# "Sounds Not Allowed" Application Error **URL:** \ **Category:** Users\ **Created:** [July 29, 2011, 3:03pm UTC](https://forum.dimagi.com/t/sounds-not-allowed-application-error/610 "2011-07-29T15:03:06Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Nick\_Amland](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/n/3ab097/32.png) [@Nick\_Amland](https://forum.dimagi.com/u/Nick_Amland)\ **Post date:** [July 29, 2011, 3:03pm UTC](https://forum.dimagi.com/t/sounds-not-allowed-application-error/610/1 "2011-07-29T15:03:06Z")
Hey cc-users, I'm having a problem with one of the CHV phones down here in Dodoma. This CHV is running a Newborn application which uses both audio and graphic multimedia. She came to me with her phone because when she opened the application and entered the "newborn form" she received an "Application Error". I pressed details, and this was the message: \*Media format not supported! Uri: jr://file/audio/emergency\_signs\_baby.mp3 exception msg:sounds not allowed. \* \*(Useful note is that "emergency\_signs\_baby.mp3" is the first audio recording to be played in this form.) \* First, I checked that specific file, and it's fine, not corrupted or missing. Then, I thought that this was specific to her SD card (it kind of looked low quality), so I put the application and multimedia files on my SD card (which is of high quality). I inserted my SD card (with the application and files on it) and installed the application. I attempted to enter that form, and I got the same "Application Error" message. Then, I thought the problem could be with the application. So, I stuck my SD card (with application and files) into my phone. But, I installed the application and entered the form successfully. Then, I thought it could be a phone "mode" problem. I've checked to make sure the phone is in "General" mode, not in "silence" or another mode that might inhibit the use of sound. All to no avail! It seems its a phone specific problem, but I'm not sure what the problem is. Does anyone have any ideas? Thanks, Nick Nick P. Amland CommCare Field Fellow Dimagi, Inc. Dodoma, Tanzania Google Voice: 253.642.7790 TZ Mobile: +255 762 740 996 Email: [namland@dimagi.com](mailto:namland@dimagi.com) [namland08@gmail.com](mailto:namland08@gmail.com) ---
**Author:** ![Nick\_Amland](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/n/3ab097/32.png) [@Nick\_Amland](https://forum.dimagi.com/u/Nick_Amland)\ **Post date:** [July 29, 2011, 4:41pm UTC](https://forum.dimagi.com/t/sounds-not-allowed-application-error/610/2 "2011-07-29T16:41:30Z")
Hey, This is the 2700c for both the CHV and my test phone. Also, I played the mp3 file outside of the application if that provides any useful information/clues. Thanks, Nick Nick P. Amland CommCare Field Fellow Dimagi, Inc. Dodoma, Tanzania Google Voice: 253.642.7790 TZ Mobile: +255 762 740 996 Email: [namland@dimagi.com](mailto:namland@dimagi.com) [namland08@gmail.com](mailto:namland08@gmail.com) > **···** > > On Fri, Jul 29, 2011 at 6:27 PM, Clayton Sims wrote: > > > Nick, > > > > Strange, that error is actually thrown by the phone when an audio file > > isn't supported natively by the phone. > > > > There are a few potential problems, here. > > > > 1. The phone doesn't support MP3 encoding at all (What model is it?) > > 2. The file is MP3 encoded, but in some format which the phone can't > > support (bitrate, or encoding scheme, etc). > > 3. There's some more insidious configuration issue or bug involved. > > > > Can you provide the phone model and MP3 so I can check 1 and 2? > > > > -Clayton > > > > On Fri, Jul 29, 2011 at 11:03 AM, Nick Amland [namland@dimagi.com](mailto:namland@dimagi.com) wrote: > > > > > Hey cc-users, > > > > > > I'm having a problem with one of the CHV phones down here in Dodoma. This > > > CHV is running a Newborn application which uses both audio and graphic > > > multimedia. > > > > > > She came to me with her phone because when she opened the application and > > > entered the "newborn form" she received an "Application Error". I pressed > > > details, and this