# Sending Automated messages to Community Health Workers **URL:** \ **Category:** Users\ **Created:** [November 12, 2013, 7:28am UTC](https://forum.dimagi.com/t/sending-automated-messages-to-community-health-workers/1557 "2013-11-12T07:28:13Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Sandra\_Dindi](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/s/9de053/32.png) [@Sandra\_Dindi](https://forum.dimagi.com/u/Sandra_Dindi)\ **Post date:** [November 12, 2013, 7:28am UTC](https://forum.dimagi.com/t/sending-automated-messages-to-community-health-workers/1557/1 "2013-11-12T07:28:13Z")
Hello, I would like to send an automatic messages to Community Health Workers as soon as they send data into the site, as an assurance that that their data has been received and they are on the right track.How can i set this up on the site? Sandra ---
**Author:** ![Giovanni\_Capalbo](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/g/977dab/32.png) [@Giovanni\_Capalbo](https://forum.dimagi.com/u/Giovanni_Capalbo)\ **Post date:** [November 13, 2013, 1:24am UTC](https://forum.dimagi.com/t/sending-automated-messages-to-community-health-workers/1557/2 "2013-11-13T01:24:17Z")
Hi Sandra, Could you describe the use case in a bit more detail? For example, are you looking to send a confirmation SMS to the user every time they create a case? Thanks, Giovanni > **···** > > On Tue, Nov 12, 2013 at 2:28 AM, Sandra Dindi wrote: > > > Hello, > > > > I would like to send an automatic messages to Community Health Workers as > > soon as they send data into the site, as an assurance that that their data > > has been received and they are on the right track.How can i set this up on > > the site? > > > > Sandra > > > > -- > > You received this message because you are subscribed to the Google Groups > > "commcare-users" group. > > To unsubscribe from this group and stop receiving emails from it, send an > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > For more options, visit [https://groups.google.com/groups/opt\_out](https://groups.google.com/groups/opt_out). ---
**Author:** ![Sandra\_Dindi](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/s/9de053/32.png) [@Sandra\_Dindi](https://forum.dimagi.com/u/Sandra_Dindi)\ **Post date:** [November 15, 2013, 7:05am UTC](https://forum.dimagi.com/t/sending-automated-messages-to-community-health-workers/1557/3 "2013-11-15T07:05:16Z")
Giovanni, Exactly.And also every time they submit a form.In my project a case is a person,so many forms can be submitted for one case depending on the frequency of followup by the Community Health worker. I would like the System to automatically send them SMS each time they submit a form. Thanks! > **···** > > On Wed, Nov 13, 2013 at 4:24 AM, Giovanni Capalbo wrote: > > > Hi Sandra, > > > > Could you describe the use case in a bit more detail? For example, are > > you looking to send a confirmation SMS to the user every time they create a > > case? > > > > Thanks, > > Giovanni > > > > On Tue, Nov 12, 2013 at 2:28 AM, Sandra Dindi [sadindi03@gmail.com](mailto:sadindi03@gmail.com) wrote: > > > > > Hello, > > > > > > I would like to send an automatic messages to Community Health Workers as > > > soon as they send data into the site, as an assurance that that their data > > > has been received and they are on the right track.How can i set this up on > > > the site? > > > > > > Sandra > > > > > > -- > > > You received this message because you are subscribed to the Google Groups > > > "commcare-users" group. > > > To unsubscribe from this group and stop receiving emails from it, send an > > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > > > > > For more options, visit [https://groups.google.com/groups/opt\_out](https://groups.google.com/groups/opt_out). > > > > -- > > You received this message because you are subscribed to a topic in the > > Google Groups "commcare-users" group. > > To unsubscribe from this topic, visit > > [https://groups.google.com/d/topic/commcare-users/BDVzyI9sNzI/unsubscribe](https://groups.google.com/d/topic/commcare-users/BDVzyI9sNzI/unsubscribe). > > To unsubscribe from this group and all its topics, send an email to > > [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > For more options, visit [https://groups.google.com/groups/opt\_out](https://groups.google.com/groups/opt_out). ---
**Author:** ![Clayton\_Sims](https://dimagi.b-cdn.net/user_avatar/forum.dimagi.com/clayton_sims/32/496_2.png) [@Clayton\_Sims](https://forum.dimagi.com/u/Clayton_Sims)\ **Post date:** [November 15, 2013, 7:44pm UTC](https://forum.dimagi.com/t/sending-automated-messages-to-community-health-workers/1557/4 "2013-11-15T19:44:46Z")
Sandra, The application currently provides feedback about whether their forms have been submitted to the server. In our experience receiving an abundance of text messages is not the most effective feedback that users can receive of their progress, since it clogs up the phone's text message management system. Have you considered using automated messages in somewhat the opposite way? Our research has shown that the most effective strategy for text message communication is to send reminders for workers about cases that haven't received a followup in a while to remind them to either perform a visit or report a reason for not visiting, which can be helpful centrally. It also lets the user use the normal, passive mechanisms to know when things are going well, and only receive active, directed mechanisms to notify them when something is amiss. Regards, -Clayton > **···** > > On Fri, Nov 15, 2013 at 2:05 AM, Sandra Dindi wrote: > > > Giovanni, > > > > Exactly.And also every time they submit a form.In my project a case is a > > person,so many forms can be submitted for one case depending on the > > frequency of followup by the Community Health worker. > > > > I would like the System to automatically send them SMS each time they > > submit a form. > > > > Thanks! > > > > On Wed, Nov 13, 2013 at 4:24 AM, Giovanni Capalbo [gcapalbo@dimagi.com](mailto:gcapalbo@dimagi.com)wrote: > > > > > Hi Sandra, > > > > > > Could you describe the use case in a bit more detail? For example, are > > > you looking to send a confirmation SMS to the user every time they create a > > > case? > > > > > > Thanks, > > > Giovanni > > > > > > On Tue, Nov 12, 2013 at 2:28 AM, Sandra Dindi [sadindi03@gmail.com](mailto:sadindi03@gmail.com)wrote: > > > > > > > Hello, > > > > > > > > I would like to send an automatic messages to Community Health Workers > > > > as soon as they send data into the site, as an assurance that that their > > > > data has been received and they are on the right track.How can i set this > > > > up on the site? > > > > > > > > Sandra > > > > > > > > -- > > > > You received this message because you are subscribed to the Google > > > > Groups "commcare-users" group. > > > > To unsubscribe from this group and stop receiving emails from it, send > > > > an email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > > > > > > > For more options, visit [https://groups.google.com/groups/opt\_out](https://groups.google.com/groups/opt_out). > > > > > > -- > > > You received this message because you are subscribed to a topic in the > > > Google Groups "commcare-users" group. > > > To unsubscribe from this topic, visit > > > [https://groups.google.com/d/topic/commcare-users/BDVzyI9sNzI/unsubscribe](https://groups.google.com/d/topic/commcare-users/BDVzyI9sNzI/unsubscribe). > > > To unsubscribe from this group and all its topics, send an email to > > > [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > > > > > For more options, visit [https://groups.google.com/groups/opt\_out](https://groups.google.com/groups/opt_out). > > > > -- > > You received this message because you are subscribed to the Google Groups > > "commcare-users" group. > > To unsubscribe from this group and stop receiving emails from it, send an > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > For more options, visit [https://groups.google.com/groups/opt\_out](https://groups.google.com/groups/opt_out). ---
