# Missing data **URL:** \ **Category:** Users\ **Created:** [November 29, 2013, 7:20am UTC](https://forum.dimagi.com/t/missing-data/1574 "2013-11-29T07:20:48Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Natasha\_Lelijveld](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/n/df788c/32.png) [@Natasha\_Lelijveld](https://forum.dimagi.com/u/Natasha_Lelijveld)\ **Post date:** [November 29, 2013, 7:20am UTC](https://forum.dimagi.com/t/missing-data/1574/1 "2013-11-29T07:20:48Z")
Hi, I have come across a major problem. Some of my data is going missing.... we enter it via the android phone but there is no record of it on the server. This has now happened on 3 occasions and I cannot risk using the phones any longer. Sometimes it is a whole case gone missing, sometimes just some forms in a case. I wondered if it is something we are doing wrong or something that can be fixed? One of the case, I could even see the forms on the phone under 'saved' but they were not present on the server. and sometimes when I sync the phones it says 'information on server and phones doesnt match. Starting recovery' (or something similar) .... perhaps this is where the data is going missing? I am using android phones with internet bundles so that forms should be sent straight to the server. If the internet package has run out the phones are synced on the wifi at the end of the day. Please help. I am currently reverting to paper. Natasha ---
**Author:** ![Simon\_Kelly](https://dimagi.b-cdn.net/user_avatar/forum.dimagi.com/simon_kelly/32/494_2.png) [@Simon\_Kelly](https://forum.dimagi.com/u/Simon_Kelly)\ **Post date:** [November 29, 2013, 7:33am UTC](https://forum.dimagi.com/t/missing-data/1574/2 "2013-11-29T07:33:45Z")
Hi Natasha That's very unexpected to lose data. Please could you give me some more information to help diagnose what's going on. Please could you give me the following information: - When did this happen? - Which user did this happen for? - Was it a specific form? If so which form? Thanks and I'm sure we can resolve this quickly. Simon > **···** > > On 29 November 2013 09:20, Natasha Lelijveld wrote: > > > Hi, > > > > I have come across a major problem. Some of my data is going missing.... > > we enter it via the android phone but there is no record of it on the > > server. This has now happened on 3 occasions and I cannot risk using the > > phones any longer. Sometimes it is a whole case gone missing, sometimes > > just some forms in a case. > > > > I wondered if it is something we are doing wrong or something that can be > > fixed? One of the case, I could even see the forms on the phone under > > 'saved' but they were not present on the server. and sometimes when I sync > > the phones it says 'information on server and phones doesnt match. Starting > > recovery' (or something similar) .... perhaps this is where the data is > > going missing? > > > > I am using android phones with internet bundles so that forms should be > > sent straight to the server. If the internet package has run out the > > phones are synced on the wifi at the end of the day. > > > > Please help. I am currently reverting to paper. > > > > Natasha > > > > -- > > You received this message because you are subscribed to the Google Groups > > "commcare-users" group. > > To unsubscribe from this group and stop receiving emails from it, send an > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > For more options, visit [https://groups.google.com/groups/opt\_out](https://groups.google.com/groups/opt_out). > > -- > Simon Kelly > Senior Engineer | Dimagi South Africa ---
**Author:** ![Natasha\_Lelijveld](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/n/df788c/32.png) [@Natasha\_Lelijveld](https://forum.dimagi.com/u/Natasha_Lelijveld)\ **Post date:** [November 29, 2013, 8:00am UTC](https://forum.dimagi.com/t/missing-data/1574/3 "2013-11-29T08:00:14Z")
Hi Simon, Its not any forms in particular. Yesterday we had a case come in for follow up and her base line information had been entered in the field, however her case number did not appear in the list on the phones and she didnt appear when I searched her in the case list. So we had to start again. I ensured that all the phones were synced and still no sign of it. This data was enetered on the 26th Novemeber and was not present on 28th november. The other missing one was the follow up forms - there are arounf 6 forms to be completed on follow up and I was present when we did the measurements and entered them and yet when I checked the case