was the message: > > > > > > \*Media format not supported! Uri: > > > jr://file/audio/emergency\_signs\_baby.mp3 exception msg:sounds not allowed. > > > \* > > > > > > \*(Useful note is that "emergency\_signs\_baby.mp3" is the first audio > > > recording to be played in this form.) \* > > > > > > First, I checked that specific file, and it's fine, not corrupted or > > > missing. > > > > > > Then, I thought that this was specific to her SD card (it kind of looked > > > low quality), so I put the application and multimedia files on my SD card > > > (which is of high quality). I inserted my SD card (with the application and > > > files on it) and installed the application. I attempted to enter that form, > > > and I got the same "Application Error" message. > > > > > > Then, I thought the problem could be with the application. So, I stuck my > > > SD card (with application and files) into my phone. But, I installed the > > > application and entered the form successfully. > > > > > > Then, I thought it could be a phone "mode" problem. I've checked to make > > > sure the phone is in "General" mode, not in "silence" or another mode that > > > might inhibit the use of sound. > > > > > > All to no avail! It seems its a phone specific problem, but I'm not sure > > > what the problem is. Does anyone have any ideas? > > > > > > Thanks, > > > Nick > > > > > > Nick P. Amland > > > > > > CommCare Field Fellow > > > Dimagi, Inc. > > > Dodoma, Tanzania > > > Google Voice: 253.642.7790 > > > TZ Mobile: +255 762 740 996 > > > Email: [namland@dimagi.com](mailto:namland@dimagi.com) [namland08@gmail.com](mailto:namland08@gmail.com) ---
**Author:** ![Drew\_Roos](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/d/82dd89/32.png) [@Drew\_Roos](https://forum.dimagi.com/u/Drew_Roos)\ **Post date:** [July 29, 2011, 4:47pm UTC](https://forum.dimagi.com/t/sounds-not-allowed-application-error/610/3 "2011-07-29T16:47:34Z")
the only thing i would think of is that the phone is muted or in the 'silent' profile, but you say you've checked that. is there a multimedia permission setting for the app? > **···** > > On Fri, Jul 29, 2011 at 12:41 PM, Nick Amland wrote: > > > Hey, > > > > This is the 2700c for both the CHV and my test phone. > > > > Also, I played the mp3 file outside of the application if that provides any > > useful information/clues. > > > > Thanks, > > Nick > > > > Nick P. Amland > > > > CommCare Field Fellow > > Dimagi, Inc. > > Dodoma, Tanzania > > Google Voice: 253.642.7790 > > TZ Mobile: +255 762 740 996 > > Email: [namland@dimagi.com](mailto:namland@dimagi.com) [namland08@gmail.com](mailto:namland08@gmail.com) > > > > On Fri, Jul 29, 2011 at 6:27 PM, Clayton Sims [csims@dimagi.com](mailto:csims@dimagi.com) wrote: > > > > > Nick, > > > > > > Strange, that error is actually thrown by the phone when an audio file > > > isn't supported natively by the phone. > > > > > > There are a few potential problems, here. > > > > > > 1. The phone doesn't support MP3 encoding at all (What model is it?) > > > 2. The file is MP3 encoded, but in some format which the phone can't > > > support (bitrate, or encoding scheme, etc). > > > 3. There's some more insidious configuration issue or bug involved. > > > > > > Can you provide the phone model and MP3 so I can check 1 and 2? > > > > > > -Clayton > > > > > > On Fri, Jul 29, 2011 at 11:03 AM, Nick Amland [namland@dimagi.com](mailto:namland@dimagi.com) wrote: > > > > > > > Hey cc-users, > > > > > > > > I'm having a problem with one of the CHV phones down here in Dodoma. > > > > This CHV is running a Newborn application which uses both audio and graphic > > > > multimedia. > > > > > > > > She came to me with her phone because when she opened the application and > > > > entered the "newborn form" she received an "Application Error". I pressed > > > > details, and this was the message: > > > > > > > > \*Media format not supported! Uri: > > > > jr://file/audio/emergency\_signs\_baby.mp3 exception msg:sounds not allowed. > > > > \* > > > > > > > > \*(Useful note is that "emergency\_signs\_baby.mp3" is