XML Syntax error

Hi All,

I am using CommCare to create an electronic logbook for my students to use
at their clinical training sites. The logbook has several modules’ for
registering their rotation, clocking in and out everyday, adding skills
performed on patients, summaries for supervisors to sign off on, and
evaluation exercise modules. One of my students, while trying to access a
student evaluation form, got an error that read:

“XML Syntax Error at Line 481, column: 11!”

I tried to replicate the error on my tablet, but was unsuccessful in doing
so. I had a look at the xml and saw nothing wrong with it and no other
student has reported this error. I’ve asked the student to log out and
back in, switch off the tablet and even clock out and back in, but the
error still appears.

What does this error mean? and how do i fix it?

Kind regards,
Ameera

Hi Ameera,

This is very strange. Just to confirm you have installed the same
application on everybody’s devices and it is failing on just one?

It sounds like either the memory card has been corrupted or someone has
accidentally modified the files in a way that has broken them. I would
recommend uninstalling and reinstalling the application on the device (on
Android you can just clear application data and then rescan the barcode).

https://confluence.dimagi.com/display/commcarepublic/Installing+CommCareODK+Android

Cory

··· On Wed, Apr 16, 2014 at 4:01 AM, Ameera Hamid wrote:

Hi All,

I am using CommCare to create an electronic logbook for my students to use
at their clinical training sites. The logbook has several modules’ for
registering their rotation, clocking in and out everyday, adding skills
performed on patients, summaries for supervisors to sign off on, and
evaluation exercise modules. One of my students, while trying to access a
student evaluation form, got an error that read:

“XML Syntax Error at Line 481, column: 11!”

I tried to replicate the error on my tablet, but was unsuccessful in doing
so. I had a look at the xml and saw nothing wrong with it and no other
student has reported this error. I’ve asked the student to log out and
back in, switch off the tablet and even clock out and back in, but the
error still appears.

What does this error mean? and how do i fix it?

Kind regards,
Ameera


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Hi Cory,

Yes i have installed the same applicatiin on all of the students devices.
The student did confirm having a memory card inserted into the tablet and
i will be guiding him through a reinstallation.

Just out of curiosity, when you suggested that someone may have
"accidentally modified the files in a way that it has broken them", I was
wondering whether that would be possible to do from a tablet? or did you
mean from the commcareHQ? And if it could be done from the tablet, how
would that be done? So that I can be aware of this.

Kind regards,
Ameera

··· On Wed, Apr 16, 2014 at 1:21 PM, Cory Zue wrote:

Hi Ameera,

This is very strange. Just to confirm you have installed the same
application on everybody’s devices and it is failing on just one?

It sounds like either the memory card has been corrupted or someone has
accidentally modified the files in a way that has broken them. I would
recommend uninstalling and reinstalling the application on the device (on
Android you can just clear application data and then rescan the barcode).

https://confluence.dimagi.com/display/commcarepublic/Installing+CommCareODK+Android

Cory

On Wed, Apr 16, 2014 at 4:01 AM, Ameera Hamid ameera.hamid91@gmail.comwrote:

Hi All,

I am using CommCare to create an electronic logbook for my students to
use at their clinical training sites. The logbook has several modules’ for
registering their rotation, clocking in and out everyday, adding skills
performed on patients, summaries for supervisors to sign off on, and
evaluation exercise modules. One of my students, while trying to access a
student evaluation form, got an error that read:

“XML Syntax Error at Line 481, column: 11!”

I tried to replicate the error on my tablet, but was unsuccessful in
doing so. I had a look at the xml and saw nothing wrong with it and no
other student has reported this error. I’ve asked the student to log out
and back in, switch off the tablet and even clock out and back in, but the
error still appears.

What does this error mean? and how do i fix it?

Kind regards,
Ameera


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"commcare-users" group.
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Hey,

It can’t be done in CommCare HQ and would be pretty difficult to do
accidentally. It would entail browsing to hidden system folders on the
device (probalby while plugged into a computer) and manually editing files.

Cory

··· On Wed, Apr 16, 2014 at 10:18 AM, Ameera Hamid wrote:

Hi Cory,

Yes i have installed the same applicatiin on all of the students devices.
The student did confirm having a memory card inserted into the tablet and
i will be guiding him through a reinstallation.

Just out of curiosity, when you suggested that someone may have
"accidentally modified the files in a way that it has broken them", I was
wondering whether that would be possible to do from a tablet? or did you
mean from the commcareHQ? And if it could be done from the tablet, how
would that be done? So that I can be aware of this.

Kind regards,
Ameera

On Wed, Apr 16, 2014 at 1:21 PM, Cory Zue czue@dimagi.com wrote:

Hi Ameera,

This is very strange. Just to confirm you have installed the same
application on everybody’s devices and it is failing on just one?

It sounds like either the memory card has been corrupted or someone has
accidentally modified the files in a way that has broken them. I would
recommend uninstalling and reinstalling the application on the device (on
Android you can just clear application data and then rescan the barcode).

https://confluence.dimagi.com/display/commcarepublic/Installing+CommCareODK+Android

Cory

On Wed, Apr 16, 2014 at 4:01 AM, Ameera Hamid ameera.hamid91@gmail.comwrote:

Hi All,

I am using CommCare to create an electronic logbook for my students to
use at their clinical training sites. The logbook has several modules’ for
registering their rotation, clocking in and out everyday, adding skills
performed on patients, summaries for supervisors to sign off on, and
evaluation exercise modules. One of my students, while trying to access a
student evaluation form, got an error that read:

“XML Syntax Error at Line 481, column: 11!”

I tried to replicate the error on my tablet, but was unsuccessful in
doing so. I had a look at the xml and saw nothing wrong with it and no
other student has reported this error. I’ve asked the student to log out
and back in, switch off the tablet and even clock out and back in, but the
error still appears.

What does this error mean? and how do i fix it?

Kind regards,
Ameera


You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-users+unsubscribe@googlegroups.com.
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