Is CommCare down?

Users
#1

Hi all,

Is anyone else experiencing problems with commcare this morning? A large group of my mobile workers cannot log in or if logged in and try to open a form commcare crashes. Any similar experience this morning? Or is there some maintenance thats happening?

Kind regards,
Ameera

#2

Ameera,

Sounds serious - please report this bug following the template here
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports and
someone on our team will follow up.

-Will

··· On Mon, Nov 3, 2014 at 12:46 AM, Ameera Hamid wrote:

Hi all,

Is anyone else experiencing problems with commcare this morning? A large
group of my mobile workers cannot log in or if logged in and try to open a
form commcare crashes. Any similar experience this morning? Or is there
some maintenance thats happening?

Kind regards,
Ameera

–
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

#3

yes… we are also having same problem .

“unfortunately CommCare has stopped”

··· On Nov 3, 2014 11:16 AM, "Ameera Hamid" wrote:

Hi all,

Is anyone else experiencing problems with commcare this morning? A large
group of my mobile workers cannot log in or if logged in and try to open a
form commcare crashes. Any similar experience this morning? Or is there
some maintenance thats happening?

Kind regards,
Ameera

–
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

#4

Hi Ameera and latu,

Are you still experiencing this issue? I am currently able to log in and
access forms in CommCare.

I apologize for any inconvenience this may have caused you.

Thank you

··· On Monday, November 3, 2014 7:54:54 AM UTC+2, Ameera Hamid wrote: > > Yes thats the same message we receiving > On 03 Nov 2014 7:51 AM, "Latika Sb" <latik...@gmail.com > wrote: > >> yes.. we are also having same problem . >> >> "unfortunately CommCare has stopped" >> On Nov 3, 2014 11:16 AM, "Ameera Hamid" <ameera....@gmail.com > wrote: >> >>> Hi all, >>> >>> Is anyone else experiencing problems with commcare this morning? A large >>> group of my mobile workers cannot log in or if logged in and try to open a >>> form commcare crashes. Any similar experience this morning? Or is there >>> some maintenance thats happening? >>> >>> Kind regards, >>> Ameera >>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups "commcare-users" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to commcare-user...@googlegroups.com . >>> For more options, visit https://groups.google.com/d/optout. >>> >> -- >> You received this message because you are subscribed to a topic in the >> Google Groups "commcare-users" group. >> To unsubscribe from this topic, visit >> https://groups.google.com/d/topic/commcare-users/CBMZjunJpOc/unsubscribe. >> To unsubscribe from this group and all its topics, send an email to >> commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> >
#5

they are still unable to open forms even after re-installing both commcare
and scanning the barcode

··· On Monday, 3 November 2014 09:33:02 UTC+2, Jon Emord wrote: > > Hi Ameera and latu, > > Are you still experiencing this issue? I am currently able to log in and > access forms in CommCare. > > I apologize for any inconvenience this may have caused you. > > Thank you > > On Monday, November 3, 2014 7:54:54 AM UTC+2, Ameera Hamid wrote: >> >> Yes thats the same message we receiving >> On 03 Nov 2014 7:51 AM, "Latika Sb" wrote: >> >>> yes.. we are also having same problem . >>> >>> "unfortunately CommCare has stopped" >>> On Nov 3, 2014 11:16 AM, "Ameera Hamid" wrote: >>> >>>> Hi all, >>>> >>>> Is anyone else experiencing problems with commcare this morning? A >>>> large group of my mobile workers cannot log in or if logged in and try to >>>> open a form commcare crashes. Any similar experience this morning? Or is >>>> there some maintenance thats happening? >>>> >>>> Kind regards, >>>> Ameera >>>> >>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "commcare-users" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to commcare-user...@googlegroups.com. >>>> For more options, visit https://groups.google.com/d/optout. >>>> >>> -- >>> You received this message because you are subscribed to a topic in the >>> Google Groups "commcare-users" group. >>> To unsubscribe from this topic, visit >>> https://groups.google.com/d/topic/commcare-users/CBMZjunJpOc/unsubscribe >>> . >>> To unsubscribe from this group and all its topics, send an email to >>> commcare-user...@googlegroups.com. >>> For more options, visit https://groups.google.com/d/optout. >>> >>
#6

Yes thats the same message we receiving

··· On 03 Nov 2014 7:51 AM, "Latika Sb" wrote:

yes… we are also having same problem .

