Remainder not Work

Hi All,
I setup a reminder to send an SMS if the team member write in a text box
question “Urgent” word but it not work. The configuration I put as the
image attached.

Could you please help me to fix that or if it needs more configuration.
Thanks
Mahmoud

Hi Mahmoud,

A few points which can help you troubleshoot:

  • I see the value is being entered as “Urgent” (with quotes). The quotes
    aren’t necessary as the framework will try to match the exact value you
    enter there.

  • The reminders framework spawns alerts off of changes to cases, so
    Brief_summary_of_the_case must be the case property you are saving to the
    case which has this value, and remember that case property names are case
    sensitive.

  • The framework keeps track of changes at the case level, so if you already
    have a case for which this value is Urgent and the reminder has already
    been sent for that case, even though another form may be submitted to set
    the value again to Urgent, since the case property already has that value a
    new reminder will not be sent. If you require a new reminder to be sent in
    that scenario, the change which you spawn an alert off of will need to be
    tracked in a different way.

Thanks,
Giovanni

··· On Tue, Oct 11, 2016 at 9:09 AM, Mahmoud Abo Shabo wrote:

Hi All,
I setup a reminder to send an SMS if the team member write in a text box
question “Urgent” word but it not work. The configuration I put as the
image attached.

Could you please help me to fix that or if it needs more configuration.
Thanks
Mahmoud


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