# Sending SMS to closed cases?

**URL:** <https://forum.dimagi.com/t/sending-sms-to-closed-cases/7036>\
**Category:** Users\
**Created:** [November 18, 2019, 3:57pm UTC](https://forum.dimagi.com/t/sending-sms-to-closed-cases/7036 "2019-11-18T15:57:35Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![KatyF](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/k/858c86/32.png) [@KatyF](https://forum.dimagi.com/u/KatyF)\
**Post date:** [November 18, 2019, 3:57pm UTC](https://forum.dimagi.com/t/sending-sms-to-closed-cases/7036/1 "2019-11-18T15:57:35Z")

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Hello! We have an SMS feature set up as part of our CommCare app to send appointment reminders and some educational/motivational content to patients with records in our system. Our messages are set up as conditional alerts. We don't currently have a rule criteria set up to restrict messages to only be sent to open cases. I am wondering if that is necessary, or if CommCare automatically excludes closed cases from receiving messages. Thank you for your help!

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**Author:** ![Kai\_Cowger\_Dimagi](https://dimagi.b-cdn.net/user_avatar/forum.dimagi.com/kai_cowger_dimagi/32/2509_2.png) [@Kai\_Cowger\_Dimagi](https://forum.dimagi.com/u/Kai_Cowger_Dimagi)\
**Post date:** [November 20, 2019, 8:24pm UTC](https://forum.dimagi.com/t/sending-sms-to-closed-cases/7036/2 "2019-11-20T20:24:22Z")

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Hey Katy,

Conditional alerts are configured to send to **open cases** only, not closed cases. More on this here: [Conditional Alerts - CommCare Public - CommCare Public](https://confluence.dimagi.com/display/commcarepublic/Conditional+Alerts)

Regards,  
Kai