Form Forwarding - Delay

Users
1

Hi,

There is much of delay in forwarding form data, sometime it took 20-30
minutes and many times the data didn’t forwarded at all.
Any solution?

Thanks,
Shailesh

2

Hi Shailesh,

Delays are not uncommon. If you want to ensure you are able to see the
latest data you can always use the pull APIs.

We have been getting reports of missing forwards from other sources but
have thus far been unable to reproduce it. Can you please use the "report
and issue" button to give us more information about your project space?

thanks,
Cory

··· On Tue, Jul 23, 2013 at 8:06 AM, Shailesh Mewada wrote:

Hi,

There is much of delay in forwarding form data, sometime it took 20-30
minutes and many times the data didn’t forwarded at all.
Any solution?

Thanks,
Shailesh

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3

Hi Sailesh,

Like Cory said, we can help you out more specifically if you use the "report
and issue" button on the website. In general, delays often have to do with
a broken URL: a URL that sends a non-2xx response will be flagged as
faulty, and all submissions to it will be postponed for some time.

Best,
Danny

··· On Tue, Jul 23, 2013 at 9:21 AM, Cory Zue wrote:

Hi Shailesh,

Delays are not uncommon. If you want to ensure you are able to see the
latest data you can always use the pull APIs.

We have been getting reports of missing forwards from other sources but
have thus far been unable to reproduce it. Can you please use the "report
and issue" button to give us more information about your project space?

thanks,
Cory

On Tue, Jul 23, 2013 at 8:06 AM, Shailesh Mewada < shailesh.mewada@gmail.com> wrote:

Hi,

There is much of delay in forwarding form data, sometime it took 20-30
minutes and many times the data didn’t forwarded at all.
Any solution?

Thanks,
Shailesh

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4

How long is the forwrding of future cases postponed for in case of an error
(broken link) and when the connection is resumed are all the forms sent out?

··· On Wednesday, July 24, 2013 12:10:07 AM UTC+5, Daniel Roberts wrote: > > Hi Sailesh, > > Like Cory said, we can help you out more specifically if you use the "report > and issue" button on the website. In general, delays often have to do with > a broken URL: a URL that sends a non-2xx response will be flagged as > faulty, and all submissions to it will be postponed for some time. > > Best, > Danny > > > On Tue, Jul 23, 2013 at 9:21 AM, Cory Zue <cz...@dimagi.com > wrote: > >> Hi Shailesh, >> >> Delays are not uncommon. If you want to ensure you are able to see the >> latest data you can always use the pull APIs. >> >> We have been getting reports of missing forwards from other sources but >> have thus far been unable to reproduce it. Can you please use the "report >> and issue" button to give us more information about your project space? >> >> thanks, >> Cory >> >> >> On Tue, Jul 23, 2013 at 8:06 AM, Shailesh Mewada <shailes...@gmail.com > wrote: >> >>> Hi, >>> >>> There is much of delay in forwarding form data, sometime it took 20-30 >>> minutes and many times the data didn’t forwarded at all. >>> Any solution? >>> >>> Thanks, >>> Shailesh >>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups "commcare-users" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to commcare-user...@googlegroups.com . >>> For more options, visit https://groups.google.com/groups/opt_out. >>> >>> >>> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/groups/opt_out. >> >> >> > >
5

Hi Zaineb,

It increases the retry time with each error, so the longer the url has been
down, the longer the delay will be in resuming forwarding. It should
eventually retry all forms until it gets a 2XX response, although in this
scenario we do not guarantee proper form ordering.

Cory

··· On Thu, May 29, 2014 at 4:03 PM, wrote:

How long is the forwrding of future cases postponed for in case of an
error (broken link) and when the connection is resumed are all the forms
sent out?

On Wednesday, July 24, 2013 12:10:07 AM UTC+5, Daniel Roberts wrote:

Hi Sailesh,

Like Cory said, we can help you out more specifically if you use the "report
and issue" button on the website. In general, delays often have to do with
a broken URL: a URL that sends a non-2xx response will be flagged as
faulty, and all submissions to it will be postponed for some time.

Best,
Danny

On Tue, Jul 23, 2013 at 9:21 AM, Cory Zue cz...@dimagi.com wrote:

Hi Shailesh,

Delays are not uncommon. If you want to ensure you are able to see the
latest data you can always use the pull APIs.

We have been getting reports of missing forwards from other sources but
have thus far been unable to reproduce it. Can you please use the "report
and issue" button to give us more information about your project space?

thanks,
Cory

On Tue, Jul 23, 2013 at 8:06 AM, Shailesh Mewada shailes...@gmail.com wrote:

Hi,

There is much of delay in forwarding form data, sometime it took 20-30
minutes and many times the data didn’t forwarded at all.
Any solution?

Thanks,
Shailesh

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Groups "commcare-users" group.
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6

Thanks Cory for your reply. I think the ordering should not be an issue as
long as we can be sure that we will get everything. However i am unable to
get any forms/cases forwarded to my server even though the test link (both
for cases and forms) is showing a 200 success response (using the test link
button) since yesterday...almost 24 hours. Do you think there could be some
other issue for this. Would really appreciate if you can look this up and
let me know. I have already emailed the commcareHQ support with details of
my domain but havent heard back from them.

