Sync not working

Hi!

Some of my mobile workers are complaining about synchronize problems in the last few days. Is it a problem with your servers or something not working in oir application? It happened to people in Kenya and Tanzania so I do not think it is their internet mobile connection as they use different networks.

Thanks a lot in advance,
Sabela

Hi Sabela,

If you are using CommCare 2.26.0 - 2.26.2, please upgrade to the latest
version: CommCare 2.26.4. There were some known syncing issues with the
aforementioned versions.

If you aren’t using CommCare 2.26.0 through 2.26.2, then please submit a
support ticket using these instructions
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports and we
can follow up with you there.

Thanks!

··· -- Phillip Mates Mobile Engineer at Dimagi

On Wed, Mar 23, 2016 at 1:01 PM, Sabela Pan sabela@simgas.com wrote:

Hi!

Some of my mobile workers are complaining about synchronize problems in
the last few days. Is it a problem with your servers or something not
working in oir application? It happened to people in Kenya and Tanzania so
I do not think it is their internet mobile connection as they use different
networks.

Thanks a lot in advance,
Sabela


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

Hi Sabela,

You should have received an email from us about a bug affecting your
domain, send from the Dimagi team on March 4 (in case it got caught in your
spam filters) that outlines any steps needed.

Please let us know if you didn’t receive that message so we can follow up
on the cause and any steps you may need to take.

-Clayton

··· On Thu, Mar 24, 2016 at 8:09 AM, Phillip Mates wrote:

Hi Sabela,

If you are using CommCare 2.26.0 - 2.26.2, please upgrade to the latest
version: CommCare 2.26.4. There were some known syncing issues with the
aforementioned versions.

If you aren’t using CommCare 2.26.0 through 2.26.2, then please submit a
support ticket using these instructions
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports and we
can follow up with you there.

Thanks!


Phillip Mates
Mobile Engineer at Dimagi

On Wed, Mar 23, 2016 at 1:01 PM, Sabela Pan sabela@simgas.com wrote:

Hi!

Some of my mobile workers are complaining about synchronize problems in
the last few days. Is it a problem with your servers or something not
working in oir application? It happened to people in Kenya and Tanzania so
I do not think it is their internet mobile connection as they use different
networks.

Thanks a lot in advance,
Sabela


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.