# FFG Rainforest Alliance Commcare Questions

**URL:** <https://forum.dimagi.com/t/ffg-rainforest-alliance-commcare-questions/2521>\
**Category:** Users\
**Created:** [December 16, 2015, 5:10pm UTC](https://forum.dimagi.com/t/ffg-rainforest-alliance-commcare-questions/2521 "2015-12-16T17:10:07Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Michelle\_B\_Sultan](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/m/76d3ee/32.png) [@Michelle\_B\_Sultan](https://forum.dimagi.com/u/Michelle_B_Sultan)\
**Post date:** [December 16, 2015, 5:10pm UTC](https://forum.dimagi.com/t/ffg-rainforest-alliance-commcare-questions/2521/1 "2015-12-16T17:10:07Z")

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Hi Paul,

Please find the answers to the Dimagi questions attached. Is this part of a  
more in-depth assessment you are carrying out for RA? Would you like a  
follow-up call with someone from our technical staff? Happy to help answer  
any additional questions you may have.

Best,  
Michelle

[TSG\_Questions for Dimagi.docx](https://dimagi.b-cdn.net/uploads/default/original/1X/4f0bc8f51fc11dedfb73c72c3b17f318220b916c.docx) (160 KB)

> **···**
>
> On Thu, Dec 10, 2015 at 3:13 PM, Paul Smalec wrote:
> 
> > Hello Michelle, Meriwether, and Matt,
> > 
> > Please find a list of questions below directed at Rainforest Alliance and  
> > Dimagi/ Commcare in support of inquiring into how well the Commcare  
> > application can scale given Rainforest Alliances needs. If you have any  
> > questions on these please feel free to reach out. I am always happy to try  
> > to get a call scheduled to discuss.
> > 
> > Questions for Rainforest Alliance:
> > 
> > 1. Which plan level is RA subscribed to from Dimagi? (Pro plan?)
> > 2. How many users do you have currently? Is there a difference between  
> > active and inactive users?
> > 3. For scaling, would RA prefer a big bang approach (Roll out to  
> > multiple crops & languages at once) or a phased approach (Where we onboard  
> > groups of different crops one at a time)?
> > 4. Are people in the same community going to see the same content? Do  
> > they grow the same crops, etc.? Would it be unique log in for each user or  
> > one log in per community?
> > 5. Does RA care about having the Commcare branding in their app or do  
> > they want personalized branding?
> > 
> > Questions for Dimagi:
> > 
> > 1. Will Commcare app support multiple languages within the same app?  
> > Can language be personalized based on log in or some other profile  
> > attribute?
> > 2. When you initially download the Commcare app do you have to  
> > download all of the content? Or is the content only downloaded when you  
> > sync to the server? Can you restrict which content is synced from the  
> > server based on some profile attribute, etc.?
> > 3. How many employees does Dimagi have?
> > 4. Please group the number of employees by function (I.E. Sales and  
> > Marketing, Developers, Support, etc.)
> > 5. What is the rough percentage of employees vs third party  
> > contractors?
> > 6. How many offices does Dimagi have and what are their locations?
> > 7. How many clients currently use the CommCare application?
> > 8. How many clients use over 80% of the features available within the  
> > application?
> > 9. How are upgrades to the application distributed?
> > 10. What percent of clients are on the latest build of the application?
> > 11. When a client subscribes to a package, what choices are there to  
> > host the application?
> > 12. If Dimagi offers hosting, do they provide the hosting capabilities  
> > themselves (Dimagi owned servers) or do you contract out to TPP? If TPP,  
> > please provide the name/ names of providers.
> > 13. Where is the app/database hosted? What are the infrastructure  
> > capabilities? When will we get access to the servers it’s hosted on and the  
> > tools used to build the app?
> > 14. When clients want to scale their application, do you suggest  
> > creating a new instance or adding more servers?
> > 
> > Thanks,  
> > Paul
> > 
> > --  
> > Paul Smalec III | Project Lead- Rainforest Alliance | t 302 634 1455 |  
> > [paul.smaleciii@tsgforce.com](mailto:paul.smaleciii@tsgforce.com)
> 
> --  
> _Michelle B. Sultán_  
> Senior Field Manager  
> Dimagi, Inc.  
> m: +502.5171.5653  
> Skype: michberkow  
> LinkedIn [https://gt.linkedin.com/in/michelleberkowitzsultan](https://gt.linkedin.com/in/michelleberkowitzsultan)