the first audio > > > > recording to be played in this form.) \* > > > > > > > > First, I checked that specific file, and it's fine, not corrupted or > > > > missing. > > > > > > > > Then, I thought that this was specific to her SD card (it kind of looked > > > > low quality), so I put the application and multimedia files on my SD card > > > > (which is of high quality). I inserted my SD card (with the application and > > > > files on it) and installed the application. I attempted to enter that form, > > > > and I got the same "Application Error" message. > > > > > > > > Then, I thought the problem could be with the application. So, I stuck > > > > my SD card (with application and files) into my phone. But, I installed the > > > > application and entered the form successfully. > > > > > > > > Then, I thought it could be a phone "mode" problem. I've checked to make > > > > sure the phone is in "General" mode, not in "silence" or another mode that > > > > might inhibit the use of sound. > > > > > > > > All to no avail! It seems its a phone specific problem, but I'm not sure > > > > what the problem is. Does anyone have any ideas? > > > > > > > > Thanks, > > > > Nick > > > > > > > > Nick P. Amland > > > > > > > > CommCare Field Fellow > > > > Dimagi, Inc. > > > > Dodoma, Tanzania > > > > Google Voice: 253.642.7790 > > > > TZ Mobile: +255 762 740 996 > > > > Email: [namland@dimagi.com](mailto:namland@dimagi.com) [namland08@gmail.com](mailto:namland08@gmail.com) ---
**Author:** ![Clayton\_Sims](https://dimagi.b-cdn.net/user_avatar/forum.dimagi.com/clayton_sims/32/496_2.png) [@Clayton\_Sims](https://forum.dimagi.com/u/Clayton_Sims)\ **Post date:** [July 29, 2011, 4:49pm UTC](https://forum.dimagi.com/t/sounds-not-allowed-application-error/610/4 "2011-07-29T16:49:12Z")
Hm, reading the error again, it looks like the "_sounds not allowed_" message is the one from the phone (I should clean up the message). That definitely implies that somewhere on the phone there is a setting preventing it from playing. If it comes down to it and you can't find the setting, I bet a factory restore would fix the problem. -Clayton > **···** > > On Fri, Jul 29, 2011 at 12:41 PM, Nick Amland wrote: > > > Hey, > > > > This is the 2700c for both the CHV and my test phone. > > > > Also, I played the mp3 file outside of the application if that provides any > > useful information/clues. > > > > Thanks, > > Nick > > > > Nick P. Amland > > > > CommCare Field Fellow > > Dimagi, Inc. > > Dodoma, Tanzania > > Google Voice: 253.642.7790 > > TZ Mobile: +255 762 740 996 > > Email: [namland@dimagi.com](mailto:namland@dimagi.com) [namland08@gmail.com](mailto:namland08@gmail.com) > > > > On Fri, Jul 29, 2011 at 6:27 PM, Clayton Sims [csims@dimagi.com](mailto:csims@dimagi.com) wrote: > > > > > Nick, > > > > > > Strange, that error is actually thrown by the phone when an audio file > > > isn't supported natively by the phone. > > > > > > There are a few potential problems, here. > > > > > > 1. The phone doesn't support MP3 encoding at all (What model is it?) > > > 2. The file is MP3 encoded, but in some format which the phone can't > > > support (bitrate, or encoding scheme, etc). > > > 3. There's some more insidious configuration issue or bug involved. > > > > > > Can you provide the phone model and MP3 so I can check 1 and 2? > > > > > > -Clayton > > > > > > On Fri, Jul 29, 2011 at 11:03 AM, Nick Amland [namland@dimagi.com](mailto:namland@dimagi.com) wrote: > > > > > > > Hey cc-users, > > > > > > > > I'm having a problem with one of the CHV phones down here in Dodoma. > > > > This CHV is running a Newborn application which uses both audio and graphic > > > > multimedia. > > > > > > > > She came to me with her phone because when she opened the application and > > > > entered the "newborn form" she received an "Application Error". I pressed > > > > details, and this was the message: > > > > > > > > \*Media format not supported! Uri: > > > > jr://file/audio/emergency\_signs\_baby.mp3 exception msg:sounds not allowed. > > > > \* > > > > > > > > \*(Useful note is