**Author:** ![Sandra\_Dindi](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/s/9de053/32.png) [@Sandra\_Dindi](https://forum.dimagi.com/u/Sandra_Dindi)\ **Post date:** [November 18, 2013, 5:47am UTC](https://forum.dimagi.com/t/sending-automated-messages-to-community-health-workers/1557/5 "2013-11-18T05:47:02Z")
Makes sense,Thanks Clayton. > **···** > > On Fri, Nov 15, 2013 at 10:44 PM, Clayton Sims wrote: > > > Sandra, > > > > The application currently provides feedback about whether their forms have > > been submitted to the server. In our experience receiving an abundance of > > text messages is not the most effective feedback that users can receive of > > their progress, since it clogs up the phone's text message management > > system. > > > > Have you considered using automated messages in somewhat the opposite way? > > Our research has shown that the most effective strategy for text message > > communication is to send reminders for workers about cases that haven't > > received a followup in a while to remind them to either perform a visit or > > report a reason for not visiting, which can be helpful centrally. It also > > lets the user use the normal, passive mechanisms to know when things are > > going well, and only receive active, directed mechanisms to notify them > > when something is amiss. > > > > Regards, > > -Clayton > > > > On Fri, Nov 15, 2013 at 2:05 AM, Sandra Dindi [sadindi03@gmail.com](mailto:sadindi03@gmail.com) wrote: > > > > > Giovanni, > > > > > > Exactly.And also every time they submit a form.In my project a case is a > > > person,so many forms can be submitted for one case depending on the > > > frequency of followup by the Community Health worker. > > > > > > I would like the System to automatically send them SMS each time they > > > submit a form. > > > > > > Thanks! > > > > > > On Wed, Nov 13, 2013 at 4:24 AM, Giovanni Capalbo [gcapalbo@dimagi.com](mailto:gcapalbo@dimagi.com)wrote: > > > > > > > Hi Sandra, > > > > > > > > Could you describe the use case in a bit more detail? For example, are > > > > you looking to send a confirmation SMS to the user every time they create a > > > > case? > > > > > > > > Thanks, > > > > Giovanni > > > > > > > > On Tue, Nov 12, 2013 at 2:28 AM, Sandra Dindi [sadindi03@gmail.com](mailto:sadindi03@gmail.com)wrote: > > > > > > > > > Hello, > > > > > > > > > > I would like to send an automatic messages to Community Health Workers > > > > > as soon as they send data into the site, as an assurance that that their > > > > > data has been received and they are on the right track.How can i set this > > > > > up on the site? > > > > > > > > > > Sandra > > > > > > > > > > -- > > > > > You received this message because you are subscribed to the Google > > > > > Groups "commcare-users" group. > > > > > To unsubscribe from this group and stop receiving emails from it, send > > > > > an email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > > > > > > > > > For more options, visit [https://groups.google.com/groups/opt\_out](https://groups.google.com/groups/opt_out). > > > > > > > > -- > > > > You received this message because you are subscribed to a topic in the > > > > Google Groups "commcare-users" group. > > > > To unsubscribe from this topic, visit > > > > [https://groups.google.com/d/topic/commcare-users/BDVzyI9sNzI/unsubscribe](https://groups.google.com/d/topic/commcare-users/BDVzyI9sNzI/unsubscribe) > > > > . > > > > To unsubscribe from this group and all its topics, send an email to > > > > [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > > > > > > > For more options, visit [https://groups.google.com/groups/opt\_out](https://groups.google.com/groups/opt_out). > > > > > > -- > > > You received this message because you are subscribed to the Google Groups > > > "commcare-users" group. > > > To unsubscribe from this group and stop receiving emails from it, send an > > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > > For more options, visit [https://groups.google.com/groups/opt\_out](https://groups.google.com/groups/opt_out). > > > > -- > > You received this message because you are subscribed to a topic in the > > Google Groups "commcare-users" group. > > To unsubscribe from this topic, visit > > [https://groups.google.com/d/topic/commcare-users/BDVzyI9sNzI/unsubscribe](https://groups.google.com/d/topic/commcare-users/BDVzyI9sNzI/unsubscribe). > > To unsubscribe from this group and all its topics, send an email to > > [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > For more options, visit [https://groups.google.com/groups/opt\_out](https://groups.google.com/groups/opt_out).