forms, however, I cannot see the incomplete forms even >> when both the student and I have synced with the server. Why does this >> happen? (I am considering creating an admin app with cas sharing so i no >> longer have to log on with their details, but in the short term, why is the >> incomplete forms not showing up on my device even after syncing?) >> >> Some insight on this will be much appreciated! >> >> Ameera >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > >
5

Hi William,

With regards to the second issue, thats good to know, perhaps i need to set
up case sharing to sign off that form from my device. That is the only
form that requires being incomplete and therefore all the other forms
should show up on the report. I have submitted a bug report and will
hopefully be able to resolve the concerns in no time.

Many thanks,
Ameera

··· On Tuesday, 13 May 2014 15:51:58 UTC+2, William Pride wrote: > > Ameera, > > Your first issue sounds like you should definitely submit a bug report > following the template here as > Jon suggested. > > Your second issue isn't actually a bug but is expected behavior. > Incomplete forms do not sync with the server and will continue to exist > only on that user's device until the form is completed and synced with the > server. As such, they will not be accessible when you log in as that user > on a different device. It seems like this could possibly be related to > issue (1) if all those user's forms are continuing to only live on the > users' devices as incomplete forms. > > Best, > Will > > > On Tue, May 13, 2014 at 9:11 AM, Ameera Hamid <ameera....@gmail.com wrote: > >> HI Everyone, >> >> 1. I have a concern regarding the submit history reports. I use this >> report often to see that my students have been following the correct >> workflow on their commcare logbook app. I was looking at some students >> history today and had asked them to sync with the server, however their >> forms did not show up on the history. Any idea why that would happen? >> >> 2. I have some students who complete an form and save it as incomplete. >> I then then log onto the commcare app with their user details and sign off >> on the incomplete forms, however, I cannot see the incomplete forms even >> when both the student and I have synced with the server. Why does this >> happen? (I am considering creating an admin app with cas sharing so i no >> longer have to log on with their details, but in the short term, why is the >> incomplete forms not showing up on my device even after syncing?) >> >> Some insight on this will be much appreciated! >> >> Ameera >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > >