We are using Commcare to track sales, installations and after sales for our customers. So our Customer Case moves through a two divisions, Sales and Technical, each division with their own mobile workers. We measure certain results from each division, ie amount of deposits, mount of installs.
Once a sale is finished, the Sales Mobile User (eg sales1) will get a counter incremented that is saved as a user case. So sales1/count_deposits = count_deposits+1. Which is already implemented.
Then the Customer Case moves to a Technical Mobile Users(eg tech1) who completes the installation. The counter is count_installs for filling out this form. But both tech1 and sales1 counters need to increment for the user case property count_installs. I can increment this counter for tech1, as they are the mobile user filling the form out.
But how can I reference sales1 and add to their case properties, so add 1 to their count_installs property? So basically updating another mobile user case within a form?
Thanks and hope this makes sense:)