# Incomplete forms "could not be parsed" **URL:** \ **Category:** Users\ **Created:** [January 9, 2014, 3:07pm UTC](https://forum.dimagi.com/t/incomplete-forms-could-not-be-parsed/1609 "2014-01-09T15:07:14Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Natasha\_Lelijveld](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/n/df788c/32.png) [@Natasha\_Lelijveld](https://forum.dimagi.com/u/Natasha_Lelijveld)\ **Post date:** [January 9, 2014, 3:07pm UTC](https://forum.dimagi.com/t/incomplete-forms-could-not-be-parsed/1609/1 "2014-01-09T15:07:14Z")
Hi Friendly CommCare Team, Happy new year. I am having some problem with incomplete forms saved to the phones. It won't let me open them, as it says they cannot be parsed. This has happened to multiple forms. Have we done something to cause this? And is there any way to salvage these forms inorder to submit them? ... not sure what Parsed means .... do we have to now delete them? Thanks for advice, Natasha ---
**Author:** ![William\_Pride](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/w/b19c9b/32.png) [@William\_Pride](https://forum.dimagi.com/u/William_Pride)\ **Post date:** [January 9, 2014, 3:10pm UTC](https://forum.dimagi.com/t/incomplete-forms-could-not-be-parsed/1609/2 "2014-01-09T15:10:13Z")
Hi Natasha, Has your application been updated recently? Often this is caused by a form changing in a way that makes data in the old, saved form become out of sync with the new model. If you'd send your domain I could take a closer look. Best, Will > **···** > > On Jan 9, 2014 10:07 AM, "Natasha Lelijveld" wrote: > > > Hi Friendly CommCare Team, > > > > Happy new year. > > > > I am having some problem with incomplete forms saved to the phones. It > > won't let me open them, as it says they cannot be parsed. This has happened > > to multiple forms. > > > > Have we done something to cause this? > > > > And is there any way to salvage these forms inorder to submit them? ... > > not sure what Parsed means .... do we have to now delete them? > > > > Thanks for advice, > > > > Natasha > > > > -- > > You received this message because you are subscribed to the Google Groups > > "commcare-users" group. > > To unsubscribe from this group and stop receiving emails from it, send an > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > For more options, visit [https://groups.google.com/groups/opt\_out](https://groups.google.com/groups/opt_out). ---
**Author:** ![Natasha\_Lelijveld](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/n/df788c/32.png) [@Natasha\_Lelijveld](https://forum.dimagi.com/u/Natasha_Lelijveld)\ **Post date:** [January 20, 2014, 7:22pm UTC](https://forum.dimagi.com/t/incomplete-forms-could-not-be-parsed/1609/3 "2014-01-20T19:22:28Z")
Hi Will, sorry for the late reply -Ive been away. We did not change our forms at all - I have not made any changes to the application for a couple of months. What does 'domain' mean? My project is called chrosam-study - what else do I need to send you? We're working in Malawi. I see there have been some other users with issues opening incomplete forms on Galaxy android phones - is this something that has been looked into yet? Thanks for your help, Natasha > **···** > > On 9 January 2014 15:10, William Pride wrote: > > > Hi Natasha, > > > > Has your application been updated recently? Often this is caused by a form > > changing in a way that makes data in the old, saved form become out of sync > > with the new model. > > > > If you'd send your domain I could take a closer look. > > > > Best, > > Will > > On Jan 9, 2014 10:07 AM, "Natasha Lelijveld" [natasha.lelijveld@gmail.com](mailto:natasha.lelijveld@gmail.com) wrote: > > > > > Hi Friendly CommCare Team, > > > > > > Happy new year. > > > > > > I am having some problem with incomplete forms saved to the phones. It > > > won't let me open them, as it says they cannot be parsed. This has happened > > > to multiple forms. > > > > > > Have we done something to cause this? > > > > > > And is there any way to salvage these forms inorder to submit them? ... > > > not sure what Parsed means .... do we have to now delete them? > > > > > > Thanks for advice, > > > > > > Natasha > > > > > > -- > > > You received this message because you are subscribed to the Google Groups > > > "commcare-users" group. > > > To unsubscribe from this group and stop receiving emails from it, send an > > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > > > > > For more options, visit [https://groups.google.com/groups/opt\_out](https://groups.google.com/groups/opt_out). > > > > -- > > You received this message because you are subscribed to a topic in the > > Google Groups "commcare-users" group. > > To unsubscribe from this topic, visit > > [https://groups.google.com/d/topic/commcare-users/xMHNrSkKcRw/unsubscribe](https://groups.google.com/d/topic/commcare-users/xMHNrSkKcRw/unsubscribe). > > To unsubscribe from this group and all its topics, send an email to > > [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > For more options, visit [https://groups.google.com/groups/opt\_out](https://groups.google.com/groups/opt_out). > > -- > Natasha Lelijveld ---
