Recommended Android Camera Application to use with Commcare? Preventing "Commcare has unfortunately stopped"

Users
1

Hi,
We have set-up all of our workers with SM-J110H, Android 4.4.4 phones
(Samsung J1 Ace) for Commcare roll-out; however, we encountered the issue
whereby 4 of the 6 phones would shut down after any attempts to take a
picture. It would link to camera mode, and then upon pressing okay, Commcare would
kick them out to sign in again.

I have been told to try different camera applications, but the results have
been inconsistent in that the app would work one day and then not the next.

Does this forum have any recommended applications? Or settings I need to
change to avoid this issue?

Best,
Jodie

2

Hi Jodie,

Apologies for the issue - could you please file a bug report
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports being
sure to include the domain and users affected? Then our development team
can take a closer look at your device logs to determine the cause of the
crashes.

Cheers,
Will

··· On Tue, Sep 13, 2016 at 1:09 AM, Jodie Wu wrote:

Hi,
We have set-up all of our workers with SM-J110H, Android 4.4.4 phones
(Samsung J1 Ace) for Commcare roll-out; however, we encountered the issue
whereby 4 of the 6 phones would shut down after any attempts to take a
picture. It would link to camera mode, and then upon pressing okay,
Commcare would kick them out to sign in again.

I have been told to try different camera applications, but the results
have been inconsistent in that the app would work one day and then not the
next.

Does this forum have any recommended applications? Or settings I need to
change to avoid this issue?

Best,
Jodie

--
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

3

Jodie,
I would also suggest seeing if adjusting the image capture size in your
camera app to a smaller resolution helps with this issue.

··· On Tue, Sep 13, 2016 at 8:10 AM, William Pride wrote:

Hi Jodie,

Apologies for the issue - could you please file a bug report
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports being
sure to include the domain and users affected? Then our development team
can take a closer look at your device logs to determine the cause of the
crashes.

Cheers,
Will

On Tue, Sep 13, 2016 at 1:09 AM, Jodie Wu jodiezwu@gmail.com wrote:

Hi,
We have set-up all of our workers with SM-J110H, Android 4.4.4 phones
(Samsung J1 Ace) for Commcare roll-out; however, we encountered the
issue whereby 4 of the 6 phones would shut down after any attempts to take
a picture. It would link to camera mode, and then upon pressing okay,
Commcare would kick them out to sign in again.

I have been told to try different camera applications, but the results
have been inconsistent in that the app would work one day and then not the
next.

Does this forum have any recommended applications? Or settings I need to
change to avoid this issue?

Best,
Jodie

--
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.