[resolved] CommCare HQ - Data Exports Issue - 18 October 2018

(Kishan Sampat) #1

Dear CommCare HQ users,

We are currently experiencing issues with data exports. You will notice a 500 error page when trying to download an export after it has been generated. We sincerely apologize for the inconvenience, and our engineers are working to resolve this issue as soon as possible.


(Kishan Sampat) #2

Dear Users,

This issue has now been resolved. We sincerely apologize for this hiccup, and thank you for your patience while we worked to resolve the problem. If you continue to face any problems, please feel free to reach out to support@dimagi.com


(Kishan Sampat) #3

Dear Users,

We have resolved the problem, but it seems that some of our customers are still facing this issue. We’re working to resolve the problem urgently and should have it working shortly. We sincerely apologize for the problem.

(btalbot) #4

Dear CommCareHQ Users:

Thank you very much for your patience as we worked though a temporary issue with our exports. A few moments ago, we deployed a solution that should resolve these errors. We apologize for any and all inconveniences this may have caused.