[resolved] Unexpected Downtime on CommCare HQ November 19, 2018 & November 20, 2018


(Kai Cowger - Dimagi Senior Support Team Member) #1

Dear users,

We are encountering a period of unexpected downtime across the entire CommCare HQ site. You may see an “internal server error” page or a “500 Error” page when accessing any page on CommCare HQ.

We apologize for the inconvenience, and we hope to be up and running soon!

Regards,
Kai & the Support Team


(Kai Cowger - Dimagi Senior Support Team Member) #2

Hello everyone,

Thank you for your patience as we worked on resolving the unexpected downtime. Everything is back to normal!

Regards,
Kai & the Support Team


(Kishan Sampat) #3

Dear Users,

Unfortunately, this issue has come back again. Our team of engineers is looking into this with the highest priority.

We sincerely apologize for the inconvenience caused.

Regards,


(Kishan Sampat) #4

Dear users, CommCare HQ is functional, however, we’re still monitoring the situation related to the “internal server error” & “500 error” which are still being experienced intermittently.

We sincerely apologize for this problem.

Regards,


(Kishan Sampat) #5

Dear Users,

This issue is now fully resolved. We sincerely apologize for the inconvenience caused due to this.

Regards,