Users unable to sync or update application

Hi @Sravan_Reddy, apologies for the late feedback but as follows:

Have you tried to force pull the multimedia when pulling from remote?

it's not applicable to this server because both the dev and prod project spaces are on the same server.

If that also doesn't work you will have to reinsert multimedia by following the process here reinsert_multimedia.md · GitHub but I suggest you to try the above method first.

this is the result from the first part of the steps provided:

It appears all multimedia is present