Reassigned cases not visible to the new account

#1

Good day

I have reassigned cases to the new user, but when I login using the new user login details the cases are not there. May you please help

Mashudu

#2

Hi Mashudu,

After logging in as the new user, did you sync with the server? Does the case list have any filters which could prevent the cases from appearing? I would also use CommCare’s reporting tools to double check that the case owner is the new user.

  • Ethan