# ERROR: Part of your app is not valid **URL:** \ **Category:** Users\ **Created:** [January 31, 2020, 9:52am UTC](https://forum.dimagi.com/t/error-part-of-your-app-is-not-valid/7222 "2020-01-31T09:52:09Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![mussavene](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/m/b5e925/32.png) [@mussavene](https://forum.dimagi.com/u/mussavene)\ **Post date:** [January 31, 2020, 9:52am UTC](https://forum.dimagi.com/t/error-part-of-your-app-is-not-valid/7222/1 "2020-01-31T09:52:09Z")
Hi, everyone, When I enter a code to install an APP on some phones, I get the following error: **Part of your app is not valid** **One of your app’s resources (Application Descriptor) is not valid and must be fixed before it can be installed** **Installation error: no file found for resource Application Descriptor** What is surprising is that I used the same code to install the same app on the other phones and it worked. Thanks in advance ---
**Author:** ![Clayton\_Sims](https://dimagi.b-cdn.net/user_avatar/forum.dimagi.com/clayton_sims/32/496_2.png) [@Clayton\_Sims](https://forum.dimagi.com/u/Clayton_Sims)\ **Post date:** [February 3, 2020, 9:22pm UTC](https://forum.dimagi.com/t/error-part-of-your-app-is-not-valid/7222/2 "2020-02-03T21:22:04Z")
Hi, This is generally the result of a Captive Portal between the phone and our backend web server. If you navigate to [https://www.commcarehq.org](https://www.commcarehq.org) from the browser on the affected device, do you get redirected to an Auth portal or similar? -Clayton ---
**Author:** ![haileynleon](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/h/97f17d/32.png) [@haileynleon](https://forum.dimagi.com/u/haileynleon)\ **Post date:** [May 22, 2020, 1:07pm UTC](https://forum.dimagi.com/t/error-part-of-your-app-is-not-valid/7222/3 "2020-05-22T13:07:34Z")
Hi Clayton! I'm having the same issue with one of my users. Is there a way to fix this? ---
**Author:** ![Clayton\_Sims](https://dimagi.b-cdn.net/user_avatar/forum.dimagi.com/clayton_sims/32/496_2.png) [@Clayton\_Sims](https://forum.dimagi.com/u/Clayton_Sims)\ **Post date:** [May 22, 2020, 1:43pm UTC](https://forum.dimagi.com/t/error-part-of-your-app-is-not-valid/7222/4 "2020-05-22T13:43:35Z")
Hi Hailey, Are your users running with older (Android 4) devices? If you are having issues with login or sync on older devices, we pushed a recent change to the play store to address issues with insufficient native SSL support on those old devices. You can read more here: [https://forum.dimagi.com/t/commcare-2-48-7-point-release/7488](https://forum.dimagi.com/t/commcare-2-48-7-point-release/7488) ---
**Author:** ![haileynleon](https://dimagi.b-cdn.net/letter_avatar_proxy/v4/letter/h/97f17d/32.png) [@haileynleon](https://forum.dimagi.com/u/haileynleon)\ **Post date:** [May 22, 2020, 4:08pm UTC](https://forum.dimagi.com/t/error-part-of-your-app-is-not-valid/7222/5 "2020-05-22T16:08:15Z")
Hi Clayton! They are using an Andriod version 10, with the latest 2.48.7 release of Commcare. Any other thoughts? Should I open a ticket? ---
**Author:** ![Clayton\_Sims](https://dimagi.b-cdn.net/user_avatar/forum.dimagi.com/clayton_sims/32/496_2.png) [@Clayton\_Sims](https://forum.dimagi.com/u/Clayton_Sims)\ **Post date:** [May 25, 2020, 12:02am UTC](https://forum.dimagi.com/t/error-part-of-your-app-is-not-valid/7222/6 "2020-05-25T00:02:05Z")
Hi Hailey, We're introducing new Captive Portal detection in a future release, but for now the message would still appear in a similar way. I would confirm a few things: A) Are you entering a code for your app or scanning the QR Code? The app code could have confusing items (say, "O" v. "0") so it would be worth testing from the qr code if you are entering the code manually. B) Have you tried navigating to [https://www.commcarehq.org](https://www.commcarehq.org) from the devices where things are failing? You may spot issues there which will indicate what's going wrong. -Clayton