Installing CommCare v2 on mobile devices

Hi Jeremy,
I am having problems wiith user login, user login give me error that “incorrect users name and password”. this happen after computing the correct users name and PW. am trying one one my mobile workers phone. she cant login. pls help me with a solution.

Augustine Bockarie Trye
Interim mHealth Project manager
World Vision International
Sierra Leone Programm.

IT/CHANNEL Operator
Bonthe District
DMS
UNFPA/Ministry of Health and Sanitation MoHS

Cell: +23276-398900
+23233-888844
Email: augbocktrye@engineer.com
augmedthom@yahoo.com

Hi, Augustine,

Sorry to hear you are experiencing problems logging in! Below I’m listing a
couple of suggestions, though certainly let us know if you keep having an
issue.

1- Passwords are case sensitive and sometimes the phone keyboard will try
to automatically capitalize letters. So I’d recommend looking very
carefully at each letter while typing in the password. Usernames are not
case sensitive.

2- Make sure you are trying to log in with a mobile user account instead of
a web user account (i.e. not with the log in you use on the website). More
details on managing mobile user accounts is here:
https://help.commcarehq.org/display/commcarepublic/Create+and+Manage+CommCare+Mobile+Workers

3- Try resetting the password for your mobile user (see the link above for
more information on how to do this) and then logging in. You will need a
network connection to log in for the first time.

4- Make sure that your phone’s time and date are correct. Incorrect
date/time on the phone can cause errors when trying to log in.

Hope this helps, and please use the “report an issue” button if you
continue to experience problems logging in.

Jeremy

··· On Thu, Aug 15, 2013 at 7:11 AM, Augustine Bockarie Trye < augbocktrye@engineer.com> wrote:

Hi Jeremy,

I am having problems wiith user login, user login give me error that
"incorrect users name and password". this happen after computing the
correct users name and PW. am trying one one my mobile workers phone. she
cant login. pls help me with a solution.

Augustine Bockarie Trye

Interim mHealth Project manager

World Vision International

Sierra Leone Programm.

IT/CHANNEL Operator
Bonthe District
DMS
UNFPA/Ministry of Health and Sanitation MoHS

Cell: +23276-398900
+23233-888844
Email: augbocktrye@engineer.com
augmedthom@yahoo.com


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Jeremy Wacksman
Dimagi http://www.dimagi.com, Inc.