Any help will greatly be appreciated

Thanks
Zaineb

··· On Friday, May 30, 2014 5:45:37 PM UTC+5, Cory Zue wrote: > > Hi Zaineb, > > It increases the retry time with each error, so the longer the url has > been down, the longer the delay will be in resuming forwarding. It should > eventually retry all forms until it gets a 2XX response, although in this > scenario we do not guarantee proper form ordering. > > Cory > > > On Thu, May 29, 2014 at 4:03 PM, <zaineb....@gmail.com > wrote: > >> How long is the forwrding of future cases postponed for in case of an >> error (broken link) and when the connection is resumed are all the forms >> sent out? >> >> >> >> On Wednesday, July 24, 2013 12:10:07 AM UTC+5, Daniel Roberts wrote: >> >>> Hi Sailesh, >>> >>> Like Cory said, we can help you out more specifically if you use the "report >>> and issue" button on the website. In general, delays often have to do with >>> a broken URL: a URL that sends a non-2xx response will be flagged as >>> faulty, and all submissions to it will be postponed for some time. >>> >>> Best, >>> Danny >>> >>> >>> On Tue, Jul 23, 2013 at 9:21 AM, Cory Zue wrote: >>> >>>> Hi Shailesh, >>>> >>>> Delays are not uncommon. If you want to ensure you are able to see the >>>> latest data you can always use the pull APIs. >>>> >>>> We have been getting reports of missing forwards from other sources but >>>> have thus far been unable to reproduce it. Can you please use the "report >>>> and issue" button to give us more information about your project space? >>>> >>>> thanks, >>>> Cory >>>> >>>> >>>> On Tue, Jul 23, 2013 at 8:06 AM, Shailesh Mewada wrote: >>>> >>>>> Hi, >>>>> >>>>> There is much of delay in forwarding form data, sometime it took 20-30 >>>>> minutes and many times the data didn’t forwarded at all. >>>>> Any solution? >>>>> >>>>> Thanks, >>>>> Shailesh >>>>> >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the Google >>>>> Groups "commcare-users" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>> an email to commcare-user...@googlegroups.com. >>>>> >>>>> For more options, visit https://groups.google.com/groups/opt_out. >>>>> >>>>> >>>>> >>>> >>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "commcare-users" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to commcare-user...@googlegroups.com. >>>> >>>> For more options, visit https://groups.google.com/groups/opt_out. >>>> >>>> >>>> >>> >>> -- >> You received this message because you are subscribed to the Google Groups >> "commcare-users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to commcare-user...@googlegroups.com . >> For more options, visit https://groups.google.com/d/optout. >> > >
7

Hi Zaineb,

You may have been affected by a piece of our backend infrastructure that
was down for several hours. Everything is back online and working normally
though backend jobs are a bit backed up.

I don't think we received the support ticket. If you still aren't seeing
any forms forwarded within a few hours please go ahead and resubmit it.

Cory

··· On Fri, May 30, 2014 at 6:31 AM, wrote:

Thanks Cory for your reply. I think the ordering should not be an issue as
long as we can be sure that we will get everything. However i am unable to
get any forms/cases forwarded to my server even though the test link (both
for cases and forms) is showing a 200 success response (using the test link
button) since yesterday...almost 24 hours. Do you think there could be some
other issue for this. Would really appreciate if you can look this up and
let me know. I have already emailed the commcareHQ support with details of
my domain but havent heard back from them.

Any help will greatly be appreciated

Thanks
Zaineb

On Friday, May 30, 2014 5:45:37 PM UTC+5, Cory Zue wrote:

Hi Zaineb,

It increases the retry time with each error, so the longer the url has
been down, the longer the delay will be in resuming forwarding. It should
eventually retry all forms until it gets a 2XX response, although in this
scenario we do not guarantee proper form ordering.

Cory

On Thu, May 29, 2014 at 4:03 PM, zaineb....@gmail.com wrote:

How long is the forwrding of future cases postponed for in case of an
error (broken link) and when the connection is resumed are all the forms
sent out?

On Wednesday, July 24, 2013 12:10:07 AM UTC+5, Daniel Roberts wrote:

Hi Sailesh,

Like Cory said, we can help you out more specifically if you use the "report
and issue" button on the website. In general, delays often have to do with
a broken URL: a URL that sends a non-2xx response will be flagged as
faulty, and all submissions to it will be postponed for some time.

Best,
Danny

On Tue, Jul 23, 2013 at 9:21 AM, Cory Zue cz...@dimagi.com wrote:

Hi Shailesh,

Delays are not uncommon. If you want to ensure you are able to see the
latest data you can always use the pull APIs.

We have been getting reports of missing forwards from other sources
but have thus far been unable to reproduce it. Can you please use the
"report and issue" button to give us more information about your project
space?

thanks,
Cory

On Tue, Jul 23, 2013 at 8:06 AM, Shailesh Mewada <shailes...@gmail.com wrote:

Hi,

There is much of delay in forwarding form data, sometime it took
20-30 minutes and many times the data didn’t forwarded at all.
Any solution?

Thanks,
Shailesh

--
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Groups "commcare-users" group.
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