"unfortunately CommCare has stopped"
On Nov 3, 2014 11:16 AM, “Ameera Hamid” ameera.hamid91@gmail.com wrote:

Hi all,

Is anyone else experiencing problems with commcare this morning? A large
group of my mobile workers cannot log in or if logged in and try to open a
form commcare crashes. Any similar experience this morning? Or is there
some maintenance thats happening?

Kind regards,
Ameera

–
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
To unsubscribe from this topic, visit
https://groups.google.com/d/topic/commcare-users/CBMZjunJpOc/unsubscribe.
To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

#7

Yes my mobile workers are still having problems

··· On Mon, Nov 3, 2014 at 9:33 AM, Jon Emord wrote:

Hi Ameera and latu,

Are you still experiencing this issue? I am currently able to log in and
access forms in CommCare.

I apologize for any inconvenience this may have caused you.

Thank you

On Monday, November 3, 2014 7:54:54 AM UTC+2, Ameera Hamid wrote:

Yes thats the same message we receiving
On 03 Nov 2014 7:51 AM, “Latika Sb” latik...@gmail.com wrote:

yes… we are also having same problem .

"unfortunately CommCare has stopped"
On Nov 3, 2014 11:16 AM, “Ameera Hamid” ameera....@gmail.com wrote:

Hi all,

Is anyone else experiencing problems with commcare this morning? A
large group of my mobile workers cannot log in or if logged in and try to
open a form commcare crashes. Any similar experience this morning? Or is
there some maintenance thats happening?

Kind regards,
Ameera

–
You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
To unsubscribe from this topic, visit https://groups.google.com/d/
topic/commcare-users/CBMZjunJpOc/unsubscribe.
To unsubscribe from this group and all its topics, send an email to
commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
To unsubscribe from this topic, visit
https://groups.google.com/d/topic/commcare-users/CBMZjunJpOc/unsubscribe.
To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

#8

Hi Ameera and Latika,

This looks like a problem with the 2.16 mobile release. We’re working on a
fix right now.

I’m sorry for the trouble, and will let you know as soon as it’s fixed!

-Jenny

··· On Mon, Nov 3, 2014 at 1:05 PM, Ameera Hamid wrote:

Yes my mobile workers are still having problems

On Mon, Nov 3, 2014 at 9:33 AM, Jon Emord jemord@dimagi.com wrote:

Hi Ameera and latu,

Are you still experiencing this issue? I am currently able to log in and
access forms in CommCare.

I apologize for any inconvenience this may have caused you.

Thank you

On Monday, November 3, 2014 7:54:54 AM UTC+2, Ameera Hamid wrote:

Yes thats the same message we receiving
On 03 Nov 2014 7:51 AM, “Latika Sb” latik...@gmail.com wrote:

yes… we are also having same problem .

"unfortunately CommCare has stopped"
On Nov 3, 2014 11:16 AM, “Ameera Hamid” ameera....@gmail.com wrote:

Hi all,

Is anyone else experiencing problems with commcare this morning? A
large group of my mobile workers cannot log in or if logged in and try to
open a form commcare crashes. Any similar experience this morning? Or is
there some maintenance thats happening?

Kind regards,
Ameera

–
You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
To unsubscribe from this topic, visit https://groups.google.com/d/
topic/commcare-users/CBMZjunJpOc/unsubscribe.
To unsubscribe from this group and all its topics, send an email to
commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
To unsubscribe from this topic, visit
https://groups.google.com/d/topic/commcare-users/CBMZjunJpOc/unsubscribe.
To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

#9

How can users revert to 2.15 if they have updated from playstore? So that
they are able to use the application in the mean time?

Kind regards,
Ameera

··· On Mon, Nov 3, 2014 at 9:38 AM, Jenny Schweers wrote:

Hi Ameera and Latika,

This looks like a problem with the 2.16 mobile release. We’re working on a
fix right now.

I’m sorry for the trouble, and will let you know as soon as it’s fixed!