that "emergency\_signs\_baby.mp3" is the first audio > > > > recording to be played in this form.) \* > > > > > > > > First, I checked that specific file, and it's fine, not corrupted or > > > > missing. > > > > > > > > Then, I thought that this was specific to her SD card (it kind of looked > > > > low quality), so I put the application and multimedia files on my SD card > > > > (which is of high quality). I inserted my SD card (with the application and > > > > files on it) and installed the application. I attempted to enter that form, > > > > and I got the same "Application Error" message. > > > > > > > > Then, I thought the problem could be with the application. So, I stuck > > > > my SD card (with application and files) into my phone. But, I installed the > > > > application and entered the form successfully. > > > > > > > > Then, I thought it could be a phone "mode" problem. I've checked to make > > > > sure the phone is in "General" mode, not in "silence" or another mode that > > > > might inhibit the use of sound. > > > > > > > > All to no avail! It seems its a phone specific problem, but I'm not sure > > > > what the problem is. Does anyone have any ideas? > > > > > > > > Thanks, > > > > Nick > > > > > > > > Nick P. Amland > > > > > > > > CommCare Field Fellow > > > > Dimagi, Inc. > > > > Dodoma, Tanzania > > > > Google Voice: 253.642.7790 > > > > TZ Mobile: +255 762 740 996 > > > > Email: [namland@dimagi.com](mailto:namland@dimagi.com) [namland08@gmail.com](mailto:namland08@gmail.com) ---
**Author:** ![Nick\_Amland](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/n/3ab097/32.png) [@Nick\_Amland](https://forum.dimagi.com/u/Nick_Amland)\ **Post date:** [July 29, 2011, 5:01pm UTC](https://forum.dimagi.com/t/sounds-not-allowed-application-error/610/5 "2011-07-29T17:01:39Z")
Hey, Alright, I figured it out. It was a local setting on the phone. The setting is located here: Settings\>Tones\>Application Tones The "Application Tone" setting was set to "Off". I changed it to "On", and this fixed the problem. Not sure, how that got set to "Off". Thanks for the tip to look around for a local setting. Nick Nick P. Amland CommCare Field Fellow Dimagi, Inc. Dodoma, Tanzania Google Voice: 253.642.7790 TZ Mobile: +255 762 740 996 Email: [namland@dimagi.com](mailto:namland@dimagi.com) [namland08@gmail.com](mailto:namland08@gmail.com) > **···** > > On Fri, Jul 29, 2011 at 7:49 PM, Clayton Sims wrote: > > > Hm, reading the error again, it looks like the > > > > "_sounds not allowed_" message is the one from the phone (I should clean > > up the message). > > > > That definitely implies that somewhere on the phone there is a setting > > preventing it from playing. If it comes down to it and you can't find the > > setting, I bet a factory restore would fix the problem. > > > > -Clayton > > > > On Fri, Jul 29, 2011 at 12:41 PM, Nick Amland [namland@dimagi.com](mailto:namland@dimagi.com) wrote: > > > > > Hey, > > > > > > This is the 2700c for both the CHV and my test phone. > > > > > > Also, I played the mp3 file outside of the application if that provides > > > any useful information/clues. > > > > > > Thanks, > > > Nick > > > > > > Nick P. Amland > > > > > > CommCare Field Fellow > > > Dimagi, Inc. > > > Dodoma, Tanzania > > > Google Voice: 253.642.7790 > > > TZ Mobile: +255 762 740 996 > > > Email: [namland@dimagi.com](mailto:namland@dimagi.com) [namland08@gmail.com](mailto:namland08@gmail.com) > > > > > > On Fri, Jul 29, 2011 at 6:27 PM, Clayton Sims [csims@dimagi.com](mailto:csims@dimagi.com) wrote: > > > > > > > Nick, > > > > > > > > Strange, that error is actually thrown by the phone when an audio file > > > > isn't supported natively by the phone. > > > > > > > > There are a few potential problems, here. > > > > > > > > 1. The phone doesn't support MP3 encoding at all (What model is it?) > > > > 2. The file is MP3 encoded, but in some format which the phone can't > > > > support (bitrate, or encoding scheme, etc). > > > > 3. There's some more insidious configuration issue or bug involved. > > > > > > > > Can you provide