i have a multiple choice questions called child Status and options which are Death, Graduate, Inactive and default i want to close a case when either death, Graduate and inactive are selected. How can i go about it.
The most straightforward way to accomplish this is to capture the case close condition as the output of a Hidden Value question, rather than directly against the multiselect question itself.
You can create a hidden value with an if() statement based on your multiple select, whose output is ‘close’ if the question matches one of those options, then set your case close condition to that hidden value containing ‘close’. That will let you choose to close the case based on arbitrary logic.
Thanks for your assistance.