-Jenny

On Mon, Nov 3, 2014 at 1:05 PM, Ameera Hamid ameera.hamid91@gmail.com wrote:

Yes my mobile workers are still having problems

On Mon, Nov 3, 2014 at 9:33 AM, Jon Emord jemord@dimagi.com wrote:

Hi Ameera and latu,

Are you still experiencing this issue? I am currently able to log in and
access forms in CommCare.

I apologize for any inconvenience this may have caused you.

Thank you

On Monday, November 3, 2014 7:54:54 AM UTC+2, Ameera Hamid wrote:

Yes thats the same message we receiving
On 03 Nov 2014 7:51 AM, “Latika Sb” latik...@gmail.com wrote:

yes… we are also having same problem .

"unfortunately CommCare has stopped"
On Nov 3, 2014 11:16 AM, “Ameera Hamid” ameera....@gmail.com wrote:

Hi all,

Is anyone else experiencing problems with commcare this morning? A
large group of my mobile workers cannot log in or if logged in and try to
open a form commcare crashes. Any similar experience this morning? Or is
there some maintenance thats happening?

Kind regards,
Ameera

–
You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it,
send an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
To unsubscribe from this topic, visit https://groups.google.com/d/
topic/commcare-users/CBMZjunJpOc/unsubscribe.
To unsubscribe from this group and all its topics, send an email to
commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
To unsubscribe from this topic, visit
https://groups.google.com/d/topic/commcare-users/CBMZjunJpOc/unsubscribe
.
To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
To unsubscribe from this topic, visit
https://groups.google.com/d/topic/commcare-users/CBMZjunJpOc/unsubscribe.
To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

#10

Could they uninstall the app and just download the 2.15 APK from an email?
And if so, could you please send me the 2.15 APK.

Thanks,
Ameera

··· On Mon, Nov 3, 2014 at 9:38 AM, Jenny Schweers wrote:

Hi Ameera and Latika,

This looks like a problem with the 2.16 mobile release. We’re working on a
fix right now.

I’m sorry for the trouble, and will let you know as soon as it’s fixed!

-Jenny

On Mon, Nov 3, 2014 at 1:05 PM, Ameera Hamid ameera.hamid91@gmail.com wrote:

Yes my mobile workers are still having problems

On Mon, Nov 3, 2014 at 9:33 AM, Jon Emord jemord@dimagi.com wrote:

Hi Ameera and latu,

Are you still experiencing this issue? I am currently able to log in and
access forms in CommCare.

I apologize for any inconvenience this may have caused you.

Thank you

On Monday, November 3, 2014 7:54:54 AM UTC+2, Ameera Hamid wrote:

Yes thats the same message we receiving
On 03 Nov 2014 7:51 AM, “Latika Sb” latik...@gmail.com wrote:

yes… we are also having same problem .

"unfortunately CommCare has stopped"
On Nov 3, 2014 11:16 AM, “Ameera Hamid” ameera....@gmail.com wrote:

Hi all,

Is anyone else experiencing problems with commcare this morning? A
large group of my mobile workers cannot log in or if logged in and try to
open a form commcare crashes. Any similar experience this morning? Or is
there some maintenance thats happening?

Kind regards,
Ameera

–
You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it,
send an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
To unsubscribe from this topic, visit https://groups.google.com/d/
topic/commcare-users/CBMZjunJpOc/unsubscribe.
To unsubscribe from this group and all its topics, send an email to
commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
To unsubscribe from this topic, visit
https://groups.google.com/d/topic/commcare-users/CBMZjunJpOc/unsubscribe
.
To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
To unsubscribe from this topic, visit
https://groups.google.com/d/topic/commcare-users/CBMZjunJpOc/unsubscribe.
To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

#11

Hi Ameera,

I’m not sure if my last message came through.

A new version of CommCare, which fixes this issue, has been sent to the
Google Play Store, but it may take a few minutes for Google to publish it.
When the “What’s New” section includes information about 2.16.1, the new
version is available:

Unfortunately, the APK is now too large to attach to attach to an email.

I’m sorry for the trouble, and thank you for your patience! Please let us
know if you encounter any other difficulties.

-Jenny

··· On Mon, Nov 3, 2014 at 3:13 PM, Jenny Schweers wrote:

Hi Ameera,

The 2.16.1 APK, which has a fix for this issue, is attached to this email.