the phone model and MP3 so I can check 1 and 2? > > > > > > > > -Clayton > > > > > > > > On Fri, Jul 29, 2011 at 11:03 AM, Nick Amland [namland@dimagi.com](mailto:namland@dimagi.com)wrote: > > > > > > > > > Hey cc-users, > > > > > > > > > > I'm having a problem with one of the CHV phones down here in Dodoma. > > > > > This CHV is running a Newborn application which uses both audio and graphic > > > > > multimedia. > > > > > > > > > > She came to me with her phone because when she opened the application > > > > > and entered the "newborn form" she received an "Application Error". I > > > > > pressed details, and this was the message: > > > > > > > > > > \*Media format not supported! Uri: > > > > > jr://file/audio/emergency\_signs\_baby.mp3 exception msg:sounds not allowed. > > > > > \* > > > > > > > > > > \*(Useful note is that "emergency\_signs\_baby.mp3" is the first audio > > > > > recording to be played in this form.) \* > > > > > > > > > > First, I checked that specific file, and it's fine, not corrupted or > > > > > missing. > > > > > > > > > > Then, I thought that this was specific to her SD card (it kind of looked > > > > > low quality), so I put the application and multimedia files on my SD card > > > > > (which is of high quality). I inserted my SD card (with the application and > > > > > files on it) and installed the application. I attempted to enter that form, > > > > > and I got the same "Application Error" message. > > > > > > > > > > Then, I thought the problem could be with the application. So, I stuck > > > > > my SD card (with application and files) into my phone. But, I installed the > > > > > application and entered the form successfully. > > > > > > > > > > Then, I thought it could be a phone "mode" problem. I've checked to > > > > > make sure the phone is in "General" mode, not in "silence" or another mode > > > > > that might inhibit the use of sound. > > > > > > > > > > All to no avail! It seems its a phone specific problem, but I'm not > > > > > sure what the problem is. Does anyone have any ideas? > > > > > > > > > > Thanks, > > > > > Nick > > > > > > > > > > Nick P. Amland > > > > > > > > > > CommCare Field Fellow > > > > > Dimagi, Inc. > > > > > Dodoma, Tanzania > > > > > Google Voice: 253.642.7790 > > > > > TZ Mobile: +255 762 740 996 > > > > > Email: [namland@dimagi.com](mailto:namland@dimagi.com) [namland08@gmail.com](mailto:namland08@gmail.com) ---
**Author:** ![Nick\_Amland](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/n/3ab097/32.png) [@Nick\_Amland](https://forum.dimagi.com/u/Nick_Amland)\ **Post date:** [July 30, 2011, 8:34am UTC](https://forum.dimagi.com/t/sounds-not-allowed-application-error/610/6 "2011-07-30T08:34:59Z")
Hey cc-users, I've added this to the CommCare wiki's troubleshooting page. You can find steps to solve this and other problems there. Thanks, Nick Nick P. Amland CommCare Field Fellow Dimagi, Inc. Dodoma, Tanzania Google Voice: 253.642.7790 TZ Mobile: +255 762 740 996 Email: [namland@dimagi.com](mailto:namland@dimagi.com) [namland08@gmail.com](mailto:namland08@gmail.com) > **···** > > On Fri, Jul 29, 2011 at 8:01 PM, Nick Amland wrote: > > > Hey, > > > > Alright, I figured it out. It was a local setting on the phone. The > > setting is located here: Settings\>Tones\>Application Tones > > > > The "Application Tone" setting was set to "Off". I changed it to "On", and > > this fixed the problem. Not sure, how that got set to "Off". > > > > Thanks for the tip to look around for a local setting. > > > > Nick > > > > Nick P. Amland > > > > CommCare Field Fellow > > Dimagi, Inc. > > Dodoma, Tanzania > > Google Voice: 253.642.7790 > > TZ Mobile: +255 762 740 996 > > Email: [namland@dimagi.com](mailto:namland@dimagi.com) [namland08@gmail.com](mailto:namland08@gmail.com) > > > > On Fri, Jul 29, 2011 at 7:49 PM, Clayton Sims [csims@dimagi.com](mailto:csims@dimagi.com) wrote: > > > > > Hm, reading the error again, it looks like the > > > > > > "_sounds not allowed_" message is the one from the phone (I should clean > > > up the message). > > > > > > That