list a few days later on the computer, the information is not there, only the forms we do at baseline are there. The baseline stuff was done on 21st nov and follow up on 25th nov... which has gone. Another child which we followed up that day was fine, all the data is there. I only have 5 phones but I have a lot of forms. Sometimes 2 of the phones are logged in as the same person because the staff havent bothered to log out and log back in again - would that cause a problem? and the phones often have little notifications on them saying that there is a problem with the device log... is that the problem? and as I said, on one occasion I could see the forms under 'saved' and yet they weren;t on the computer and when I opened theses forms on the phones, an error notification said that some forms could not be recovered which was likely due to a build error... but there is not build error because these forms usually work fine... sorry for all this informaton - I cant work out any pattern for it yet.... Natasha > **···** > > On Friday, 29 November 2013 09:33:45 UTC+2, skelly wrote: \> \> Hi Natasha \> \> That's very unexpected to lose data. Please could you give me some more \> information to help diagnose what's going on. Please could you give me the \> following information: \> \> - When did this happen? \> - Which user did this happen for? \> - Was it a specific form? If so which form? \> \> Thanks and I'm sure we can resolve this quickly. \> Simon \> \> \> On 29 November 2013 09:20, Natasha Lelijveld \ \>\> Hi, \>\> \>\> I have come across a major problem. Some of my data is going missing.... \>\> we enter it via the android phone but there is no record of it on the \>\> server. This has now happened on 3 occasions and I cannot risk using the \>\> phones any longer. Sometimes it is a whole case gone missing, sometimes \>\> just some forms in a case. \>\> \>\> I wondered if it is something we are doing wrong or something that can be \>\> fixed? One of the case, I could even see the forms on the phone under \>\> 'saved' but they were not present on the server. and sometimes when I sync \>\> the phones it says 'information on server and phones doesnt match. Starting \>\> recovery' (or something similar) .... perhaps this is where the data is \>\> going missing? \>\> \>\> I am using android phones with internet bundles so that forms should be \>\> sent straight to the server. If the internet package has run out the \>\> phones are synced on the wifi at the end of the day. \>\> \>\> Please help. I am currently reverting to paper. \>\> \>\> Natasha \>\> \>\> -- \>\> You received this message because you are subscribed to the Google Groups \>\> "commcare-users" group. \>\> To unsubscribe from this group and stop receiving emails from it, send an \>\> email to commcare-user...@googlegroups.com . \>\> For more options, visit https://groups.google.com/groups/opt\_out. \>\> \> \> \> \> -- \> Simon Kelly \> Senior Engineer | Dimagi South Africa \> ---
**Author:** ![JayH](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/j/6a8cbe/32.png) [@JayH](https://forum.dimagi.com/u/JayH)\ **Post date:** [September 17, 2019, 1:52pm UTC](https://forum.dimagi.com/t/missing-data/1574/4 "2019-09-17T13:52:57Z")
@Simon_Kelly , @Natasha_Lelijveld Good day, Please how was this resolved as i am facing almost the same issue at the moment. The data doesn't show up in the server for some users and also they aren't showing up when they attempt to conduct a follow up. Kindly advise Thanks in advance ---
**Author:** ![Dev](https://dimagi.b-cdn.net/user_avatar/forum.dimagi.com/dev/32/499_2.png) [@Dev](https://forum.dimagi.com/u/Dev)\ **Post date:** [September 17, 2019, 11:29pm UTC](https://forum.dimagi.com/t/missing-data/1574/5 "2019-09-17T23:29:31Z")
@JayH, Can you please ping me on Skype about this? Thanks. Dev ---
**Author:** ![JayH](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/j/6a8cbe/32.png) [@JayH](https://forum.dimagi.com/u/JayH)\ **Post date:** [September 18, 2019, 7:46am UTC](https://forum.dimagi.com/t/missing-data/1574/6 "2019-09-18T07:46:12Z")
I will do that today, thanks so much for jumping on this. ---
**Author:** ![justusmus](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/j/e9bcb4/32.png) [@justusmus](https://forum.dimagi.com/u/justusmus)\ **Post date:** [September 20, 2019, 12:59pm UTC](https://forum.dimagi.com/t/missing-data/1574/7 "2019-09-20T12:59:39Z")
Hi Dev, I am experiencing the same issue. Can you you help me ? I am looking forward to hear from you. Justin.