**Author:** ![William\_Pride](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/w/b19c9b/32.png) [@William\_Pride](https://forum.dimagi.com/u/William_Pride)\ **Post date:** [January 20, 2014, 9:53pm UTC](https://forum.dimagi.com/t/incomplete-forms-could-not-be-parsed/1609/4 "2014-01-20T21:53:02Z")
Natasha, Looks from you logs like you're running 2.9 on your devices - I'd recommend upgrading to 2.10 since we did introduce a fix for a related issue in that version. Also could you submit a report to a rechnical email at: [commcare-support@dimagi.com](mailto:commcare-support@dimagi.com) Preferably with all of the information included here: [https://confluence.dimagi.com/display/commcarepublic/Bug+Report+Template](https://confluence.dimagi.com/display/commcarepublic/Bug+Report+Template) Please include the user(s) experiencing this problem. Also, does the error message occur when you click a form or when you try to open the case list screen? Best, Will > **···** > > On Mon, Jan 20, 2014 at 2:22 PM, Natasha Lelijveld \< natasha.lelijveld@gmail.com\> wrote: > > > Hi Will, > > > > sorry for the late reply -Ive been away. > > > > We did not change our forms at all - I have not made any changes to the > > application for a couple of months. > > > > What does 'domain' mean? My project is called chrosam-study - what else do > > I need to send you? We're working in Malawi. > > > > I see there have been some other users with issues opening incomplete > > forms on Galaxy android phones - is this something that has been looked > > into yet? > > > > Thanks for your help, > > > > Natasha > > > > On 9 January 2014 15:10, William Pride [wpride@dimagi.com](mailto:wpride@dimagi.com) wrote: > > > > > Hi Natasha, > > > > > > Has your application been updated recently? Often this is caused by a > > > form changing in a way that makes data in the old, saved form become out of > > > sync with the new model. > > > > > > If you'd send your domain I could take a closer look. > > > > > > Best, > > > Will > > > On Jan 9, 2014 10:07 AM, "Natasha Lelijveld" [natasha.lelijveld@gmail.com](mailto:natasha.lelijveld@gmail.com) wrote: > > > > > > > Hi Friendly CommCare Team, > > > > > > > > Happy new year. > > > > > > > > I am having some problem with incomplete forms saved to the phones. It > > > > won't let me open them, as it says they cannot be parsed. This has happened > > > > to multiple forms. > > > > > > > > Have we done something to cause this? > > > > > > > > And is there any way to salvage these forms inorder to submit them? ... > > > > not sure what Parsed means .... do we have to now delete them? > > > > > > > > Thanks for advice, > > > > > > > > Natasha > > > > > > > > -- > > > > You received this message because you are subscribed to the Google > > > > Groups "commcare-users" group. > > > > To unsubscribe from this group and stop receiving emails from it, send > > > > an email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > > > > > > > For more options, visit [https://groups.google.com/groups/opt\_out](https://groups.google.com/groups/opt_out). > > > > > > -- > > > You received this message because you are subscribed to a topic in the > > > Google Groups "commcare-users" group. > > > To unsubscribe from this topic, visit > > > [https://groups.google.com/d/topic/commcare-users/xMHNrSkKcRw/unsubscribe](https://groups.google.com/d/topic/commcare-users/xMHNrSkKcRw/unsubscribe). > > > To unsubscribe from this group and all its topics, send an email to > > > [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > > > > > For more options, visit [https://groups.google.com/groups/opt\_out](https://groups.google.com/groups/opt_out). > > > > -- > > Natasha Lelijveld > > > > -- > > You received this message because you are subscribed to the Google Groups > > "commcare-users" group. > > To unsubscribe from this group and stop receiving emails from it, send an > > email to [commcare-users+unsubscribe@googlegroups.com](mailto:commcare-users+unsubscribe@googlegroups.com). > > For more options, visit [https://groups.google.com/groups/opt\_out](https://groups.google.com/groups/opt_out).