definitely implies that somewhere on the phone there is a setting > > > preventing it from playing. If it comes down to it and you can't find the > > > setting, I bet a factory restore would fix the problem. > > > > > > -Clayton > > > > > > On Fri, Jul 29, 2011 at 12:41 PM, Nick Amland [namland@dimagi.com](mailto:namland@dimagi.com) wrote: > > > > > > > Hey, > > > > > > > > This is the 2700c for both the CHV and my test phone. > > > > > > > > Also, I played the mp3 file outside of the application if that provides > > > > any useful information/clues. > > > > > > > > Thanks, > > > > Nick > > > > > > > > Nick P. Amland > > > > > > > > CommCare Field Fellow > > > > Dimagi, Inc. > > > > Dodoma, Tanzania > > > > Google Voice: 253.642.7790 > > > > TZ Mobile: +255 762 740 996 > > > > Email: [namland@dimagi.com](mailto:namland@dimagi.com) [namland08@gmail.com](mailto:namland08@gmail.com) > > > > > > > > On Fri, Jul 29, 2011 at 6:27 PM, Clayton Sims [csims@dimagi.com](mailto:csims@dimagi.com) wrote: > > > > > > > > > Nick, > > > > > > > > > > Strange, that error is actually thrown by the phone when an audio file > > > > > isn't supported natively by the phone. > > > > > > > > > > There are a few potential problems, here. > > > > > > > > > > 1. The phone doesn't support MP3 encoding at all (What model is it?) > > > > > 2. The file is MP3 encoded, but in some format which the phone can't > > > > > support (bitrate, or encoding scheme, etc). > > > > > 3. There's some more insidious configuration issue or bug involved. > > > > > > > > > > Can you provide the phone model and MP3 so I can check 1 and 2? > > > > > > > > > > -Clayton > > > > > > > > > > On Fri, Jul 29, 2011 at 11:03 AM, Nick Amland [namland@dimagi.com](mailto:namland@dimagi.com)wrote: > > > > > > > > > > > Hey cc-users, > > > > > > > > > > > > I'm having a problem with one of the CHV phones down here in Dodoma. > > > > > > This CHV is running a Newborn application which uses both audio and graphic > > > > > > multimedia. > > > > > > > > > > > > She came to me with her phone because when she opened the application > > > > > > and entered the "newborn form" she received an "Application Error". I > > > > > > pressed details, and this was the message: > > > > > > > > > > > > \*Media format not supported! Uri: > > > > > > jr://file/audio/emergency\_signs\_baby.mp3 exception msg:sounds not allowed. > > > > > > \* > > > > > > > > > > > > \*(Useful note is that "emergency\_signs\_baby.mp3" is the first audio > > > > > > recording to be played in this form.) \* > > > > > > > > > > > > First, I checked that specific file, and it's fine, not corrupted or > > > > > > missing. > > > > > > > > > > > > Then, I thought that this was specific to her SD card (it kind of > > > > > > looked low quality), so I put the application and multimedia files on my SD > > > > > > card (which is of high quality). I inserted my SD card (with the > > > > > > application and files on it) and installed the application. I attempted to > > > > > > enter that form, and I got the same "Application Error" message. > > > > > > > > > > > > Then, I thought the problem could be with the application. So, I stuck > > > > > > my SD card (with application and files) into my phone. But, I installed the > > > > > > application and entered the form successfully. > > > > > > > > > > > > Then, I thought it could be a phone "mode" problem. I've checked to > > > > > > make sure the phone is in "General" mode, not in "silence" or another mode > > > > > > that might inhibit the use of sound. > > > > > > > > > > > > All to no avail! It seems its a phone specific problem, but I'm not > > > > > > sure what the problem is. Does anyone have any ideas? > > > > > > > > > > > > Thanks, > > > > > > Nick > > > > > > > > > > > > Nick P. Amland > > > > > > > > > > > > CommCare Field Fellow > > > > > > Dimagi, Inc. > > > > > > Dodoma, Tanzania > > > > > > Google Voice: 253.642.7790 > > > > > > TZ Mobile: +255 762 740 996 > > > > > > Email: [namland@dimagi.com](mailto:namland@dimagi.com) [namland08@gmail.com](mailto:namland08@gmail.com)