Report sharing : mHealth in Myanmar

Hi CommCare users,

I’m Charles Flèche from Télécoms Without Borders http://www.tsfi.org
At the moment we’re helping PU-AMU http//www.pu-ami.org implementing an MNCH
diagnosis / electronic patient record / data collection tools based on
CommCare. Our users are Midwives and remote Community Health Workers
(auxiliary midwives) in Myanmar.

The first phase of this project took place from March to August this year. We
are now in the process of scaling it up both in term of processes
improvements, number of users and geographical expansion.

We wrote a report explaining the rationals behind our choices, technical and
political decisions. This file also exposes the tools we developed during this
first stage.

You can get this report at
https://drive.google.com/file/d/0B1GcvL4dpPxSTlBYNzhTTFJwczQ/view?usp=sharing

Embedded in the PDF are the sources of every single tool we developed and a
description of the software used to generate them (mostly easy to get cross
platform open source software).

While this report is not officially released to the public (as such we’d be
grateful that you use it for internal purposes only and contact us if you want
to republish it), we hope that you’ll find it useful for your own projects.
This mailing-list and the top notch support from Dimagi proved to be extremely
valuable for us. It seems only natural to share our work with the other
CommCare users.

I’d be happy to answer any questions you may have about our project or the
report at hand.

Sincerely,

··· -- Charles Flèche mHealth Advisor Télécoms Sans Frontières http://www.tsfi.org Première Urgence - Aide Médicale Internationale http://www.pu-ami.org

Wow! I’m downloading it… this should be fascinating to see. You guys can
definitely tell yourselves that you did your part for the spirit of
knowledge management and lessons sharing!

I’ll let you know if any questions pop into mind –

Eric

Wow again. Even just the appendices have really handy stuff – your lists
of training concepts and skills, the phone contract, etc… Thanks so much
for this!!

Hi Charles,

Wow! Thanks for sharing this. I’m curious to know more about training - did
you use a training manual, handouts or job aids that the CHWs could take
with them after the training?

Lauren

Lauren N. Fox
Dimagi, Inc.
Maputo, Mozambique

Moz: +258 82 78 49 245
dimagi.com http://www.dimagi.com/ *| *commcarehq.org

··· On Mon, Dec 15, 2014 at 6:25 AM, Charles Flèche wrote: > > Hi CommCare users, > > I'm Charles Flèche from Télécoms Without Borders http://www.tsfi.org > At the moment we're helping PU-AMU http//www.pu-ami.org implementing an > MNCH > diagnosis / electronic patient record / data collection tools based on > CommCare. Our users are Midwives and remote Community Health Workers > (auxiliary midwives) in Myanmar. > > The first phase of this project took place from March to August this year. > We > are now in the process of scaling it up both in term of processes > improvements, number of users and geographical expansion. > > We wrote a report explaining the rationals behind our choices, technical > and > political decisions. This file also exposes the tools we developed during > this > first stage. > > You can get this report at > > https://drive.google.com/file/d/0B1GcvL4dpPxSTlBYNzhTTFJwczQ/view?usp=sharing > > Embedded in the PDF are the sources of every single tool we developed and a > description of the software used to generate them (mostly easy to get cross > platform open source software). > > While this report is not officially released to the public (as such we'd be > grateful that you use it for internal purposes only and contact us if you > want > to republish it), we hope that you'll find it useful for your own projects. > This mailing-list and the top notch support from Dimagi proved to be > extremely > valuable for us. It seems only natural to share our work with the other > CommCare users. > > I'd be happy to answer any questions you may have about our project or the > report at hand. > > Sincerely, > > -- > Charles Flèche > mHealth Advisor > Télécoms Sans Frontières http://www.tsfi.org > Première Urgence - Aide Médicale Internationale http://www.pu-ami.org > > -- > You received this message because you are subscribed to the Google Groups > "commcare-users" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to commcare-users+unsubscribe@googlegroups.com. > For more options, visit https://groups.google.com/d/optout. >

Many thanks for the kind words Eric. We didn’t you everything by ourselves,
mind you. Especially about training concepts and skills, we shared ideas with
Dimagi, so some things in this report may look familiar for the Wiki addicts.
We tried to give credits / specify the source each we deemed it necessary, but
some may have slipped. Please tell me, I’ll fix in the new report we’ll write
in 6 months for the second phase of the project.

··· On Monday 15 December 2014 01:39:36 Eric Stephan wrote: > Wow again. Even just the appendices have really handy stuff -- your lists > of training concepts and skills, the phone contract, etc... Thanks so much > for this!!


Charles Flèche
mHealth Advisor
Télécoms Sans Frontières http://www.tsfi.org
Première Urgence - Aide Médicale Internationale http://www.pu-ami.org

While we don’t rule out the idea, we didn’t ship manuals, handouts or job aids
after the training so far for several reasons:

  1. The application needs to be self-explanatory. As a C++ / Python software
    developer, I truly believe that an application should be obvious to use. If it
    requires a manual, I think it would our mistake not to simplify and make the
    app obvious enough.

As application users ourselves, I think we have to admit that we barely browse
through manuals anyway. When something is wrong, we are looking for direct
answers on Google. I’d like to recreate the same behavior, replacing “Oh,
let’s google it !” by “Oh, let’s ask the PU-AMI staff about it !”. The idea is
to channel the questions through our team so we can identify the stickiest
points and act upon.

  1. We take the opportunity of monthly gathering of our users to answer their
    questions anyway.

  2. Maintaining a manual is expensive both in terms of time and money. Ideally,
    if a manual is not needed, we can use resources on more valuable matters.

Now we are not quite there yet : we find bugs, mistakes, misunderstandings and
things to tweak on a regular basis. But the goal is to identify these glitches
and find a way to fix them (in term of processes, bug fixing, inline
documentation within the app, rephrasing questions, etc) so a manual becomes
irrelevant.

I’d be happy to have the CommCare community inputs about user manuals. As I
said, while our ultimate goal is to streamline the application so manuals are
not needed, we don’t rule out the possibility to edit an “Application 101 / my
first steps” for the very remote users who can forget about basic usage of the
application between two patients.

Thanks,

··· On Monday 15 December 2014 12:31:52 Lauren Fox wrote: > you use a training manual, handouts or job aids that the CHWs could take > with them after the training?


Charles Flèche
mHealth Advisor
Télécoms Sans Frontières http://www.tsfi.org
Première Urgence - Aide Médicale Internationale http://www.pu-ami.org