This new version has also been pushed to the Google Play Store, but it may
take some time for it to be visible there.

I’m sorry for the trouble, and thank you for your patience! Please let us
know if you encounter any other difficulties.

-Jenny

On Mon, Nov 3, 2014 at 2:19 PM, Ameera Hamid ameera.hamid91@gmail.com wrote:

Could they uninstall the app and just download the 2.15 APK from an
email? And if so, could you please send me the 2.15 APK.

Thanks,
Ameera

On Mon, Nov 3, 2014 at 9:38 AM, Jenny Schweers jschweers@dimagi.com wrote:

Hi Ameera and Latika,

This looks like a problem with the 2.16 mobile release. We’re working on
a fix right now.

I’m sorry for the trouble, and will let you know as soon as it’s fixed!

-Jenny

On Mon, Nov 3, 2014 at 1:05 PM, Ameera Hamid ameera.hamid91@gmail.com wrote:

Yes my mobile workers are still having problems

On Mon, Nov 3, 2014 at 9:33 AM, Jon Emord jemord@dimagi.com wrote:

Hi Ameera and latu,

Are you still experiencing this issue? I am currently able to log in
and access forms in CommCare.

I apologize for any inconvenience this may have caused you.

Thank you

On Monday, November 3, 2014 7:54:54 AM UTC+2, Ameera Hamid wrote:

Yes thats the same message we receiving
On 03 Nov 2014 7:51 AM, “Latika Sb” latik...@gmail.com wrote:

yes… we are also having same problem .

"unfortunately CommCare has stopped"
On Nov 3, 2014 11:16 AM, “Ameera Hamid” ameera....@gmail.com wrote:

Hi all,

Is anyone else experiencing problems with commcare this morning? A
large group of my mobile workers cannot log in or if logged in and try to
open a form commcare crashes. Any similar experience this morning? Or is
there some maintenance thats happening?

Kind regards,
Ameera

–
You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it,
send an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in
the Google Groups “commcare-users” group.
To unsubscribe from this topic, visit https://groups.google.com/d/
topic/commcare-users/CBMZjunJpOc/unsubscribe.
To unsubscribe from this group and all its topics, send an email to
commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
To unsubscribe from this topic, visit
https://groups.google.com/d/topic/commcare-users/CBMZjunJpOc/unsubscribe
.
To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
To unsubscribe from this topic, visit
https://groups.google.com/d/topic/commcare-users/CBMZjunJpOc/unsubscribe
.
To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

#12

Thank you fro fixing the issue so quickly!

··· On Mon, Nov 3, 2014 at 11:54 AM, Jenny Schweers wrote:

Hi Ameera,

I’m not sure if my last message came through.

A new version of CommCare, which fixes this issue, has been sent to the
Google Play Store, but it may take a few minutes for Google to publish it.
When the “What’s New” section includes information about 2.16.1, the new
version is available:
https://play.google.com/store/apps/details?id=org.commcare.dalvik

Unfortunately, the APK is now too large to attach to attach to an email.

I’m sorry for the trouble, and thank you for your patience! Please let us
know if you encounter any other difficulties.

-Jenny

On Mon, Nov 3, 2014 at 3:13 PM, Jenny Schweers jschweers@dimagi.com wrote:

Hi Ameera,

The 2.16.1 APK, which has a fix for this issue, is attached to this email.

This new version has also been pushed to the Google Play Store, but it
may take some time for it to be visible there.

I’m sorry for the trouble, and thank you for your patience! Please let us
know if you encounter any other difficulties.

-Jenny

On Mon, Nov 3, 2014 at 2:19 PM, Ameera Hamid ameera.hamid91@gmail.com wrote:

Could they uninstall the app and just download the 2.15 APK from an
email? And if so, could you please send me the 2.15 APK.

Thanks,
Ameera

On Mon, Nov 3, 2014 at 9:38 AM, Jenny Schweers jschweers@dimagi.com wrote:

Hi Ameera and Latika,

This looks like a problem with the 2.16 mobile release. We’re working
on a fix right now.

I’m sorry for the trouble, and will let you know as soon as it’s fixed!

