Transferring cases between mobile workers

Greetings!

I am having issues transferring cases between mobile workers. I followed
the instructions on the wiki and I was able to re-assign the cases from one
worker to the other. The transfer was successful and the changes were
immediately reflected on the case list on HQ. However, the transferred
cases do not appear on the phone. I did the transfer on 6/7/2013. I
initially thought it might take time for the phone to sync with the server
but the changes are not reflected on the phone as yet. Does it take a long
time for the changes to be reflected on the phone?

Thanks,
Fawziya

··· -- Fawziya Karim Massachusetts Institute of Technology Chemical-Biological Engineering (Course 10B) Class of 2012

Hi Fawziya,

To get the phones to update their case list, you need to set the
application up for two-way sync. This is the sync-mode setting here:
https://confluence.dimagi.com/display/commcarepublic/Application+Settings

Thanks,
Sheel

··· On Wed, Jun 12, 2013 at 1:44 PM, Fawziya Karim wrote:

Greetings!

I am having issues transferring cases between mobile workers. I followed
the instructions on the wiki and I was able to re-assign the cases from one
worker to the other. The transfer was successful and the changes were
immediately reflected on the case list on HQ. However, the transferred
cases do not appear on the phone. I did the transfer on 6/7/2013. I
initially thought it might take time for the phone to sync with the server
but the changes are not reflected on the phone as yet. Does it take a long
time for the changes to be reflected on the phone?

Thanks,
Fawziya


Fawziya Karim
Massachusetts Institute of Technology
Chemical-Biological Engineering (Course 10B)
Class of 2012


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Sheel Shah
Project Manager | Dimagi India
t: +91 1146704670 | m: +91 9560187282

(Sorry, email got sent early).

To get the phones to update their case list, you need to set the
application up for two-way sync. This is the sync-mode setting here:
https://confluence.dimagi.com/display/commcarepublic/Application+Settings

You will then need to update the application on the phones and choose the
Sync option for each user. Once you have Two Way Sync setup, you can also
set the pones to auto-sync on a regular basis.

Sheel

··· On Wed, Jun 12, 2013 at 1:46 PM, Sheel Shah wrote:

Hi Fawziya,

To get the phones to update their case list, you need to set the
application up for two-way sync. This is the sync-mode setting here:
https://confluence.dimagi.com/display/commcarepublic/Application+Settings

Thanks,
Sheel

On Wed, Jun 12, 2013 at 1:44 PM, Fawziya Karim fawziyakarim@gmail.comwrote:

Greetings!

I am having issues transferring cases between mobile workers. I followed
the instructions on the wiki and I was able to re-assign the cases from one
worker to the other. The transfer was successful and the changes were
immediately reflected on the case list on HQ. However, the transferred
cases do not appear on the phone. I did the transfer on 6/7/2013. I
initially thought it might take time for the phone to sync with the server
but the changes are not reflected on the phone as yet. Does it take a long
time for the changes to be reflected on the phone?

Thanks,
Fawziya


Fawziya Karim
Massachusetts Institute of Technology
Chemical-Biological Engineering (Course 10B)
Class of 2012


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/groups/opt_out.


Sheel Shah
Project Manager | Dimagi India
t: +91 1146704670 | m: +91 9560187282


Sheel Shah
Project Manager | Dimagi India
t: +91 1146704670 | m: +91 9560187282

Thank you, Sheel. It worked! I was able to get the case list updated on the
phones.

Thanks again,
Fawziya

··· On Wednesday, June 12, 2013 11:19:00 AM UTC+3, Sheel Shah wrote: > > (Sorry, email got sent early). > > To get the phones to update their case list, you need to set the > application up for two-way sync. This is the sync-mode setting here: > https://confluence.dimagi.com/display/commcarepublic/Application+Settings > > You will then need to update the application on the phones and choose the > Sync option for each user. Once you have Two Way Sync setup, you can also > set the pones to auto-sync on a regular basis. > > Sheel > > > On Wed, Jun 12, 2013 at 1:46 PM, Sheel Shah <ss...@dimagi.com wrote: > >> Hi Fawziya, >> >> To get the phones to update their case list, you need to set the >> application up for two-way sync. This is the sync-mode setting here: >> https://confluence.dimagi.com/display/commcarepublic/Application+Settings >> >> Thanks, >> Sheel >> >> >> On Wed, Jun 12, 2013 at 1:44 PM, Fawziya Karim <fawziy...@gmail.com wrote: >> >>> Greetings! >>> >>> I am having issues transferring cases between mobile workers. I followed >>> the instructions on the wiki and I was able to re-assign the cases from one >>> worker to the other. The transfer was successful and the changes were >>> immediately reflected on the case list on HQ. However, the transferred >>> cases do not appear on the phone. I did the transfer on 6/7/2013. I >>> initially thought it might take time for the phone to sync with the server >>> but the changes are not reflected on the phone as yet. Does it take a long >>> time for the changes to be reflected on the phone? >>> >>> Thanks, >>> Fawziya >>> >>> >>> -- >>> Fawziya Karim >>> Massachusetts Institute of Technology >>> Chemical-Biological Engineering (Course 10B) >>> Class of 2012 >>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups "commcare-users" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to commcare-user...@googlegroups.com . >>> For more options, visit https://groups.google.com/groups/opt_out. >>> >>> >>> >> >> >> >> -- >> Sheel Shah >> Project Manager | Dimagi India >> t: +91 1146704670 | m: +91 9560187282 >> >> >> > > > -- > Sheel Shah > Project Manager | Dimagi India > t: +91 1146704670 | m: +91 9560187282 > > >