User accounts not syncing for CommCareODK

Clayton, let’s look into this when you get in.

··· On Mon, Oct 31, 2011 at 4:48 AM, Mohini Bhavsar wrote: > Hi all, > I waited to hear back from both Michael (domain: rmf) and Prabhas (domain: > frhs-who-columbia) to get back to me about this. In the last week, both have > installed CommCareODK applications on their Androids, created a userIDs on > CCHQ, but have been unsuccessful in syncing those accounts to their phone. > message is: "Authentication failed on server, please check credentials and > try again" > Can we look into this please? > Mohini > > ---------- Forwarded message ---------- > From: michael matheke > Date: Mon, Oct 31, 2011 at 9:24 AM > Subject: Re: Follow-up on Mobiles Set-up > To: Mohini Bhavsar > > > Hi Mohini, > I created an id "michaelodk" from commcare hq, but still can't log onto it > using my android. I get the same authenticate failure. > How were the rest of the interviews? > Thanks, > Michael > On Sun, Oct 30, 2011 at 3:54 PM, Mohini Bhavsar wrote: >> >> Keep me in the loop on this. If there is a bug, we'll need to resolve >> that asap. >> Thanks Michael. > > > > -- > Michael Matheke-Fischer > Deputy Director of Programs - India > Real Medicine Foundation > Mobile # (Delhi): (0091) 9971234868 > Mobile # (Madhya Pradesh): (0091) 9098116315 > Skype id: michael_matheke > http://www.realmedicinefoundation.org/ > > > >

Sorry, I hadn’t meant for this to get sent to the users list however,
if you are experiencing issues restoring from CommCare ODK, we are
looking into it now.

thanks,
Cory

··· On Mon, Oct 31, 2011 at 10:36 AM, Cory Zue wrote: > Clayton, let's look into this when you get in. > > On Mon, Oct 31, 2011 at 4:48 AM, Mohini Bhavsar wrote: >> Hi all, >> I waited to hear back from both Michael (domain: rmf) and Prabhas (domain: >> frhs-who-columbia) to get back to me about this. In the last week, both have >> installed CommCareODK applications on their Androids, created a userIDs on >> CCHQ, but have been unsuccessful in syncing those accounts to their phone. >> message is: "Authentication failed on server, please check credentials and >> try again" >> Can we look into this please? >> Mohini >> >> ---------- Forwarded message ---------- >> From: michael matheke >> Date: Mon, Oct 31, 2011 at 9:24 AM >> Subject: Re: Follow-up on Mobiles Set-up >> To: Mohini Bhavsar >> >> >> Hi Mohini, >> I created an id "michaelodk" from commcare hq, but still can't log onto it >> using my android. I get the same authenticate failure. >> How were the rest of the interviews? >> Thanks, >> Michael >> On Sun, Oct 30, 2011 at 3:54 PM, Mohini Bhavsar wrote: >>> >>> Keep me in the loop on this. If there is a bug, we'll need to resolve >>> that asap. >>> Thanks Michael. >> >> >> >> -- >> Michael Matheke-Fischer >> Deputy Director of Programs - India >> Real Medicine Foundation >> Mobile # (Delhi): (0091) 9971234868 >> Mobile # (Madhya Pradesh): (0091) 9098116315 >> Skype id: michael_matheke >> http://www.realmedicinefoundation.org/ >> >> >> >> >