I’m forwarding along this short email thread about the "unregistered users"
problem that we’re having in HQ1.0.
*Description of problem: *
In the form submission report, there are forms being submitted by
"unregistered-user catty", for example. The practical problem is that an
unregistered user won’t be able to OTA restore their data which becomes a
problem when we’re going to be upgrading the mobile client (OTA restore will
be required to push down client lists and also open referral cases). Another
practical problem is that these users don’t currently show up in the form
submission report. There is a “None” user in the form submission report and
we think that the forms submitted by the “unregistered users” are being
aggregated into this “None” user.
*Additional Questions: *
Are there any other practical problems with a user being “unregistered”?
How can a user not be registered in HQ if they can submit forms?
Now, that I recall, there were un-registered users in HQ.9 as well. So,
this may mean that the un-registered users is not a problem created by the
.9 to 1.0 HQ migration.
Here is list of users that are not in the “commcare user list” in CCHQ1.0
and are believed to be “unregistered users”. These are there CommCare
Here is a list of users that are not in the “commcare user list” in CCHQ1.0
and are believed to be “unregistered users”. We don’t have a record of
their specific user name, but these are their real names which most likely
would have derived the user name.
- Elizabeth Joseph
- Hadija Hamsini
Let me know if any more information would be helpful or you have any
Nick P. Amland
Yeah, this is probably the same issue as Catty and the others not being
registered. Once we figure that out, this will be solved too.
2011/3/30 Nick Amland firstname.lastname@example.org
Is the “None” highlight in the screenshot the aggregate of the
"un-registered" users? This is a practical problem for "un-registered"
users other than the fact that they can’t OTA restore.
I’m going to sit down with Ken and Deborah today to go threw the user list.
Hopefully, this will be the first step in fixing this problem. How does
this tie into our problem with open cases?
Nick P. Amland