-Jenny

On Mon, Nov 3, 2014 at 1:05 PM, Ameera Hamid ameera.hamid91@gmail.com wrote:

Yes my mobile workers are still having problems

On Mon, Nov 3, 2014 at 9:33 AM, Jon Emord jemord@dimagi.com wrote:

Hi Ameera and latu,

Are you still experiencing this issue? I am currently able to log in
and access forms in CommCare.

I apologize for any inconvenience this may have caused you.

Thank you

On Monday, November 3, 2014 7:54:54 AM UTC+2, Ameera Hamid wrote:

Yes thats the same message we receiving
On 03 Nov 2014 7:51 AM, “Latika Sb” latik...@gmail.com wrote:

yes… we are also having same problem .

"unfortunately CommCare has stopped"
On Nov 3, 2014 11:16 AM, “Ameera Hamid” ameera....@gmail.com wrote:

Hi all,

Is anyone else experiencing problems with commcare this morning? A
large group of my mobile workers cannot log in or if logged in and try to
open a form commcare crashes. Any similar experience this morning? Or is
there some maintenance thats happening?

Kind regards,
Ameera

–
You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it,
send an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in
the Google Groups “commcare-users” group.
To unsubscribe from this topic, visit https://groups.google.com/d/
topic/commcare-users/CBMZjunJpOc/unsubscribe.
To unsubscribe from this group and all its topics, send an email to
commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in
the Google Groups “commcare-users” group.
To unsubscribe from this topic, visit
https://groups.google.com/d/topic/commcare-users/CBMZjunJpOc/unsubscribe
.
To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
To unsubscribe from this topic, visit
https://groups.google.com/d/topic/commcare-users/CBMZjunJpOc/unsubscribe
.
To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
To unsubscribe from this topic, visit
https://groups.google.com/d/topic/commcare-users/CBMZjunJpOc/unsubscribe.
To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

#13

2.16.1 is now public on the Google Play Store, and it should fix this issue.

··· On Mon, Nov 3, 2014 at 3:24 PM, Jenny Schweers wrote:

Hi Ameera,

I’m not sure if my last message came through.

A new version of CommCare, which fixes this issue, has been sent to the
Google Play Store, but it may take a few minutes for Google to publish it.
When the “What’s New” section includes information about 2.16.1, the new
version is available:
https://play.google.com/store/apps/details?id=org.commcare.dalvik

Unfortunately, the APK is now too large to attach to attach to an email.

I’m sorry for the trouble, and thank you for your patience! Please let us
know if you encounter any other difficulties.

-Jenny

On Mon, Nov 3, 2014 at 3:13 PM, Jenny Schweers jschweers@dimagi.com wrote:

Hi Ameera,

The 2.16.1 APK, which has a fix for this issue, is attached to this email.

This new version has also been pushed to the Google Play Store, but it
may take some time for it to be visible there.

I’m sorry for the trouble, and thank you for your patience! Please let us
know if you encounter any other difficulties.

-Jenny

On Mon, Nov 3, 2014 at 2:19 PM, Ameera Hamid ameera.hamid91@gmail.com wrote:

Could they uninstall the app and just download the 2.15 APK from an
email? And if so, could you please send me the 2.15 APK.

Thanks,
Ameera

On Mon, Nov 3, 2014 at 9:38 AM, Jenny Schweers jschweers@dimagi.com wrote:

Hi Ameera and Latika,

This looks like a problem with the 2.16 mobile release. We’re working
on a fix right now.

I’m sorry for the trouble, and will let you know as soon as it’s fixed!

-Jenny

On Mon, Nov 3, 2014 at 1:05 PM, Ameera Hamid ameera.hamid91@gmail.com wrote:

Yes my mobile workers are still having problems

On Mon, Nov 3, 2014 at 9:33 AM, Jon Emord jemord@dimagi.com wrote:

Hi Ameera and latu,

Are you still experiencing this issue? I am currently able to log in
and access forms in CommCare.

I apologize for any inconvenience this may have caused you.

Thank you

On Monday, November 3, 2014 7:54:54 AM UTC+2, Ameera Hamid wrote:

Yes thats the same message we receiving
On 03 Nov 2014 7:51 AM, “Latika Sb” latik...@gmail.com wrote:

yes… we are also having same problem .

