Problem uploading form data to CommCare

Hi,

I have a remote user who is having problems uploading saved survey data to
CommCare. This is how he describes the situation:

Gradually trying to get these uploaded. It is really slow. Phone seems to
stop after loading 1 and you have to resubmit again each time. Sometimes
it can’t even load one - hit and miss. Surveys are not transmitting. I’m
not sure whats going on but you see that the bar moves showing its
submitting data and then it just stalls and ultimately doesn’t submit.

I can confirm that the Android phones are connected to a stable, fast and
reliable wireless internet connection in the United States. They have been
used multiple times in the past to collect survey data without issue by
this remote user, and I can confirm that the phones appear to be in good
working order.

Additionally, when I try to access the Device Log Details on the CommCare
web portal to try to investigate the situation, “Loading Report” shows up
and hangs for several minutes before showing the filtering options. Under
the option for filtering by username, none of the usernames that have been
used to collect data are listed and the only selectable option is
"unknown." Of course, filtering with the default options selected,
including “unknown” username, yields no results (i.e. No data available to
display.). I do not know if the device log issues are related to the
inability to submit forms but I am having issues with both.

Are there any issues from the CommCare server side at the moment? Any ideas
what is going on? The data we are waiting on is time sensitive.

Thanks,

Brandon

Hello,

I’m sorry to hear about this connection issue. Would you please file a bug
report following the template found here:
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports

Please make sure to include your domain name so that we can take a look at
the device logs.

Best,
Will

··· On Mar 28, 2014 8:12 PM, "Brandon" wrote:

Hi,

I have a remote user who is having problems uploading saved survey data to
CommCare. This is how he describes the situation:

Gradually trying to get these uploaded. It is really slow. Phone seems
to stop after loading 1 and you have to resubmit again each time.
Sometimes it can’t even load one - hit and miss. Surveys are not
transmitting. I’m not sure whats going on but you see that the bar moves
showing its submitting data and then it just stalls and ultimately doesn’t
submit.

I can confirm that the Android phones are connected to a stable, fast and
reliable wireless internet connection in the United States. They have been
used multiple times in the past to collect survey data without issue by
this remote user, and I can confirm that the phones appear to be in good
working order.

Additionally, when I try to access the Device Log Details on the CommCare
web portal to try to investigate the situation, “Loading Report” shows up
and hangs for several minutes before showing the filtering options. Under
the option for filtering by username, none of the usernames that have been
used to collect data are listed and the only selectable option is
"unknown." Of course, filtering with the default options selected,
including “unknown” username, yields no results (i.e. No data available
to display.). I do not know if the device log issues are related to the
inability to submit forms but I am having issues with both.

Are there any issues from the CommCare server side at the moment? Any
ideas what is going on? The data we are waiting on is time sensitive.

Thanks,

Brandon


You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

The bug report has been submitted. I look to forward to seeing what you can
find. Thank you for your time.

Brandon

··· On Saturday, March 29, 2014 3:18:58 AM UTC+3, William Pride wrote: > > Hello, > > I'm sorry to hear about this connection issue. Would you please file a bug > report following the template found here: > https://confluence.dimagi.com/display/commcarepublic/Bug+Reports > > Please make sure to include your domain name so that we can take a look at > the device logs. > > Best, > Will > On Mar 28, 2014 8:12 PM, "Brandon" <brando...@gmail.com > wrote: > >> Hi, >> >> I have a remote user who is having problems uploading saved survey data >> to CommCare. This is how he describes the situation: >> >> Gradually trying to get these uploaded. It is really slow. Phone seems >> to stop after loading 1 and you have to resubmit again each time. >> Sometimes it can’t even load one - hit and miss. Surveys are not >> transmitting. I’m not sure whats going on but you see that the bar moves >> showing its submitting data and then it just stalls and ultimately doesn’t >> submit. >> >> I can confirm that the Android phones are connected to a stable, fast and >> reliable wireless internet connection in the United States. They have been >> used multiple times in the past to collect survey data without issue by >> this remote user, and I can confirm that the phones appear to be in good >> working order. >> >> Additionally, when I try to access the Device Log Details on the CommCare >> web portal to try to investigate the situation, "Loading Report" shows up >> and hangs for several minutes before showing the filtering options. Under >> the option for filtering by username, none of the usernames that have been >> used to collect data are listed and the only selectable option is >> "unknown." Of course, filtering with the default options selected, >> including "unknown" username, yields no results (i.e. No data available >> to display.). I do not know if the device log issues are related to the >> inability to submit forms but I am having issues with both. >> >> Are there any issues from the CommCare server side at the moment? Any >> ideas what is going on? The data we are waiting on is time sensitive. >> >> Thanks, >> >> Brandon >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> >