# Server error **URL:** \ **Category:** Users\ **Created:** [April 28, 2016, 10:35am UTC](https://forum.dimagi.com/t/server-error/2703 "2016-04-28T10:35:49Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![A\_JOSEPH\_ENNE](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/a/ba9def/32.png) [@A\_JOSEPH\_ENNE](https://forum.dimagi.com/u/A_JOSEPH_ENNE)\ **Post date:** [April 28, 2016, 10:35am UTC](https://forum.dimagi.com/t/server-error/2703/1 "2016-04-28T10:35:49Z")
Hi folks, i can't connect to Commcare HQ and i can't update and syinc my commcare. please any help? ---
**Author:** ![Nynke\_Brunner](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/n/838e76/32.png) [@Nynke\_Brunner](https://forum.dimagi.com/u/Nynke_Brunner)\ **Post date:** [April 28, 2016, 11:05am UTC](https://forum.dimagi.com/t/server-error/2703/2 "2016-04-28T11:05:36Z")
Hi Josephenne, We're aware of this issue, our team has looked into it and the problem seems to be a result of our database cloud service being unavailable. We have followed up with the Cloudant and they are aware of the widespread outage and they are working urgently to restore access as soon as possible. We'll update everyone on this forum once the problem is resolved. Thank you for your patience and apologies for the inconvenience. Regards, Nynke > **···** > > On Thu, Apr 28, 2016 at 10:35 AM, A JOSEPH ENNE wrote: > > > Hi folks, i can't connect to Commcare HQ and i can't update and syinc my > > commcare. please any help? > > > > -- > > You received this message because you are subscribed to the Google Groups > > "commcare-users" group. > > To unsubscribe from this group and stop receiving emails from it, send an > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout). > > -- > Senior Field Manager | Gestionnaire sur terrain > Dimagi West Africa | Dimagi Afrique de l'Ouest > Mob Sénégal: +221765228700 > Skype: nynke.brunner > > > **[Transforming Social Impact: Data Collection Software & Digital Health...](https://www.dimagi.com)** > > > > Enabling global NGOs with cutting-edge data collection software & digital health solutions. Discover how Dimagi powers impactful frontline work. ---
**Author:** ![Amelia\_Sagoff1](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/a/ecd19e/32.png) [@Amelia\_Sagoff1](https://forum.dimagi.com/u/Amelia_Sagoff1)\ **Post date:** [April 28, 2016, 12:51pm UTC](https://forum.dimagi.com/t/server-error/2703/3 "2016-04-28T12:51:21Z")
Hi, Our engineers have fixed the issue and CommCareHQ is back up and running as usual. Thanks for your patience while the site was unavailable. Amelia > **···** > > On Thu, Apr 28, 2016 at 7:05 AM, Nynke Brunner wrote: > > > Hi Josephenne, > > > > We're aware of this issue, our team has looked into it and the problem > > seems to be a result of our database cloud service being unavailable. We > > have followed up with the Cloudant and they are aware of the widespread > > outage and they are working urgently to restore access as soon as possible. > > We'll update everyone on this forum once the problem is resolved. Thank you > > for your patience and apologies for the inconvenience. > > > > Regards, > > Nynke > > > > On Thu, Apr 28, 2016 at 10:35 AM, A JOSEPH ENNE [joeaenne@gmail.com](mailto:joeaenne@gmail.com) wrote: > > > > > Hi folks, i can't connect to Commcare HQ and i can't update and syinc my > > > commcare. please any help? > > > > > > -- > > > You received this message because you are subscribed to the Google Groups > > > "commcare-users" group. > > > To unsubscribe from this group and stop receiving emails from it, send an > > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout). > > > > -- > > Senior Field Manager | Gestionnaire sur terrain > > Dimagi West Africa | Dimagi Afrique de l'Ouest > > Mob Sénégal: +221765228700 > > Skype: nynke.brunner > > [http://www.dimagi.com](http://www.dimagi.com) > > > > -- > > You received this message because you are subscribed to the Google Groups > > "commcare-users" group. > > To unsubscribe from this group and stop receiving emails from it, send an > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > For more options, visit [https://groups.google.com/d/optout](https://groups.google.com/d/optout).