"unfortunately CommCare has stopped"
On Nov 3, 2014 11:16 AM, “Ameera Hamid” ameera....@gmail.com wrote:

Hi all,

Is anyone else experiencing problems with commcare this morning? A
large group of my mobile workers cannot log in or if logged in and try to
open a form commcare crashes. Any similar experience this morning? Or is
there some maintenance thats happening?

Kind regards,
Ameera

–
You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it,
send an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in
the Google Groups “commcare-users” group.
To unsubscribe from this topic, visit https://groups.google.com/d/
topic/commcare-users/CBMZjunJpOc/unsubscribe.
To unsubscribe from this group and all its topics, send an email to
commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in
the Google Groups “commcare-users” group.
To unsubscribe from this topic, visit
https://groups.google.com/d/topic/commcare-users/CBMZjunJpOc/unsubscribe
.
To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
To unsubscribe from this topic, visit
https://groups.google.com/d/topic/commcare-users/CBMZjunJpOc/unsubscribe
.
To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

#14

still not working

··· On Nov 3, 2014 3:24 PM, "Jenny Schweers" wrote:

Hi Ameera,

I’m not sure if my last message came through.

A new version of CommCare, which fixes this issue, has been sent to the
Google Play Store, but it may take a few minutes for Google to publish it.
When the “What’s New” section includes information about 2.16.1, the new
version is available:
https://play.google.com/store/apps/details?id=org.commcare.dalvik

Unfortunately, the APK is now too large to attach to attach to an email.

I’m sorry for the trouble, and thank you for your patience! Please let us
know if you encounter any other difficulties.

-Jenny

On Mon, Nov 3, 2014 at 3:13 PM, Jenny Schweers jschweers@dimagi.com wrote:

Hi Ameera,

The 2.16.1 APK, which has a fix for this issue, is attached to this email.

This new version has also been pushed to the Google Play Store, but it
may take some time for it to be visible there.

I’m sorry for the trouble, and thank you for your patience! Please let us
know if you encounter any other difficulties.

-Jenny

On Mon, Nov 3, 2014 at 2:19 PM, Ameera Hamid ameera.hamid91@gmail.com wrote:

Could they uninstall the app and just download the 2.15 APK from an
email? And if so, could you please send me the 2.15 APK.

Thanks,
Ameera

On Mon, Nov 3, 2014 at 9:38 AM, Jenny Schweers jschweers@dimagi.com wrote:

Hi Ameera and Latika,

This looks like a problem with the 2.16 mobile release. We’re working
on a fix right now.

I’m sorry for the trouble, and will let you know as soon as it’s fixed!

-Jenny

On Mon, Nov 3, 2014 at 1:05 PM, Ameera Hamid ameera.hamid91@gmail.com wrote:

Yes my mobile workers are still having problems

On Mon, Nov 3, 2014 at 9:33 AM, Jon Emord jemord@dimagi.com wrote:

Hi Ameera and latu,

Are you still experiencing this issue? I am currently able to log in
and access forms in CommCare.

I apologize for any inconvenience this may have caused you.

Thank you

On Monday, November 3, 2014 7:54:54 AM UTC+2, Ameera Hamid wrote:

Yes thats the same message we receiving
On 03 Nov 2014 7:51 AM, “Latika Sb” latik...@gmail.com wrote:

yes… we are also having same problem .

"unfortunately CommCare has stopped"
On Nov 3, 2014 11:16 AM, “Ameera Hamid” ameera....@gmail.com wrote:

Hi all,

Is anyone else experiencing problems with commcare this morning? A
large group of my mobile workers cannot log in or if logged in and try to
open a form commcare crashes. Any similar experience this morning? Or is
there some maintenance thats happening?

Kind regards,
Ameera

–
You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it,
send an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in
the Google Groups “commcare-users” group.
To unsubscribe from this topic, visit https://groups.google.com/d/
topic/commcare-users/CBMZjunJpOc/unsubscribe.
To unsubscribe from this group and all its topics, send an email to
commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in
the Google Groups “commcare-users” group.
To unsubscribe from this topic, visit
https://groups.google.com/d/topic/commcare-users/CBMZjunJpOc/unsubscribe
.
To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
To unsubscribe from this topic, visit
https://groups.google.com/d/topic/commcare-users/CBMZjunJpOc/unsubscribe
.
To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

#15

Latika,

Please navigate to the Play Store on your phone and ensure that CommCareODK
is using the most recent version, either by selecting the “Update” button
on the Play Store page or by uninstalling and re-installing. If the issue
persists after this, please report a bug using the template here
https://confluence.dimagi.com/display/commcarepublic/Bug+Reports.

Thanks,
Will

··· On Mon, Nov 3, 2014 at 6:41 AM, Latika Sb wrote:

still not working
On Nov 3, 2014 3:24 PM, “Jenny Schweers” jschweers@dimagi.com wrote:

Hi Ameera,

I’m not sure if my last message came through.

A new version of CommCare, which fixes this issue, has been sent to the
Google Play Store, but it may take a few minutes for Google to publish it.
When the “What’s New” section includes information about 2.16.1, the new
version is available:
https://play.google.com/store/apps/details?id=org.commcare.dalvik

Unfortunately, the APK is now too large to attach to attach to an email.

I’m sorry for the trouble, and thank you for your patience! Please let us
know if you encounter any other difficulties.

-Jenny

On Mon, Nov 3, 2014 at 3:13 PM, Jenny Schweers jschweers@dimagi.com wrote:

Hi Ameera,

The 2.16.1 APK, which has a fix for this issue, is attached to this
email.

This new version has also been pushed to the Google Play Store, but it
may take some time for it to be visible there.

I’m sorry for the trouble, and thank you for your patience! Please let
us know if you encounter any other difficulties.

-Jenny

On Mon, Nov 3, 2014 at 2:19 PM, Ameera Hamid ameera.hamid91@gmail.com wrote:

Could they uninstall the app and just download the 2.15 APK from an
email? And if so, could you please send me the 2.15 APK.

Thanks,
Ameera

On Mon, Nov 3, 2014 at 9:38 AM, Jenny Schweers jschweers@dimagi.com wrote:

Hi Ameera and Latika,

This looks like a problem with the 2.16 mobile release. We’re working
on a fix right now.

I’m sorry for the trouble, and will let you know as soon as it’s fixed!

-Jenny

On Mon, Nov 3, 2014 at 1:05 PM, Ameera Hamid <ameera.hamid91@gmail.com wrote:

Yes my mobile workers are still having problems

On Mon, Nov 3, 2014 at 9:33 AM, Jon Emord jemord@dimagi.com wrote:

Hi Ameera and latu,

Are you still experiencing this issue? I am currently able to log in
and access forms in CommCare.

I apologize for any inconvenience this may have caused you.

Thank you

On Monday, November 3, 2014 7:54:54 AM UTC+2, Ameera Hamid wrote:

Yes thats the same message we receiving
On 03 Nov 2014 7:51 AM, “Latika Sb” latik...@gmail.com wrote:

yes… we are also having same problem .

"unfortunately CommCare has stopped"
On Nov 3, 2014 11:16 AM, “Ameera Hamid” ameera....@gmail.com wrote:

Hi all,

Is anyone else experiencing problems with commcare this morning?
A large group of my mobile workers cannot log in or if logged in and try to
open a form commcare crashes. Any similar experience this morning? Or is
there some maintenance thats happening?

Kind regards,
Ameera

–
You received this message because you are subscribed to the
Google Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it,
send an email to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in
the Google Groups “commcare-users” group.
To unsubscribe from this topic, visit https://groups.google.com/d/
topic/commcare-users/CBMZjunJpOc/unsubscribe.
To unsubscribe from this group and all its topics, send an email
to commcare-user...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in
the Google Groups “commcare-users” group.
To unsubscribe from this topic, visit
https://groups.google.com/d/topic/commcare-users/CBMZjunJpOc/unsubscribe
.
To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it,
send an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to a topic in the
Google Groups “commcare-users” group.
To unsubscribe from this topic, visit
https://groups.google.com/d/topic/commcare-users/CBMZjunJpOc/unsubscribe
.
To unsubscribe from this group and all its topics, send an email to
commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to the Google
Groups “commcare-users” group.
To unsubscribe from this group and stop receiving emails from it, send
an email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

–
You received this message because you are subscribed to the Google Groups
"commcare-users" group.
To unsubscribe from this group and stop receiving emails from it, send an
email to commcare-users+unsubscribe@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.